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How Effective is the ServiceMax Field Service App?

+19%
Technician Productivity
+11%
Customer Satisfaction

ServiceMax Field Service App ensures the highest levels of efficiency from your technicians and engineers, while simultaneously impressing and delighting your customers. In fact, the average ServiceMax customer increases technician productivity by 19%* and customer satisfaction scores by 11%*.

*Average ServiceMax customer results, based on a survey conducted in 2018.

A Mobile Solution Uniquely Designed for Life in the Field

ServiceMax Mobile for iPad

See how field technicians and engineers use the ServiceMax Field Service App

The ServiceMax Field Service App is developed on a standard mobile framework for all the field-ready functionality you need to improve field productivity with any device. Designed from the ground up with field technicians and engineers in mind, it provides a refined interface, consistent access and targeted service workflows regardless of internet connectivity. ServiceMax Field Service empowers field workers to successfully complete complex work orders, present service reports for customer signature, provide dynamic pricing of labor, parts and products in the field and much more.

ServiceMax Field Service App

The next generation of mobile productivity for field service

Our Field Service App is ultimately flexible and uniquely designed for field work. It doesn’t just put a calendar and directions in the hands of techs and engineers – it delivers complete visibility for maximum productivity. With a work order process that comes complete with scheduling, work estimates, checklists, troubleshooting and work order debrief, engineers do more. They not only accurately account for their work, but they also follow the right steps for consistent service, entitle work requested while on site and come prepared to answer any customer inquiry. And, they can do it all whether online or off. ServiceMax Field Service App is perfect for the “disconnected day”, and keeps techs working even while offline for weeks and even months. Deployed with Service Flow, it delivers consistent workflows to any device, for every type of service –break-fix, installations, planned maintenance and more. It keeps field technicians focused, and productive with configure once, deploy anywhere capabilities that simplify administration.

Offline Synchronization

The best offline performance for technicians and engineers

Nothing is more important than delivering productivity boosting mobile apps to field technicians and engineers, so they can complete their work quickly and effectively. But, what happens when most of the work needs to be done outside network range? Without Internet connectivity, some standard mobile applications stop providing full work order capabilities, but not ServiceMax Field Service. With the market’s leading mobile synchronization capabilities, our Field Service App keeps technicians and engineers productive with just the right amount and type of data to complete a full work order process from time and materials lookups, entry, signature capture and service report creation.

Knowledge & Collaboration

Collaboration to perfect service delivery and delight customers

What if you could send your best people, your best solutions, the latest technologies, and the best ideas from across your entire organization on every service call? With ServiceMax Field Service, you can.

More than just a social network, Knowledge & Collaboration transforms the way your company collaborates around service topics, while providing amazing business insight to your executives and their teams. And since it is built on the proven Salesforce.com Chatter platform, sales and service can stay in synch by monitoring a seamless, real-time view of customer and repair activity in a one-of-a-kind mobile application feed.

Offline Close

Complete mobile work order management regardless of connectivity

When your paper-based field service activities slow your cash flow, you need a reliable application that helps engineers and technicians keep accurate records of each service visit. It can’t slow them down and it can’t be incomplete, so the app’s offline performance can’t be an afterthought. ServiceMax Field Service enables time-saving automation for the technician and puts complete and accurate reporting in front of the customer. The result is a complete, accurate and efficient customer experience that keeps the cash flowing.

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Learn how ServiceMax Field Service can help you, perfect field service, grow revenue and delight your customers.

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