ServiceMax’s Maturity Assessment tool brings the intuition about your field service performance, together with an objective analysis of your position amongst industry leaders. It takes a straightforward approach to help you develop the right priorities for process improvement, in key areas such as customer satisfaction, utilization and cost controls.
Have your FTF, Leakage and SLA Attainment percentages at hand. With that, you’ll be just minutes away from assessing your business.
The online self-assessment takes about 30 minutes.
The Maturity Assessment Tool is meant for Service Leaders and his/ her peers in adjacent domains to get a common understanding of the service business function and its improvement potential.
- Login to: https://mat.servicemax.com/
- In 22 dimensions you enter your “gut feeling” and answer guided questions.
- You can revisit the assessment multiple times and also share with colleagues for additional input.
- You can omit non applicable dimensions.
- Compare your output with industry specific benchmark data from over 500 samples.