Our Customers

Hundreds of companies across the globe have turned to ServiceMax to help them keep the world running. These companies are exceeding the expectations of their customers by leveraging ServiceMax’s innovative cloud-based field service software and services that drive productivity and efficiency, improve customer experience, address compliance requirements, and unleash new growth opportunities and revenue streams.

Representing more than a dozen industries, these organizations also feature companies ranging in size from the largest global brands – Philips, Sony, Bayer, Pitney Bowes – to mid-sized organizations looking to grow their service businesses and outshine the competition. Customers like these are seeing tremendous results from their use of ServiceMax, blowing away revenue targets, improving first time fix rates, and driving significant increases in customer satisfaction.

I would definitely choose ServiceMax again. It has become a de facto standard in our business. Everyone is using it. Everyone is familiar. Everyone is happy.

Lorenzo Tanganelli
Senior Director, Turbomachinery Services, Baker Hughes Energy Services LLC

We saw how helpful a cloud solution was to a business working in many industries and in several countries. After scanning the market we came with three final candidates for a new field service solution and chose ServiceMax, in part because it was flexible and we could configure it as needed for each country and inspection type.

Timo Okkonen
CEO, Inspecta

As a cloud solution, ServiceMax has been very flexible. It’s agile and dynamic. ServiceMax has partnered with us, and we have been very appreciative of that. Implementation and the ability of our TycoIS team to adapt to ServiceMax went a lot smoother than I expected. We were on our old system for 25 years... people don’t like change. The ease of transition has been great.

Dan Cattron
Senior Project Manager, Tyco Integrated Security

Moving to the cloud with ServiceMax has helped us reduce time-to-invoice, motivate our staff, and introduce new business development opportunities for those working in the field.

Damian Hudson
Head of IT, SPP Pumps

Customer Case Studies

Peruse both written and video case studies/customer stories featuring ServiceMax customers from across the globe.

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VIP Reference Program

Top ServiceMax clients are sharing their success and thought leadership with their customers, executives, prospective clients via our dedicated reference channel.

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Customer Journey

Want to learn even more? Discover all the ways we encourage customers to engage with us, with each other and with the field service community. Check out our customer events and community — you do not even need to be a ServiceMax customer; you may join as a guest to learn more.

Customer Events Community