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How does complete Installed Base visibility affect your business?

Customer Satisfaction
Machine Uptime

A visible, connected installed base has the power to fundamentally change the way you deliver products and services. Outages and downtime are minimized, calls to the service desk to log a “case” become obsolete, and most importantly, your customer stays delighted. In fact, the average ServiceMax customer increases customer satisfaction by 11%* and increases machine uptime by 9%*.

*Average ServiceMax customer results, based on a survey conducted in 2018.

Solutions to Improve Customer Experience

ServiceMax InstalledBase App

See how ServiceMax Installed Base Management improves customer experience

ServiceMax Installed Base Management features an enterprise-grade mobile application that is a valuable addition to ServiceMax Work Order Management. See how the Installed Base App helps engineers maintain up-to-date asset information, allows asset-heavy service businesses to gain visibility, and ensures customers receive extraordinary service.

ServiceMax Installed Base App

Enterprise-scale mobile app for fast and easy database management

Asset-heavy businesses thrive by maximizing the lifetime value of the products they sell and service. But it is challenging to keep track of thousands of installed base products once they leave your manufacturing facility and their as-maintained status changes.

You need a powerful, fast, and easy way to gain visibility into as-maintained customers’ equipment and one source of truth for the entire organization. ServiceMax Installed Base App helps you instantly know what is actually on site and automatically provides you with the knowledge base you need for your appointment, even when there is no internet connectivity. As a result, your service delivery improves, resolution times shrink, and new revenue opportunities multiply.

Considering connecting products to the Internet of Things (IoT)? Then installed base information becomes even more critical. The Installed Base App provides the “home” and context for the data and diagnostics that will be generated by the product itself.

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