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How does complete Installed Base visibility affect your business?

+11%
Customer Satisfaction
+9%
Machine Uptime

A visible, connected installed base has the power to fundamentally change the way you deliver products and services. Outages and downtime are minimized, calls to the service desk to log a “case” become obsolete, and most importantly, your customer stays delighted. In fact, the average ServiceMax customer increases customer satisfaction by 11%* and increases machine uptime by 9%*.

*Average ServiceMax customer results, based on a survey conducted in 2018.

Solutions to Improve Technician Efficiency

ServiceMax InstalledBase App

See how ServiceMax Installed Base Management improves technician productivity

ServiceMax Installed Base Management, also known as Asset Database Management, delivers real-time visibility into equipment service history, location, and performance. Available on the mobile device of your choice, it empowers technicians to work more efficiently and update equipment service records on the go.

Installed Base Management

On-the-go database management for your technician

Asset-intensive businesses succeed by maximizing the lifetime value of the equipment they operate, sell, and service. But it’s a challenge for technicians to keep track of equipment history, location, and components when they are out on jobs.

You need a powerful, fast, and easy way to gain visibility into as-maintained equipment and one source of truth for the entire organization. ServiceMax Installed Base helps you instantly know what is actually on site and automatically provides you with the knowledge base you need for your appointment, even when there is no internet connectivity. As a result, your service delivery improves, resolution times shrink, and new revenue opportunities multiply.

Considering connecting products to the Internet of Things (IoT)? Then installed base information becomes even more critical. The Installed Base provides the “home” and context for the data and diagnostics that will be generated by the product itself.

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Learn how ServiceMax can help you improve asset uptime and optimize resource productivity.

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