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Case Study
Westmor

240520

  • Oil & Energy
  • NAM

Westmor, an energy service provider, achieved a 20% increase in tech utilization and saved 10 hours a week through operational productivity with cloud and mobile tools.

Case Study
B. Braun

230210

  • Life Science & Medical Equipment
  • Global

In 2016, B. Braun leveraged the ServiceMax field service management platform to transform their Global Technical Service to improve the uptime and lifespan of its products. Today, they are striving to be data driven. Focused on achieving reliable and harmonized data through a single digital platform to enable efficiency in processes, decision-making and regulatory compliance.

Case Study
3D Systems Delivers with IoT and ServiceMax

221213

  • Mechanical or Industrial Manufacturing
  • NAM

3D Systems delivers additive manufacturing solutions comprising of hardware, software, materials, and services. ServiceMax’s IoT alerts and Technical Attributes enable 3D Systems to proactively monitor and service its fleet of printers.

White Paper
Doubling Down in an Upcycle: Digital Priorities for Oilfield Service

220309

  • Oil & Energy

This white paper delves into four broad digital imperatives that OFS firms should use to navigate the new recovery.

White Paper
Do I Build or Do I Buy?

210528

Organizations relying on Salesforce Service Cloud and Salesforce Field Service are well on their way to digital transformation. As they recognize the growing need for asset-centric functionality such as Depot Repair, Return Shipments, Automation, Entitlements, Warranties and Service Contracts, service organizations are evaluating their options.

White Paper
The Costs, Causes & Consequences of Unplanned Downtime

210422

The management of assets is an ongoing and never-ending struggle for organizations. There are so many different facets and features to successfully maintaining an asset estate that organizations can never take their eye off the ball. One slip-up can cause a potentially catastrophic disaster, or at the very least, an episode of unplanned downtime costing vast sums of money and negative brand implications. For these very reasons, it is an absolute necessity for organizations to prevent unplanned downtime.

Datasheet
Spark FX

240507

The ServiceMax Spark FX Professional Services package provides you with key functionalities through a fixed-scope approach, designed for quick implementation and rapid time to value. Spark FX’s functional scope is suited to companies that have outgrown manual processes and are looking to improve their service operations—accelerating their digital transformation journey.

Datasheet
The Benefits of Asset Data for Operational Teams

221116

ServiceMax's Asset 360 empowers your operational teams across the asset lifecycle – design/build, sell/install/rent, maintain/operate and replace – to improve service execution and drive operational excellence.

Datasheet
ComplianceQuest for ServiceMax

220714

Together, ComplianceQuest and ServiceMax drive field service effectiveness by helping companies proactively identify trends and potential issues from quality data, such as complaints, to help mitigate risks associated with assets and field services.

Infographic
GE Healthcare Improves Scheduling to Deliver Faster, Better Service with Service Board

240520

As a leading global medical technology and digital solutions innovator, GE Healthcare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services.

Infographic
Un-Silo Service Data

240105

Breaking down data silos and providing service data to functions across the enterprise supports key decision-making at all levels and accelerates digital transformation.

Infographic
Schneider Electric: Business Transformation on a Global Scale

231215

  • Oil & Energy

Schneider Electric harvests the benefits of ServiceMax field service management software to ensure that Life Is On everywhere, for everyone and at every moment via energy management and automation solutions.

Webinar
You Need a Remote Strategy: The Hybrid State of Service

230929

  • Service Transformation
  • Productivity / Efficiency / Operation Excellence
  • Thought Leadership
  • Connected Field Service / IoT

Join our guest speaker Paul Miller, VP and Principal Analyst at Forrester Research, and Gabriele Bodda, VP of Product Management at ServiceMax, a PTC Technology, to explore the state of industrial IoT, its impact on field service, and how organizations can adapt with an agile strategy that incorporates remote service in today’s hybrid world.

Webinar
How Customers Win with Field Service Asset Data from ServiceMax

230530

  • Service Transformation

Michael Spada from Everi and ServiceMax expert Sara Cerruti discuss data strategy and results when implementing ServiceMax for service success.

Webinar
The Importance of After Sales Service Lifecycle Data

230330

  • Thought Leadership
  • Service Transformation

Join ServiceMax Thought Leaders, Mark Wilding and Lionel Boubli to learn how service data is now being leveraged to drive better feedback, insights, and automation.

Analyst Research
IDC MarketScape Names PTC a Leader in FSM Applications

231218

PTC is once again positioned in the Leaders Category in this latest 2023–2024 IDC MarketScape for Worldwide Field Service Management (FSM) applications. Read this excerpt to gain insights on the evolving market.

Analyst Research
IDC MarketScape Names PTC a Leader in SLM Platforms

231020

PTC is once again positioned in the Leaders Category in this latest 2023–2024 IDC MarketScape for Worldwide Service Lifecycle Management (SLM) platforms. Read this excerpt to gain insights on the increasing importance of picking an SLM vendor that delivers a complete suite of service capabilities, can be implemented at scale, and has what it takes to future proof your service operations.

Analyst Research
Frost & Sullivan: 2023 Enabling Technology Leadership Award

230427

Frost & Sullivan has recognized ServiceMax – specifically our FieldFX product – for excellence in Field Service Management (FSM) in the Oil & Gas industry.

ServiceMax Customer Video - Westmor
Video
Future of Service: IBA Worldwide

240322

  • Life Science & Medical Equipment

IBA Worldwide manufactures medical equipment for cancer diagnosis and treatment. Hear from Adeline Decraene, CMMS Product Owner, about how ServiceMax is used to keep their critical machines running.

Westmor Customer Story
Video
Westmor Customer Story

231214

  • Oil & Energy

Westmor has been a ServiceMax customer for over 10 years and continues adopting new ServiceMax products to increase efficiency and reduce admin time while improving customer and employee satisfaction.

Video
ServiceMax Live: ServiceMax FieldFX Named Best in Class by Frost & Sullivan

230525

Hear from Matt Danna, Senior Director of FieldFX Product Strategy, on the history of FieldFX and why Frost & Sullivan awarded the solution with the 2023 Enabling Technology Leadership Award.

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