Rail Transportation & Maintenance Management Software

Rail Safety has been the focus for commuter railroads since the Regulatory Rail Improvement act was created. Corresponding regulations developed by the Federal Railroad Administration (FRA) have since required railroads to install and implement an interoperable Positive Train Control (PTC) system inclusive of configuration and asset management software to help maintain the safety and integrity of the PTC system.

ServiceMax functionality allows you to efficiently track asset configuration, manage workforce resources, and optimize daily track maintenance operations. Our field service management platform also includes Standards Guardian (SG)* and Hours of Service (HOS) to meet the FRA mandate for Positive Train Control (PTC).

*Equivalent Functionality

-13%

Decrease
In Mean Time to Repair

+23%

Increase
In Technician Productivity

-24%

Reduction
in Compliance Incidents

Benefits:

Easily manage the execution of testing, inspection, and maintenance for signals, track, and wayside assets
Paperless workforce optimization and collaboration for maximum efficiency, safety, and productivity
Follows regulatory guidelines for Positive Train Control (PTC) compliance

Product Highlights:

Configuration Management (CMS); Signal Test & Inspection (ST&I); Track inspection & Defect Remediation (TIDR) with Standards Guardian (SG) and Hours of Service (HOS)
Flexible, scalable, and trusted cloud-based solution
Maximized mobility online or offline with secure enterprise collaboration tools

Video

ServiceMax Asset Service Management

ServiceMax is the global leader in Field Service Management that enables railroads to keep their assets and workforce efficient, safe, and running. Our customers achieve increased revenue and higher productivity with improved safety and compliance.

Field Service Management Includes

General Capabilities

Trouble ticketing / Work-order management system
Support daily maintenance operations of rail system
Ad hoc work-order creation and remediation
Configurable service/process flow engine
Key Performance Indicators (KPIs) tracking such as Attach Rate, Uptime, First-time Fix Rate, etc.
Dynamic Inspection & Checklist Management
Skillset, product expertise, territory-based job assignments
Serialized Asset & Location Tracking

Technical Capabilities

Proven robust, scalable, trusted and flexible cloud-based solution
Seamless integrations to CRM, ERP and industry-specific solutions
Secure access to information 24/7/365 via any device, from anywhere
Mobile application support on iOS, Android or Windows platforms
Work online, or fully offline while disconnected from the Internet
Integration to mapping applications to view real-time locations
Download report data to Microsoft Excel or Comma Separated Variable (CSV) formats

Location Configuration Management Capabilities

Single screen access to location hierarchy, condition and usage
Drag and drop hierarchy of locations and components
Search installed base and view installed products
Filter using predefined criteria

Work Order Management Capabilities

Automatically trigger work orders based on business rules
Generate planned maintenance work orders
Identify and diagnose product issues remotely
Provide contextual repair procedures for each connected device
Complete remote documentation using mobile field service application
Field Service management
Access pertinent information, or capture service data remotely, regardless of internet connectivity
Advanced data validation
Geospatial technician movement tracking
Dynamic creation of work orders, service reports based on business rules
Track and search inventory, including trunk stock
Add attachments via the native operating system including photos and videos

Dispatching Capabilities

Interactive and highly configurable dispatch console
Drag-and-drop work order assignments to field personnel
Ability to adjust work order criteria directly from the Dispatch Console
Find the right engineer for selected work orders based on territory, certification or proximity
View alerts for work orders that are in jeopardy status
Find technicians and engineers using multiple qualification criteria
Assign multiple technicians, engineers or service teams to a job/work order
Set up pre-defined rules to automatically assign field workers based on skills, expertise levels, proximity to the job, and driving distances to work orders
Event scheduling that breaks down each job by drive time, work time, breaks, etc.
Reporting & Dashboards
Configure which transactional data to analyze
Manage different calculation methods for different departments, regions, work order types, service teams and more
Pre-defined reports and pre-built dashboards
Define and setup reports for any type of functional entity
Create and customize dashboards
Grant permissions and access control to any report or dashboard
Customize reports with simple and effective, drag and drop, preview and filtering options

Installed Asset Management

Track and manage installed assets across various locations

Supports a 2-Ievel hierarchy (parent/child)
Create a new installed product from an existing defined location
Activate related warranties or service contracts to the installed products
Configure additional fields on the Installed Product object
Configure parts swap of defective serialized unit as part of Work Order debrief process

Work Order Management

Plan, assign, execute and manage service events for field service activities

Notification of new Work Order assignments
Notification upon Work Order reassignment
Notification of critical Work Order assignment
Configure Service Quote functionality on Work Order
Configure debrief process to capture parts, labor, expense and travel
Configure Work Order SLA Clocks

Interactive Dispatch

View availability and skills to interactively assign work orders

Configure Service Teams, Technician/ Equipment, Skills and Expertise
Configure calendar functionality for individual Field Service Engineers and third-party providers
Configure color schemes based on Work Order priority
Configure Multi Criteria Technician Match (MCTM) rules
Configure dispatch console search criteria based on skills, location and product

Schedule Optimization

Optimization for:

Skills
Availability
Routes
Constraints
Business objectives
Resources recommendation

Parts Management

Reduce inventory cost

Parts inventory with trunk stock management
Locate, transfer, and consume parts on the go
RMA support
Auto-replenishment of stock
Accurate reports for inventory planning and audits

Secure Real-Time Communication

Improve workforce effectiveness & customer experience

All modes of communication

1:1 and group messaging, voice, video, content sharing, hotlines, and top-down broadcasts

Secure and compliant

Replace rogue consumer app usage

Communication insights

Gain visibility, drive employee performance, and inform staffing needs

Checklists

Minimize risk by recording compliance data
Complete return to service check
Enforce consistent service flow
Use for inspections, surveys, and data collection

Complex Jobs

Working with crews, shifts, and dependencies

Quickly assemble and save crews
Schedule multi-visit work as a single job
Assign crews and technicians to shifts
Deliver real-time notifications to crews and dispatchers

Mobile Experience

HTML5-based application that is specifically designed for the Iarge form factor of tablets and laptops and runs on iOS, Android, & Windows

Manage updates to Installation, Preventive Maintenance and Break-fix Work Orders
Enable Product Chatter to view & share product information
Enable GPS location tracking services
Print Service Report with Wi-Fi enabled printers
Capture Customer Signatures
View service manuals for Signal Maintainers

Entitlements

Never give service away for free

Mobile entitlements & contract-based pricing
Service contract lifecycle management
Service quotes and estimates
Automatic pro-forma invoice creation

Proactive Maintenance

Smart plans to deliver the right service at the right time

Create and tailor plans for automatic maintenance
Deploy reusable task and parts lists across Preventive Maintenance plans
Create plans by location or asset
Automate work order and case creation
Auto-assign work to technicians or crews

Signal Test & Inspection

Search and view Inspections by region, subdivision, MP range, territory, type, frequency, etc., and view online (HTML) or view and download as PDF (official record)
Creation of custom Signal Instruction (non-FRA) test and inspections
Add custom test questions to existing tests

Track & Bridge Tests

Create Track Fixed Asset Inspections (Switches, Joints, Movable Bridges)
Search and view Inspections by region, subdivision, MP range, territory, type, etc.
View inspections in online (HTML) format, or view and download as PDF (official record)
View To-Do lists to prompt inspections

Configuration Management System (CMS)

Standards Guardian – Enforcement of equipment Service Bulletins, Safety Critical Bulletins, and Railroad Standards
Software Management System – Repository for Vital and Non-vital application software

Hours of Service (HOS)

HOS is a 49CFR-228 compliant electronic record system with Signal Employees HOS, Train Crew HOS records for freight and transit, Dispatcher HOS Records
Violations are identified, with supervisor escalation/review/comments
Real-time access to rest status and staff availability
Provides a repository for electronic auditing, with access controls for regulatory review

Dashboards & KPIs

The metrics to measure and grow your service business

90+ pre-built reports and dashboards
Configurable metrics, dashboards, and reports
Service audit trail
Pre-build service performance metrics
Communication insights

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