Service Resolution Software | Zinc Intelligent Remote Service

Boost Service
Resolution Efficiency

ServiceMax Zinc connects everyone on the service team in real time with the people and information needed to confidently get the job done quickly and correctly, allowing organizations to reduce mean time to repair, boost customer satisfaction and improve employee engagement.

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37%

Reduction in
time to service
20%

Increase in
Employee Engagement

Instead of turning to non-compliant consumer apps, service teams can now turn to a powerful, yet easy to use, collaboration platform that is purpose-built for their needs: ServiceMax Zinc. With Zinc, knowledge and information move efficiently through the service organization and support departments, allowing organizations to drive key metrics and deliver exceptional service to customers.

DATASHEET

Zinc Intelligent Collaboration

Efficient service resolution is a key success indicator for you and your customers. To power efficient service resolution, your team needs to connect with the people and information that can help them solve issues quickly. This includes having a way to receive the right knowledge at the right time, right away.

Zinc’s remote service and collaboration capabilities provides the intelligence needed for service teams to effectively improve team collaboration across departments and roles, collaborate in context, share knowledge easily, and provide expert support instantly. Zinc makes it easy to communicate information to the entire company, facilitate connections and sharing among field engineers and maintenance workers, and deliver immediate visibility for management into what’s happening on the front lines.

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Collaborate Smarter, Faster
and More Intuitively

Service teams, from the back office to the field engineer, need access to information, knowledge, and people to succeed.

Zinc connects the entire service team and adds structure, automation, and oversight to communication and collaboration. Integrated with the tools service teams already use, service teams can collaborate in context and get the information they need at the right time.

ServiceMax Zinc on mobile and laptop devices

Automate Routine Tasks

Get smarter about collaboration. Eliminate routine tasks and leverage bots and automation to route and track requests. Zinc uses automation to make collaboration faster, more effortless, and prevents things from slipping through the cracks.

Analyze Usage Trends
and Improve Processes

Information flows throughout the organization in many different modes. Hidden in these communication threads are answers to possible inefficiencies, weaknesses and information gaps, such as the need for more training or business process improvements. With analytics, service leaders can finally see how their organization communicates—the who, what, when and why.

With quick implementation and easy administration, service teams get immediate time-to-value, all while being assured of enterprise-grade security and compliance.

ServiceMax Zinc dashboard showing usage data

Stay Connected, Stay Aligned

When technicians are in the field, they need instant access to information, resources and people to succeed. Zinc’s powerful remote service features allow teams to communicate 1:1 and in groups using text, voice, video and photo annotation, content sharing and location sharing. Group conversations provide a flexible way for information to flow freely across the organization. Conversations can be connected to ServiceMax and Salesforce objects, allowing for fast and seamless discussion to happen within the context of a work order, installed product, case, contract and more. With a highly intuitive user experience, technicians easily troubleshoot in a 1:1 video call, join a team conference call with one tap, send their location to find a part nearby, and much more.

Now with video annotation!

Enhance Communication Across Apps

Zinc connects the entire service team, enabling everyone to do their best work by adding structure, automation, and oversight to communication and collaboration. Integrated with the tools service teams already use, service teams can collaborate in context and get the information they need at the right time.