Reduce the Cost of Field Service Operations
Maximize the Lifecycle of Critical Assets and Machines
Instituting enterprise-scale systems and well-thought out processes across the service organization helps increase efficiency. [+]
During times of M&A and restructuring to make it more efficient. Instituting enterprise-scale systems and well-thought out processes across the service organization helps ensure everyone is working in the same way so different regions can be benchmarked against one another and inefficiencies become more visible. ServiceMax delivers visibility and predictability of field service management to help service leaders better plan, analyse and forecast their service operation. ServiceMax Service Performance Metrics of 9 key metrics and over 70 prebuilt reports show the health of the service organization as well as help identify employee training needs. [-]
Increase Technician Productivity and Utilization
Mobile tools give technicians the information they need to deliver faster and better service. Get service history, forms, automatically create work orders, generate quotes, … [+]
Mobile tools help technicians get the information they need to deliver service your customers will love. ServiceMax mobile app is the most advanced app in the industry purpose-built for asset-centric field service. Even when internet is not available, technicians have access to equipment service history, forms, creation of new work orders, price quotes, and customer signatures when work is complete. Real-time communications and knowledge sharing with hotlines, broadcasts and group chats helps technicians find answers faster. ServiceMax
mobile app helps get the work done faster, avoid additional truck rolls to return to customer site, and reduces Days Sales Outstanding. [-]
Free Up Cash Tied in Inventory
Service leaders need better visibility into parts inventory to cut costs. Avoid overstocking parts or needing to overnight parts … [+]
Service leaders need better visibility into parts inventory to cut costs. Low visibility into field service processes leads to technicians overstocking parts so they never run out as well as overnighting parts orders for upcoming jobs. Both tactics are expensive and can be avoided with better parts planning. With visibility into past parts data and upcoming jobs, service leaders can plan parts orders ahead of time and reduce the number of parts in inventory. [-]