GE Healthcare Improves Scheduling to Deliver Faster, Better Service with Service Board
The team introduced automated scheduling and intelligent decision making for their dispatchers
Key Takeaways from Infographic
As a leading global medical technology and digital solutions innovator, GE Healthcare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services.
They had complex and varied dispatching requirements across different service teams and regions. With Service Board, they accommodated regional requirements while rolling out a standard centralized process for asset-centric scheduling. Today they are faster & more automated when dispatching field engineers. All this serves their business objective: To deliver a better customer experience.
"Service Board brought us 90% productivity improvements. The response time is faster, previously it took around 1.5 minutes to assign one work order to a FE, but with recommended resources powered by our requirements, geolocation and other relevant data, now it only takes 10 seconds. This is a huge benefit for us. I'm also really excited to use GPS function on tool because it has a huge opportunity to reduce travel time."
- Shinji Kato Japan Service Digital Transformation Leader, GE Healthcare