How Effective is the ServiceMax Field Service App?

+19%
Technician Productivity
+11%
Customer Satisfaction

ServiceMax Field Service App ensures the highest levels of efficiency from your technicians and engineers, while simultaneously impressing and delighting your customers. In fact, the average ServiceMax customer increases technician productivity by 19%* and customer satisfaction scores by 11%*.

*Average ServiceMax customer results.

A Mobile Solution Uniquely Designed for Life in the Field

ServiceMax Mobile for iPad

See how field technicians and engineers use the ServiceMax Field Service App

The mobile apps, including ServiceMax Field Service App and ServiceMax Go, are developed on a standard mobile framework for all the field-ready functionality you need to improve field productivity with any device and operating system (phones, tablets, iPads, iOS, Android, Windows). Designed from the ground up with field technicians and engineers in mind, they provide an intuitive interface, consistent access, and targeted workflows regardless of internet connectivity. ServiceMax mobile apps empower field workers to successfully complete complex work orders, present service reports for customer signature, provide dynamic pricing of labor, parts and products in the field and much more.

ServiceMax Field Service App

The next generation of mobile productivity for field service

Our Field Service App is ultimately flexible and designed for field work. It doesn’t just put a calendar and directions in the hands of techs and engineers – it delivers complete visibility for maximum productivity. With a work order process that comes complete with scheduling, work estimates, checklists, troubleshooting, and work order debrief, technicians do more. They not only accurately account for their work, but they also follow the right steps for consistent service, entitle work requested while on site and come prepared to answer any customer inquiry. And, they can do it all whether online or off. ServiceMax Field Service App is perfect for the “disconnected day”, and keeps technicians working while offline for weeks and even months. It delivers consistent workflows for every type of service scenario – break-fix, installations, planned maintenance, price quotes, work order debrief, and more.

Zinc Product Overview

ServiceMax Zinc

Secure, real-time communication

ServiceMax Zinc connects technicians in real time with the people and information needed to confidently get the job done quickly and correctly, allowing the organization to reduce mean time to repair, boost customer satisfaction, and improve employee engagement. Zinc enables: broadcasts, hotline groups, voice and video calls, 1:1 and group messaging, content sharing and location sharing. Zinc’s powerful analytics help service leaders visualize team communication.

Seamless Sync Experience

The best offline performance for technicians and engineers

Field technicians need to be productive on-the-go, even when there is no data network. Without data connectivity, some standard mobile applications stop providing full capabilities, but not the ServiceMax mobile apps. With our market-leading Smart Sync engine and industry first Sync Gateway features, the ServiceMax mobile apps keep field technicians productive with just the right amount and type of data to complete their service workflow -- covering a complete work order process, time and materials price lookups, work order debrief, service report generation and signature capture — all in a seamless manner.

Offline Close

Complete mobile work order management regardless of connectivity

When your paper-based field service activities slow your cash flow, you need a reliable application that helps engineers and technicians keep accurate records of each service visit. It can’t slow them down and it can’t be incomplete, so the app’s offline performance can’t be an afterthought. ServiceMax mobile app enable time-saving automation for the technician and put complete and accurate reporting in front of the customer. The result is an efficient customer experience that keeps the cash flowing

Knowledge & Collaboration

Collaborate to deliver perfect service and delight customers

What if you could send your best people, your best solutions, the latest technologies, and the best ideas from across your entire organization on every service call? With ServiceMax, you can.

More than just a social network, Knowledge & Collaboration transforms the way your company collaborates around service topics, while providing amazing business insight to your executives and their teams. And since it is built on the proven Salesforce.com Chatter platform, sales and service can stay in sync by monitoring a seamless, real-time view of customer and repair activity in a one-of-a-kind mobile application feed.

Contact Us

Learn how ServiceMax can help you improve technician productivity and customer satisfaction.