Access anytime, anywhere on any device with Servicemax Go.
The number one field service app!
The next generation of mobile
productivity for field service
Our field service management mobile app is ultimately flexible and designed for field work. With a world-class user experience, it delivers complete work and asset visibility for maximum technician productivity. Techs easily keep all parties informed via features such as “on my way” so techs not only save time, but also deliver an optimal service experience to their customers.
The best offline performance for technicians and engineers
Complete mobile work order management regardless of connectivity
Ensure completion of forms, checklists and inspections in the field
Efficiently capture and present
data to support inspection, maintenance, and safety.
DataGuide enhances the power of ServiceMax Go by providing the capabilities of Advanced Forms and Document Generation all within the integrated ServiceMax experience.
See all features
when it matters most
ServiceMax Go’s work order process is highly configurable, and comes complete with scheduling, work estimates, checklists, troubleshooting, and work order debrief.
Technicians are not only able to accurately account for and document their time and work with marked up images and/or video, but they also follow the right steps
for consistent service, entitle work requested while on site, come prepared to answer any customer inquiry, find a needed part or resource on the fly, and tap
into the knowledge of the rest of the organization. The ServiceMax Go field service management mobile app is perfect for the “disconnected day”, and keeps
technicians working while offline for weeks and even months. It delivers consistent workflows for every type of service scenario—break-fix, installations,
planned maintenance, price quotes, and more.
Field service technicians need to be productive on-the-go, even when there is no data network. Without data connectivity, some standard mobile applications
stop working, but not the ServiceMax mobile apps. With our market-leading Smart Sync engine and industry first Sync Gateway features, the ServiceMax
mobile apps keep field service technicians productive with just the right data to complete their service workflow—covering the work order process, time
and materials price lookups, work order debrief, service report generation and signature capture—all in a seamless manner.
When your paper-based field service processes slow your cash flow, you need a reliable application that helps engineers and technicians
keep accurate records of each service visit. It can’t slow them down and it can’t be incomplete, so the app’s offline performance can’t
be an afterthought. ServiceMax mobile app enables time-saving automation for the technician and puts complete and accurate reporting in
front of the customer. The result is an efficient customer experience that keeps the cash flowing.
Technicians are often tasked with data collection, and it is vital that the information be complete and on-time.
When technicians fill out paper forms at the end of a job or after a long day, things can easily get lost or forgotten.
For regulated industries, such as medical device manufacturing or oil and gas, the pressure to collect accurate data
for compliance and audits is even higher. ServiceMax ensures that forms, checklists, and inspections are reliably executed
by technicians on their mobile devices and saved along with the installed base record. Easy to create and update,
ServiceMax checklists and forms appear automatically as a process step for technicians, so they bring back accurate information every time.
Picking up the phone every time there is a change in a technician’s schedule or to confirm an appointment with a customer can be time-consuming and error prone.
Today, technicians and customers expect real-time updates to stay productive and informed. ServiceMax makes these interactions seamless with automated alerts,
notifications and SMS. Technicians can be notified in real-time about changes to their schedules to stay productive; while customers can get updates on technician
arrival time to stay informed.