Product Overview Demo

Lower Costs of Field Service Operations

Align Your Global Service Organization

Instituting enterprise-scale systems and well-thought out processes across the service organization helps increase efficiency. {+} During times of M&A and restructuring to make it more efficient. Instituting enterprise-scale systems and well-thought out processes across the service organization helps ensure everyone is working in the same way so different regions can be benchmarked against one another and inefficiencies become more visible. ServiceMax delivers visibility and predictability of field service management to help service leaders better plan, analyse and forecast their service operation. ServiceMax Service Performance Metrics of 9 key metrics and over 70 prebuilt reports show the health of the service organization as well as help identify employee training needs. {-}

Increase Technician Utilization and Productivity

Mobile tools give technicians the information they need to deliver faster and better service. Get service history, forms, create work orders, generate quotes, … {+} Mobile tools help technicians get the information they need to deliver service your customers will love. ServiceMax mobile app is the most advanced app in the industry purpose-built for asset-centric field service. Even when internet is not available, technicians have access to equipment service history, forms, creation of new work orders, price quotes, and customer signatures when work is complete. Real-time communications and knowledge sharing with hotlines, broadcasts and group chats helps technicians find answers faster. ServiceMax mobile app helps get the work done faster, avoid additional truck rolls to return to customer site, and reduces Days Sales Outstanding. {-}

Free Up Cash Tied in Inventory

Service leaders need better visibility into parts inventory to cut costs. Avoid overstocking parts or needing to overnight parts … {+} Service leaders need better visibility into parts inventory to cut costs. Low visibility into field service processes leads to technicians overstocking parts so they never run out as well as overnighting parts orders for upcoming jobs. Both tactics are expensive and can be avoided with better parts planning. With visibility into past parts data and upcoming jobs, service leaders can plan parts orders ahead of time and reduce the number of parts in inventory. {-}

Schedule and Deploy

Mobile tools help technicians be more productive in the field.

The Latest for Healthcare Manufacturers

On Demand Webinar
Survive, Sustain, Succeed: How Service Can Keep the World Running

Hosted by Medtronic, ServiceMax and Worldwide Business Research

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Medical Device Field Service

180129

  • Life Science & Medical Equipment

How to Excel with Digital

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Datasheet
ServiceMax for Medical Device Manufacturers

180129

  • Life Science & Medical Equipment

Human lives and wellness depend on medical equipment performance. A malfunction can lead to treatment delays, penalties to the service organization, or in the worst case, harm to a patient. Field service teams of Medical Device Manufacturers are under pressure to do more with less: improve operational efficiencies and achieve growth while decreasing compliance risks.

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Zinc Overview Admin Integration

Create new service products tailored to customer needs.

Grow Revenue with New Service Products

Grow Revenue with New Service Products

Armed with full understanding of the installed base and asset usage, service leaders can create new offerings and packages that are specific to their customers. {+} Faced with the environment of harsh competition and long development cycles, medical equipment manufacturers need to find new ways to grow profitability. Did you know field service can yield profits of up to 2.5 times higher than product profits. Armed with full understanding of the installed base and asset usage, service leaders can create new offerings and packages that are specific to their customers. Asset data opens opportunities to provide customers with proactive maintenance contracts that ensure more equipment uptime and a better customer experience. These high-value contracts are based on IoT-connected equipment data that is collected and analyzed for anomalies. When anomalies are discovered, ServiceMax can automatically create work orders to service equipment proactive maintenance. {-}

Don’t Give Away Service for Free.

Give technicians instant access to contract and warranty information so they provide correct quotes in the field and stop giving away service. {+} Technicians need to have access to entitlement information so they can provide correct quotes on service and parts in the field. With ServiceMax, technicians don’t have to play the guessing game. Contract and warranty information are linked to the installed base, instantly showing the right price to the technician. {-}

Minimize Risk

Compliance with Healthcare Regulations

ServiceMax helps medical device companies meet regulatory and compliance requirement with purpose-built tools, {+} Medical device companies are mandated to provide evidence of compliance in the form of regulated adherence, quality systems, support management records and employee competence, post market surveillance and testing and calibration records. ServiceMax understands the importance of regulatory compliance and supports it with purpose-built tools. Field service records, including quality metrics, photographs, signatures, and analysis are saved and available for reviews and audits. {-}

Mobile Flows for Regulated Processes

ServiceMax makes it easy to follow prescribed steps with mobile actions, guiding a technician through every step of the process … {+} Processes from dispatching a qualified technician to following prescribed steps while on-site, are regulated for medical equipment companies. ServiceMax makes it easy to follow prescribed steps with mobile actions, guiding a technician through every step of the process. Mobile actions can include items such as forms, data capture, calibrations and other prescribed processes. With ServiceMax mobile, service leaders can ensure prescribed processes are followed in the field and accurate data gets captured for compliance. {-}

Zinc Overview Admin Integration

Create custom checklists to help manage and document compliance.

Healthcare Industry Expertise

  • Surgical & Medical
  • Electro-Medical
  • Pharmaceuticals
  • Ophthalmology
  • Irradiation
  • Measurement & Control
  • Dental
  • Medical Imaging
  • Medical Waste Disposal
  • In Vitro Diagnostic
GET A DEMO

"We've been able to make a dramatic difference to our customers by demonstrating that the SLAs we've committed to are actually coming to fruition. It really has been a transformative tool."

Stephanie Jackson

Head of Field Service

"We can't imagine having more collaborative partners as we serve our clients today and look to the future of improved service."

Daniel Kingham

Remote Service Program Director

"The team loves the [Zinc] app because it's fast and easy to use: it doesn't require knowing someone's mobile number and there is flexibility in how you communicate as it's easy to move across text, voice or video."

Sean Jordan

Service Director

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