Assets
To deliver reliable uptime and ensure customers get the most out of their assets, service leaders and their teams need a 360-degree view of assets.
With Asset 360, all parts of the service organization including call center agents, remote experts, contract administrators, quality managers, and field technicians can access critical information about an asset’s entitlement, maintenance history, contract coverage, serial number and subcomponent attributes, location, and bill of materials.
Drawing on Salesforce native data objects, Asset 360 features such as Asset Timeline, Asset Hierarchy, Asset Service Coverage and Product Service Campaigns enable all stakeholders to leverage asset data for their purposes. Whether it is to get a holistic view of all past and future activities for an asset, quickly find an asset at a customer location, or manage field change orders and recalls, Asset 360 has you covered.
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