Helping you succeed is our only objective.
To say that we are passionate about customer delight is an understatement. Your long-term success is literally our success. Our mission is to help you get the maximum value out of your ServiceMax investment - every time you use our application.
ServiceMax support is highly effective, quick and personal. Our global team of field service and cloud computing professionals love what they do and can answer your product questions to resolve issues fast and efficiently. When you call us at ServiceMax Support, you will reach highly engaging people, who will provide top-notch support.
ServiceMax Support Offerings
Every customer is unique; so are their support requirements. To accommodate your unique business needs and ensure long-term success, we offer support options that encompass all aspects of your ServiceMax implementation – ServiceMax Standard & ServiceMax Premier.
FieldFX Standard Support is the default level of support provided with a FieldFX service subscription and is available 8:30am to 5:00pm US Central Time. Standard Support includes: Access to FieldFX product documentation and release notes and online issue submission via the Support website.
We're here for you – Anytime, Anywhere
We know support issues can happen at any time of day, so we extend our support offerings with an anytime, anywhere knowledge base. To access it, join the ServiceMax Community and get answers, fast.
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If you are a current user of ServiceMax Zinc looking for help articles specific to Zinc functionalities and capabilities, you can access our help portal dedicated to Zinc features and support.
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