Using ServiceMax dashboards, Service Managers are now able to track technician response times to the customer, travel times to the job site, and the time it takes to complete jobs. By tracking utilization in ServiceMax, the team is able to respond quickly to cover staffing gaps and improve utilization.
“ServiceMax is now the default service application for service managers, planners, lead technicians, and assistant technicians. Our top management counts on our ServiceMax dashboards to improve the utilization, productivity, and efficiency of field service staff,” said Hakim Shrief, ServiceMax Project Manager at ASJC.
Now, two years after implementing ServiceMax with the help of Jitterbit, Al Salem Johnson Controls has seen improvements across their top service metrics. Their mean time to complete is down by 5% across the team, they’ve achieved a 5% improvements in resolution time, and tracked a 10% overall improvements in technician utilization.