Metrics to drive operational excellence
Today's fast-paced, competitive service environment demands visibility into the key performance indicators (KPIs) to measure your success. Having the right data in hand is critical to making informed decisions, rather than managing your service business on “gut feel”. ServiceMax captures metrics, such as SLA achievement, engineer utilization, contract leakage and much more. You can keep customers happy and improve technicians' efficiency by identifying potential problems before they impact your operations.