ServiceMax Customers

With ServiceMax, 3D Systems is moving from being reactive to proactive to predictive in their service approach. This has led to a 195% increase in their NPS score in 2.5 years, along with improved first time fix rates.

With ServiceMax, ASJC has seen improvements across their top service metrics. Their mean time to complete is down by 5%.

Using ServiceMax to implement a streamlined field service engineer process to close work orders, Alcon is able to save 11K hours per year.

After two years of using ServiceMax, GE Power saw that, at a European level, the utilization rate has increased by 5%, which is equivalent to gaining €6 Million per year.

Between ServiceMax’s technology and an excellent team of Contract Administrators, Kodak Alaris has increased their renewal rate to over 80%.

Since implementing ServiceMax, LiftOne has seen a 10% increase in billed revenue hours with same headcount, along with a 90% increase in technician productivity.

Lowry Solutions is expecting ServiceMax to fuel the growth of their service revenue by increasing contract attach rates by 7% and contract renewal rates by 15%

Since implementing ServiceMax, Thermo Fisher has seen a huge improvement in the success of their field service organization and their NPS score, which increased by more than 10 points.