ServiceMax from GE Digital
Case Study: Tyco Integrated Security

3% Increase in an already
high First Time Fix Rate

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Our Customers

More than 400 companies across the globe have turned to ServiceMax to help them keep the world running. These companies are exceeding the expectations of their customers by leveraging ServiceMax’s innovative cloud software and services that drive productivity and efficiency, improve customer experience, address compliance requirements, and unleash new growth opportunities and revenue streams.

Representing more than a dozen industries, these organizations also feature companies ranging in size from the largest global brands – Philips, Sony, Bayer, Pitney Bowes – to mid-sized organizations looking to grow their service businesses and outshine the competition. Customers like these are seeing tremendous results from their use of ServiceMax, blowing away revenue targets, improving first time fix rates, and driving significant increases in customer satisfaction.

SERVICEMAX NAMED A LEADER IN THE 2017 MAGIC QUADRANT FOR FIELD SERVICE MANAGEMENT

The 2017 Magic Quadrant for Field Service Management, is published annually and is based on ability to execute and completeness of vision. Sixteen field service software providers are mapped into four quadrants based on rigorous criteria. See why Gartner named ServiceMax a Leader.

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Customer Survey Results

We surveyed our customers to assess the true impact of ServiceMax

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ServiceMax Field Service Customer Survey Report

The ServiceMax platform has given us the hard data we need to better manage our service efforts. Net promoter scores that we use to measure customer satisfaction have increased dramatically. Time to resolution is way down, and managed services business is soaring. There’s nothing we don’t like about the ServiceMax platform.

Matthew McKaig
Global Services Manager, Mechdyne Corporation

We saw how helpful a cloud solution was to a business working in many industries and in several countries. After scanning the market we came with three final candidates for a new field service solution and chose ServiceMax, in part because it was flexible and we could configure it as needed for each country and inspection type.

Timo Okkonen
CEO, Inspecta

As a cloud solution, ServiceMax has been very flexible. It’s agile and dynamic. ServiceMax has partnered with us, and we have been very appreciative of that. Implementation and the ability of our TycoIS team to adapt to ServiceMax went a lot smoother than I expected. We were on our old system for 25 years... people don’t like change. The ease of transition has been great.

Dan Cattron
Senior Project Manager, Tyco Integrated Security

Moving to the cloud with ServiceMax has helped us reduce time-to-invoice, motivate our staff, and introduce new business development opportunities for those working in the field.

Damian Hudson
Head of IT, SPP Pumps

Customer Case Studies

Peruse both written and video case studies/customer stories featuring ServiceMax customers from across the globe.

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Customer Reviews

Don't take our word for it. Read actual customer reviews from ServiceMax users.

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Customer Journey

Want to learn even more? Discover all the ways we encourage customers to engage with us, with each other and with the field service community. Check out our customer events and community — you do not even need to be a ServiceMax customer; you may join as a guest to learn more.

Customer Events Community