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How do your field service results compare?

Service Revenue
Service Costs

ServiceMax not only helps your bottom line, it measures it. From service revenue to first time fix rates, and all the metrics that affect your profitability, ServiceMax delivers your KPIs, accurately. In fact, the average ServiceMax customer reports increases in service revenue by 13%* and decreases service costs by 8%*.

*Average ServiceMax customer results, based on a survey conducted in September 2016.

Track the Right Performance Metrics to Make Impactful Decisions

Metrics to drive operational excellence

Today's fast-paced, competitive service environment demands visibility into the key performance indicators (KPIs) to measure your success. Having the right data in hand is critical to making informed decisions, rather than managing your service business on “gut feel”. ServiceMax captures metrics, such as SLA achievement, engineer utilization, contract leakage and much more. You can keep customers happy and service revenues flowing by identifying potential problems before they impact your operations.


Service Performance Metrics

Boost service revenue and profitability with insightful field service metrics

ServiceMax used its expertise gleaned from working with more than 400 companies to define the field service metrics that bridge every type of company, vertical, region, and even strategy. Available as an optional module, the Service Performance Metrics engine delivers and trends nine critical metrics that form the core language of field service management across the globe – such as First Time Fix Rate, Attach Rate, Mean Time To Repair, and more. Simply put, they represent the condensed wisdom of the best field service organizations in the world. But since not every organization is exactly the same, our field service metrics are highly configurable, empowering you to calculate each metric in a way that fits your business.

Reports & Dashboards

Clear and meaningful insights

Today's fast-paced, competitive service environment demands visibility across your entire field service organization. Achieve your goals with powerful information to help you make decisions that keep customers happy and service revenues flowing. With ServiceMax Reports & Dashboards you get instant status on your operations with pre-configured reporting on installed products with warranties expiring, delayed RMAs, critical work orders, and much more.

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Learn how ServiceMax Field Service can help you, perfect field service, grow revenue and delight your customers.

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