Service Performance Metrics & Reporting

Drive operational excellence with the right performance metrics and actionable insights on ServiceMax reporting dashboards

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How do your field service results compare?

+25%

Service Revenue

-14%

Service
Costs

ServiceMax not only helps your bottom line, it measures it. From service revenue to first time fix rates, and all the operational performance metrics that affect your profitability, ServiceMax dashboards deliver your KPIs, accurately. In fact, the average ServiceMax customer reports increases in service revenue by 25%* and decreases service costs by 14%*.

*Average ServiceMax customer results

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9 Universal Field Service Performance Metrics That Impact Your Business

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Track the Right Performance Metrics to Make Impactful Decisions

Metrics to drive operational excellence

Today's fast-paced, competitive service environment demands visibility into the key performance indicators (KPIs) to measure your success. Having the right data in hand is critical to making informed decisions, rather than managing your service business on “gut feel”. ServiceMax captures metrics, such as SLA achievement, engineer utilization, contract leakage and much more. You can keep customers happy and improve technicians' efficiency by identifying potential problems before they impact your field service operation.

Service Performance Metrics

Boost service revenue and profitability with insightful field service metrics

We at ServiceMax use our expertise gleaned from working with hundreds of companies to define the field service metrics that bridge every type of company, vertical, region, and even strategy. Our Service Performance Metrics deliver and trend nine critical metrics that form the core language of field service management across the globe – such as First Time Fix Rate, Attach Rate, Mean Time To Repair, and more. Simply put, they represent the condensed wisdom of the best field service organizations in the world. But since not every organization is exactly the same, our field service metrics are highly configurable, empowering you to calculate each metric in a way that fits your business.

Reports & Dashboards

Clear and meaningful insights

Achieve your goals with accurate information that help you make data-driven decisions that align with safety and compliance priorities and keep all stakeholders happy. With ServiceMax reports & dashboards you get instant status on your operations with prebuilt reporting on installed products with warranties expiring, delayed RMAs, critical work orders, and much more.