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FIELD SERVICE RESOURCES

Browse ServiceMax Resources for Datasheets, Whitepapers, Videos and More

FEATURED RESOURCE
Refining Digital Transformation through Asset Centricity
Harvard Business Review Analytic Services explores the market factors and customer expectations driving digital transformation across organizations with equipment and assets, as well the definition of an asset-centric, life-cycle approach enabled by service.
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Ready to learn more? We've got plenty of resources to help you dig in deeper.
Case Study
B. Braun

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  • Life Science & Medical Equipment
  • Global

In 2016, B. Braun leveraged the ServiceMax field service management platform to transform their Global Technical Service to improve the uptime and lifespan of its products. Today, they are striving to be data driven. Focused on achieving reliable and harmonized data through a single digital platform to enable efficiency in processes, decision-making and regulatory compliance.
Case Study
3D Systems Delivers with IoT and ServiceMax

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  • Mechanical or Industrial Manufacturing
  • NAM

3D Systems delivers additive manufacturing solutions comprising of hardware, software, materials, and services. ServiceMax’s IoT alerts and Technical Attributes enable 3D Systems to proactively monitor and service its fleet of printers.
Case Study
Accelerating Digital Transformation with Eastman Kodak

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  • Mechanical or Industrial Manufacturing
  • Information Technology & Business Services
  • Global

Eastman Kodak is a leading global manufacturer focused on commercial print and advanced materials & chemicals and currently in the middle of a digital transformation. The entire organization is using technology across various departments to drive efficiency, boost productivity, and deliver a next-level customer experience, especially to enhance the customer service provided by its printing services.
White Paper
Doubling Down in an Upcycle: Digital Priorities for Oilfield Service

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  • Oil & Energy

This white paper delves into four broad digital imperatives that OFS firms should use to navigate the new recovery.
White Paper
Do I Build or Do I Buy?

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Organizations relying on Salesforce Service Cloud and Salesforce Field Service are well on their way to digital transformation. As they recognize the growing need for asset-centric functionality such as Depot Repair, Return Shipments, Automation, Entitlements, Warranties and Service Contracts, service organizations are evaluating their options.
White Paper
The Costs, Causes & Consequences of Unplanned Downtime

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The management of assets is an ongoing and never-ending struggle for organizations. There are so many different facets and features to successfully maintaining an asset estate that organizations can never take their eye off the ball. One slip-up can cause a potentially catastrophic disaster, or at the very least, an episode of unplanned downtime costing vast sums of money and negative brand implications. For these very reasons, it is an absolute necessity for organizations to prevent unplanned downtime.
Datasheet
The Benefits of Asset Data for Operational Teams

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ServiceMax's Asset 360 empowers your operational teams across the asset lifecycle – design/build, sell/install/rent, maintain/operate and replace – to improve service execution and drive operational excellence.
Datasheet
ComplianceQuest for ServiceMax

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Together, ComplianceQuest and ServiceMax drive field service effectiveness by helping companies proactively identify trends and potential issues from quality data, such as complaints, to help mitigate risks associated with assets and field services.
Datasheet
ServiceMax DataGuide

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DataGuide enhances the power of ServiceMax Go and the Core platform by combining the capabilities of Advanced Forms and Document Generation to guide technicians to efficiently capture and present data in support of a variety of tasks such as inspection, maintenance, and safety. Learn more about how DataGuide will deliver an experience for your field technicians that will boost their productivity, reduce administrative time, and eliminate costly errors in your service data.
Infographic
Asset Data Drives Value Across the Organization

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Discover how asset data drives value from your front-line and operational teams to your strategic and management teams.
Infographic
Manufacturing Leader 3D Systems Increases Uptime, Drives Improved Service Profitability with ServiceMax & Aquant

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  • Mechanical or Industrial Manufacturing

To ensure that 3D Systems' customer service matches the quality and speed of their printing capabilities, they turned to ServiceMax and its partner Aquant.
Infographic
Alcon’s Vision for Streamlined Field Services with ServiceMax & ProntoForms

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With ServiceMax & Prontoforms, Alcon implemented a streamlined FSE process to close work orders, saving 11,000 hours per year.
Webinar
You Need a Remote Strategy: The Hybrid State of Service

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  • Service Transformation
  • Productivity / Efficiency / Operation Excellence
  • Thought Leadership
  • Connected Field Service / IoT

Join our guest speaker Paul Miller, VP and Principal Analyst at Forrester Research, and Gabriele Bodda, VP of Product Management at ServiceMax, a PTC Technology, to explore the state of industrial IoT, its impact on field service, and how organizations can adapt with an agile strategy that incorporates remote service in today’s hybrid world.
Webinar
How Customers Win with Field Service Asset Data from ServiceMax

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  • Service Transformation

Michael Spada from Everi and ServiceMax expert Sara Cerruti discuss data strategy and results when implementing ServiceMax for service success.
Webinar
The Importance of After Sales Service Lifecycle Data

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  • Thought Leadership
  • Service Transformation

Join ServiceMax Thought Leaders, Mark Wilding and Lionel Boubli to learn how service data is now being leveraged to drive better feedback, insights, and automation.
Analyst Research
IDC MarketScape Names PTC a Leader in SLM Platforms

231020

PTC is once again positioned in the Leaders Category in this latest 2023–2024 IDC MarketScape for Worldwide Service Lifecycle Management (SLM) platforms. Read this excerpt to gain insights on the increasing importance of picking an SLM vendor that delivers a complete suite of service capabilities, can be implemented at scale, and has what it takes to future proof your service operations.
Analyst Research
Frost & Sullivan: 2023 Enabling Technology Leadership Award

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Frost & Sullivan has recognized ServiceMax – specifically our FieldFX product – for excellence in Field Service Management (FSM) in the Oil & Gas industry.
eBook
The Impact of Digital Transformation on Service Organizations

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Explore the four key ways that ServiceMax customers have used their digital transformations to improve business outcomes, with a look at the real-world metrics, including increasing revenue and NPS scores, improving first-time fix rates, and more.
Video
ServiceMax Live: ServiceMax FieldFX Named Best in Class by Frost & Sullivan

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Hear from Matt Danna, Senior Director of FieldFX Product Strategy, on the history of FieldFX and why Frost & Sullivan awarded the solution with the 2023 Enabling Technology Leadership Award.
Video
ServiceMax Live: ServiceMax at PTC LiveWorx 23

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Watch this ServiceMax Live to learn why you should attend LiveWorx and what you can expect while there.
Video
ServiceMax Live: Complex vs. Simple Field Service Management

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Watch this ServiceMax Live episode to hear from Aly Pinder, IDC on the growing complexity of field service management.

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