ServiceMax from GE Digital

Field Service Metrics, Reporting & Dashboards

Actionable Insights with

The metrics to measure, benchmark and grow your service business

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How do your field service results compare?

+13%Service Revenue
-8% Service Costs

ServiceMax not only helps your bottom line, it measures it. From service revenue to first time fix rates, and all the metrics that affect your profitability, ServiceMax delivers your KPIs, accurately. In fact, the average ServiceMax customer reports increases in service revenue by 13%* and decreases service costs by 8%*.
*Average ServiceMax customer results, based on a survey conducted in September 2016.

Track the Right Performance Metrics to Make Impactful Decisions

Metrics to drive operational excellence

Today's fast-paced, competitive service environment demands visibility into the key performance indicators (KPIs) to measure your success. Having the right data in hand is critical to making informed decisions, rather than managing your service business on “gut feel”. ServiceMax captures metrics, such as SLA achievement, engineer utilization, contract leakage and much more. You can keep customers happy and service revenues flowing by identifying potential problems before they impact your operations.

Service Performance Metrics

ServiceMax Service Performance Metrics

Boost service revenue and profitability with insightful field service metrics
ServiceMax has used the expertise gleaned from working with more than 400 companies to define the field service metrics that bridge every type of company, vertical, region, and even strategy. Available as an optional, value added module, the Service Performance Metrics engine delivers and trends the 8 most-critical metrics that form the core language of field service management across the globe – such as First Time Fix Rate, Attach Rate, Mean Time To Repair, and more. Quite simply, they represent the combined wisdom of the very best field service organizations in the world. But, since not every organization is exactly the same, our metrics engine is highly configurable, empowering you to calculate each metric in a way that fits your business.

Leverage the core metrics field service organizations live by, each with a corresponding dashboard and multiple reports

Capture snapshots of data to trend over time

Empower admins to configure which transactional data to analyze, and define inputs into calculations

Manage different calculation methods for different departments, regions, work order types, service teams and more

Schedule calculations for each metric to run at intervals that make sense for your business

Reports & Dashboards

Clear and meaningful insights
Today's fast-paced, competitive service environment demands visibility across your entire field service organization. Achieve your goals with powerful information to help you make decisions that keep customers happy and service revenues flowing. With ServiceMax Reports & Dashboards you get instant status on your operations with pre-configured reporting on installed products with warranties expiring, delayed RMAs, critical work orders, and much more.

Leverage 70+ pre-defined reports and two-dozen pre-built dashboards

Define and setup reports for any type of functional entity such as work-orders, technician skills or parts movement

Create and customize dashboards that can contain any number of reports and charts in user specified format

Embed reports and dashboards onto any page of the ServiceMax application

Grant permissions and access control to any report or dashboard based on user roles

Push any report or dashboard to a mobile device based on user roles and visibility restrictions

Customize reports with simple and effective, drag and drop, preview and filtering options

Download report data to Microsoft Excel or as a comma-separated-value (CSV) file

Spotlight On: Service Revenue and Profitability

Spotlight On: Service Revenue and Profitability

Maxpert Service Performance Metrics

How to Gain Instant Business Insights with Service Performance Metrics

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Learn how ServiceMax Field Service can help you, perfect field service, grow revenue and delight your customers.