Asset 360 for Salesforce

Assets

Service of assets starts with knowing your install base

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Maximize Uptime and Differentiate with Service

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ServiceMax & Salesforce teamed up to deliver the most complete field service offering for both resource-centric and asset-centric needs. Asset 360 drives operational efficiency, asset uptime, and customer satisfaction with a 360-degree view of assets on the world’s #1 CRM platform. With better insight and tools, service leaders can shift to outcome-based strategies to propel their businesses forward.

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ServiceMax Asset 360 for Salesforce

Maximize Asset Performance & Differentiate with Service

Solutions to Maximize Uptime

See how ServiceMax Asset 360 for Salesforce Field Service improves equipment uptime

Equipment across all industries is becoming more complex while customer expectations of service are on the rise. It is more important than ever for service providers to know their installed base in the field. This information helps service teams deliver effective service, implement proactive service plans, and move to outcome-as-a-service offerings.

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Asset Data at Your Fingertips

Asset data including service history of as-maintained equipment and hierarchy of its subcomponents can help service agents and technicians resolve service calls quickly and efficiently. On the support side, Assets are linked to cases, work orders, maintenance plans, warranties and service contracts so technicians can review asset’s service history for the duration of the asset life cycle.

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Product Service Campaigns

Handle Recalls and Change Orders with Maximum Efficiency

For manufacturers worldwide, product recalls and change orders are a fact of life and an expensive one at that. Without a powerful field change order solution as part of your field service software, your service team will be left with a lot of time-consuming legwork. With ServiceMax Asset 360, just by following three prescribed steps, you can define remedial actions, quickly identify affected assets in your installed base, and automatically generate the desired delivery output such as work orders, return orders or cases. Using Salesforce native objects, Asset 360’s capabilities for managing product service campaigns in asset-centric scenarios enable you to efficiently deal with unexpected incidents such as recalls, equipment modifications, upgrades, and technical bulletins. This functionality significantly reduces change order-related costs and allows for complete traceability of your undertaken measures for compliance.

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