ServiceMax Go
ServiceMax Go’s work order process is highly configurable, and comes complete with scheduling, work estimates, checklists, troubleshooting, and work order debrief.
Technicians are not only able to accurately account for and document their time and work with marked up images and/or video, but they also follow the right steps
for consistent service, entitle work requested while on site, come prepared to answer any customer inquiry, find a needed part or resource on the fly, and tap
into the knowledge of the rest of the organization. The ServiceMax Go field service management mobile app is perfect for the “disconnected day”, and keeps
technicians working while offline for weeks and even months. It delivers consistent workflows for every type of service scenario—break-fix, installations,
planned maintenance, price quotes, and more.
- Seamless offline capabilities with Smart Sync, so that technicians can access customer and equipment
information, or capture service remotely, regardless of internet connectivity
- Single sign on (SSO) and OAuth 2.0 to ensure seamless, secure access
- Configure once, deploy everywhere: industry-leading Service Flow Engine ensures processes are
quickly translated into step-by-step workflows
- Formulas, data, and process validation during data entry ensures data integrity even if connectivity
is not available
- Access to all pertinent asset and service data: entitlement verifications, customer history,
customer specific pricing, location, contacts, asset/equipment service history and bill of materials
(BOM), repairs, warranties, and more
- Add attachments, so that techs can easily capture and share photos/video taken at the customer site,
email service reports or contracts, and more
- Map views to visually highlight and discover nearby work, parts, assets and locations
- Smart Business Docs to dynamically create service reports, invoices, etc. based on business rules
and obtain customer signature while on site
- Generate business docs (locally as a PDF) even when disconnected from the Internet
- Easy to search for parts and products in trunk stock and the trunk stock of nearby technicians
- Real-time, automated pricing for time and materials estimations
- Calendar view of work orders and associated tasks that can be changed dynamically—delivering updates
to dispatchers in real-time
- The “on my way” feature—which automatically prompts the tech to report when they are headed to a
site/location—keeps customers and dispatchers informed
- When the ServiceMax Engage mobile app is also used by customers, the “on my way” feature enables
customers to see the location of their technician on map with an estimated time of arrival
- Checklist and data collection for contextual instructions and multi-section forms delivered
alongside work order, location, customer and other field details
- View connected device (IoT) diagnostics in the mobile app to arm your service techs and engineers
with equipment insights needed to improve mean time to repair (MTTR) and first-time fix (FTF)
- App-to-app integration with third party apps to enable secure, rich exchange of data and service
processes in a seamless mobile experience
- Inline file viewer for PDF, MS Office files, and media files
- Attach files (PDF, MS Office files and media files) from third-party apps into work orders in
ServiceMax app via "Share"
- Annotate (text, draw, crop) images and video and attach or save to device photo library
- Print service report from preview
- With Zinc enabled, receive push notifications and broadcasts from corporate or dispatch, send
questions to hotlines and experts, and participate in connected conversations regarding work or
assets—all without leaving the Go app
- Map views to highlight and discover nearby work, parts, assets and locations