Proud to Be a Part of the PTC Family

On January 4, 2023 PTC completed its acquisition of ServiceMax from an entity majority owned by Silver Lake. The acquisition adds important field service management capabilities to PTC’s closed-loop product lifecycle management and digital thread offerings. Learn more about the ServiceMax acquisition by PTC below.

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All the Buzz Around ServiceMax

Field Service Success Starts Here

We lead the way in field service management. We continue to innovate within the industry and evolve with our customers as their needs change and grow. The combined power of ServiceMax – with field service management and real-time communication solutions – enable our customers to transform their service from reactive break-fix model to predictive service that minimizes unplanned downtime.

Our focus is on the outcomes generated from the use of field service technology — outcomes that matter and make a positive impact on your business. For us, it’s never been just about the products; it’s about what you can gain, whether that’s more productive equipment, more efficient technicians, great customer experience or perhaps most importantly, increased revenue. The knowledge that comes with more than 10 years of experience has enabled us to help hundreds of companies around the world.

Our customers do amazing things with ServiceMax technology to enhance their field service operations. ServiceMax processes millions of work orders every month, created by hundreds of thousands of technicians around the world, servicing hundreds of millions of units of equipment.

Here’s What We Deliver

Equipment-Centric Approach

Service teams all over the world are gaining deep visibility into their entire service delivery operations on ServiceMax. From equipment and contract records, to preventive maintenance and uptime, to efficiency and upsell opportunities, ServiceMax transforms field service delivery.

Solution for Big Jobs

A complete field service solution from contract entitlements to workforce optimization and scheduling with AI, to inventory and logistics, to preventive maintenance and connected field service. Achieve outstanding results for jobs of any complexity.

Cloud-based Solutions

Built on the proven Platform, customers are up and running quickly with ServiceMax in a low-cost subscription model, tightly integrated to their CRM, and can quickly take advantage of cloud innovations such as the most intuitive user experience and our partner portal. .

Mobile and Offline

ServiceMax supports technicians in the field with equipment information they need to deliver fast, comprehensive service, even when internet is not available.

What Does ServiceMax Do?


Diversity, Equity & Inclusion

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ServiceMax US Headquarters
4450 Rosewood Dr #200
Pleasanton, CA 94588

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