ServiceMax Core Technology

The most comprehensive field service management platform

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ServiceMax’s asset-centric platform leverages unique engines that power all service delivery processes to execute jobs of any scale and complexity. Building on ServiceMax’s proven strengths in technology, these engines form the foundation of the innovative, enterprise-grade platform that transforms field service for our customers.

Optimization Engine Icon

Optimization
Engine

An intelligent engine that creates the most effective schedules automatically and in real-time based on your specified business outcomes, such as costs, service levels and drive times. You deliver exceptional customer experience every time by sending the right technician to the right job.

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Cloud & Mobile
Based

The first cloud-only Field Service Management provider with modern mobile capabilities. ServiceMax is dedicated to helping transform the industry with innovative experiences that extend asset uptime and improve service profitability.

Entitlements Engine Icon

Entitlements
Engine

A fully automated rules-based engine keeps crucial contracts and warranty data accurate, available everywhere, and visible to all parties throughout the service delivery cycle.

Enterprise Grade Security Icon

Enterprise-Grade
Security

Out-of-the-box security delivered on top of the Salesforce platform. ServiceMax stays ahead of the security concerns with the most up-to-date Transport Layer Security (TLS) for both authentication and encryption. Unique organization identifiers per session ensure granular access.

Service Flow Engine Icon

Service Flow
Engine

Our unique business workflow engine ensures progression of your service delivery processes consistently from office to field, while adapting to your evolving business needs through flexible configuration.

Integrations Icon

Integrations

Seamless integrations with CRM, ERP, HR and industry-specific solutions to drive the most value from your application stack.

Mobile Engine Icon

Mobile, Offline &
Sync Engine

The most powerful and full-featured mobile field service app is available on iOS, Android and Windows. Exceptional offline capabilities ensure that engineers always have access to critical information and functionality. Our seamless sync runs in the background and saves data, allowing engineers to work uninterrupted.

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Built on
Salesforce

Built as an application on the Salesforce platform, ServiceMax seamlessly integrates with both the CRM and Service Cloud and delivers secure access to your information 24/7/365 on any device, from anywhere.

Reporting Engine Icon

Reporting & Metrics
Engine

Our configurable reporting & metrics engine drives the self-service dashboards, reports, and key service metrics that are embedded in our platform. Key performance Indicators such as Contract Attach Rate, Equipment Uptime, First-time Fix Rate and more, provide actionable insights and measure the health of your service operation.

Thriving Marketplace Icon

Thriving
Marketplace

An extensible layer of plug-and-play capabilities on top of ServiceMax platform to address your unique business needs. Our marketplace covers integrations with ERP/accounting, augmented reality, document systems, fleet management, forecasting and modeling, mobile payments solutions and more.

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Internet of
Things

ServiceMax leverages IoT technology to automate operations, drive actionable insights and provide real-time visibility into the asset status with connected device data.

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Artificial Intelligence &
Machine Learning

ServiceMax is focused on driving measurable benefits for service organizations by embedding proven technology and making it available through its platform.

The Latest in Field Service Management

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2020 Gartner Magic Quadrant For Field Service Management
ServiceMax Named a Leader for the 5th Consecutive Time
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ServiceMax Field Service Management
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