Service Performance Metrics
Boost service revenue and profitability with insightful field service metrics
ServiceMax used its expertise gleaned from working with more than 450 companies to define the field service metrics that bridge every type of company, vertical, region, and even strategy. Available as an optional module, the Service Performance Metrics engine delivers and trends nine critical metrics that form the core language of field service management across the globe – such as First Time Fix Rate, Attach Rate, Mean Time To Repair, and more. Simply put, they represent the condensed wisdom of the best field service organizations in the world. But since not every organization is exactly the same, our field service metrics are highly configurable, empowering you to calculate each metric in a way that fits your business.