ServiceMax from GE Digital

Preventive Maintenance

Consistent, proactive service for better customer experiences with

Preventive Maintenance

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What is the impact of a proactive service organization?

+13%Service Revenue
+12%Improvement in Machine Uptime

ServiceMax helps you delight customers with proactive maintenance options that decrease equipment downtime and keep you profitable. In fact, the average ServiceMax customer increases service revenue by 13%* and improves machine uptime by 12%.
*Average ServiceMax customer results, based on a survey conducted in September 2016.

See How Sony Uses ServiceMax to Ensure Equipment Uptime

Streamline Delivery of Every Type of Service

Sony Professional Services faced an increasingly complex business environment and needed to update their Field Service Management solution. They were no longer talking engineer to engineer to maintain one piece of equipment at a time. Sony’s field service organization needed entitlement, contract, warranty and preventive maintenance capabilities that would help them serve a broad set of customers across multiple locations with varied equipment. Watch this video to see why Sony chose ServiceMax to manage a growing maintenance business.

Preventive Maintenance

Be proactive with smarter plans to deliver the right service at the right time
Preventive maintenance is evolving. It’s not just about scheduling the same work every month to prevent failure anymore. Today, working smarter with better information about equipment condition is critical to ensure maintenance is effective. With ServiceMax, you get the best in preventive maintenance management from automated time-based work order creation to full condition-based plans that allow you to right-size your maintenance work, lower costs, stay proactive and delight your customers.


Efficient, automated creation of work orders and assignment of tasks

Flexible options for preventive maintenance plans:
  • Time-based schedules with different visit frequencies (ie weekly, monthly or every 10 days)
  • Dynamically planned to automatically adjust maintenance intervals based on when work was last performed
  • Condition-based for real-world usage counters and product attributes

Maintenance coverage for an account, location or by installed product, including all as-maintained components

Unlimited number of preventive maintenance plans for a given service contract

Product integration with Service Cloud Cases for automatic creation of preventative maintenance cases

Task templates for pre-defined maintenance activities provide sequenced, priority tasks and required parts for complete and consistent maintenance

Flexible options for work order creation – many installed products per work order or one installed product per work order

Automatically assign maintenance work orders to queues, primary technicians or any ServiceMax user for scheduling

Notifications to keep administrators informed of Preventive Maintenance plan execution and logs to keep a historical record for management of plans

ServiceMax and APM for Predictive Maintenance

Predict equipment failures before they happen to minimize unplanned downtime
Are you in the business of asset uptime delivery? In the age of connected equipment, service organizations want to capitalize on their installed base with the combined power of machine data, conditions monitoring, predictive analytics and real-time asset alerts. They want to harness these  Industrial IoT technologies to create closer customer relationships with predictive capabilities that allow them to anticipate asset failure and work with customers to eliminate it. ServiceMax now empowers field service organizations with predictive maintenance.

ServiceMax and Asset Performance Management (APM) from GE Digital work seamlessly as one solution that connects assets–their conditions and failure modes, to the people that ensure their uptime. Armed with root cause analysis, risk assessments, diagnostics and recommendations from GE Digital’s proven APM application, field service organizations use ServiceMax to track critical installed products easily, plan for their maintenance effectively and deliver service efficiently with the right people and resources for every job. The combined solution enables better collaboration with customers on asset maintenance and uptime as well as greater opportunities for profitable outcomes-based service offerings.


Leverage 70+ pre-defined reports and two-dozen pre-built dashboards

Define and setup reports for any type of functional entity such as work-orders, technician skills or parts movement

Create and customize dashboards that can contain any number of reports and charts in user specified format

Embed reports and dashboards onto any page of the ServiceMax application

Grant permissions and access control to any report or dashboard based on user roles

Push any report or dashboard to a mobile device based on user roles and visibility restrictions

Customize reports with simple and effective, drag and drop, preview and filtering options

Download report data to Microsoft Excel or Comma Separated Variable (CSV) formats

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