How Effective is the ServiceMax Mobile App?

Technician Productivity
Net Promoter Score

ServiceMax Mobile App ensures the highest levels of efficiency from your technicians and engineers, while simultaneously impressing and delighting your customers. In fact, the average ServiceMax customer increases technician productivity by 23%* and net promoter scores by 20%*.

*Average ServiceMax customer results

A Mobile Solution Uniquely Designed for Life in the Field

Product Overview Demo

See how field technicians and engineers use the ServiceMax Mobile App

The ServiceMax Mobile App is developed on a standard mobile framework for all the field-ready functionality you need to improve field productivity with any device. Designed from the ground up with field technicians and engineers in mind, it provides a refined interface, consistent access and targeted service workflows regardless of internet connectivity. ServiceMax Field Service empowers field workers to successfully complete complex work orders, present service reports for customer signature, provide dynamic pricing of labour, parts and products in the field and much more.

ServiceMax Mobile App

The next generation of mobile productivity for field service

Our Mobile App is ultimately flexible and uniquely designed for field work. It doesn’t just put a calendar and directions in the hands of techs and engineers – it delivers complete visibility for maximum productivity. With a work order process that comes complete with scheduling, work estimates, checklists, troubleshooting and work order debrief, engineers do more. They not only accurately account for their work, but they also follow the right steps for consistent service, entitle work requested while on site and come prepared to answer any customer inquiry. And, they can do it all whether online or off. ServiceMax Mobile App is perfect for the “disconnected day”, and keeps techs working even while offline for weeks and even months. Deployed with Service Flow, it delivers consistent workflows to any device, for every type of service –break-fix, installations, planned maintenance and more. It keeps field technicians focused, and productive with configure once, deploy anywhere capabilities that simplify administration.

Seamless Sync Experience

The best offline performance for technicians and engineers

Field technicians need to be productive on-the-go, even when there is no data network. Without data connectivity, some standard mobile applications stop providing full capabilities, but not the ServiceMax Mobile app. With our market leading Smart Sync and industry first Sync Gateway features, the ServiceMax Mobile App keeps field technicians productive with just the right amount and type of data to complete their service workflow - covering a full work order process, time and materials price lookups, work order debrief, service report generation and signature capture — all in a seamless manner.

Knowledge & Collaboration

Collaboration to perfect service delivery and delight customers

What if you could send your best people, your best solutions, the latest technologies, and the best ideas from across your entire organisation on every service call? With ServiceMax Field Service, you can.

More than just a social network, Knowledge & Collaboration transforms the way your company collaborates around service topics, while providing amazing business insight to your executives and their teams. And since it is built on the proven Chatter platform, sales and service can stay in synch by monitoring a seamless, real-time view of customer and repair activity in a one-of-a-kind mobile application feed.

Offline Close

Complete mobile work order management regardless of connectivity

When your paper-based field service activities slow your cash flow, you need a reliable application that helps engineers and technicians keep accurate records of each service visit. It can’t slow them down and it can’t be incomplete, so the app’s offline performance can’t be an afterthought. ServiceMax Field Service enables time-saving automation for the technician and puts complete and accurate reporting in front of the customer. The result is a complete, accurate and efficient customer experience that keeps the cash flowing.

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Learn how ServiceMax Field Service can help you, perfect field service, grow revenue and delight your customers.

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