Spark Implementations for ServiceMax Core and Asset 360 customers

Implementation costs and risks can be barriers to adopting modern field service management solutions. Concerns about—or prior experience with—failed rollouts, expenses exceeding budgets, or prolonged time to value can all play a role. ServiceMax recognizes the need for a lower-cost, lower-risk path to getting started that lets you see quick results with fundamental functionality before considering additional product features. That’s why we created Spark Core and Spark 360.

Spark is the name for our fixed-scope rollout packages. Spark packages provide you with key functionality and are designed for fast implementation and time to value. The functional scope of Spark is especially suited to companies that have outgrown manual processes and are looking to improve their service operations and accelerate their digital transformation journey. Spark gives companies the guardrails of prescribed processes, enabling an efficient implementation. As your implementation progresses, you’ll be able to incorporate additional functionality at your own pace.

Key Features

• Preconfigured workflows based on industry best practices, adaptable to specific requirements
• Accelerator kit with defined scope, user stories, and scenarios
• Implementation methodology purpose-built for field service (MaxApproach)
• Out-of-the-box reports and dashboards

Spark Benefits

• Greater cost certainty
• Lower rollout risk
• Accelerated time to value
• Standardized processes across your organization
• Adoption of industry best practices

Both Spark packages give you access to our support resources, user community, and web-based training for your field service workforce.

Spark Core

Tailored for customers of our ServiceMax end-to-end field service platform, the scope of this package unlocks central functionality so you can:

• Manage your installed base and parts
• Assign tickets and work orders, and
• Manage, track, and enforce entitlements
• Outsource work to third-party resources
• Empower your technicians with a consumer-grade app and real-time communication
• Implement preventive maintenance plans
• Utilize work and safety checklists
• Leverage over 90 prebuilt dashboards and reports to track service performance metrics

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Spark 360

With this package, customers of Asset 360 can optimize their investment and achieve their service goals quickly by taking advantage of a defined package designed to go live quickly.

• Use Asset Hierarchy^* and Asset Timeline to manage your installed base
• Location management^*
• Asset uptime and downtime capabilities^*
• Automated maintenance work from asset or contract^*
• Work order assignment management^*
• Manage, track and enforce warranty and service contract entitlements against your installed base
• Effectively create and apply new maintenance plans and service contracts with a templatized approach
• Utilize end-to-end business process flows using Asset 360’s best-practice approach
• Leverage prebuilt dashboards, reports, and preconfigured service metrics such as Asset Downtime^* and Asset Uptime^*

*Exclusive to Spark 360

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