The Telecom industry is at an unprecedented crossroads. Carriers are constantly challenged to rationalize networks and offer improved and expanded services to end customers—through the use of small cells, network densification, and spectrum efficiency improvements. To thrive in this challenging environment, telecom players need to ensure high reliability of mission-critical network equipment, optimize service operations, and exceed customer expectations. ServiceMax delivers an end-to-end field service management platform to address all aspects of field service operations, so that telecom carriers and service providers can ensure high levels of equipment availability, service efficiency, and customer experience.
High-Tech companies run on ServiceMax because we deliver gains in
Efficiency
Deliver higher first time fix rates by scheduling the best technician with the right equipment.
Revenue
Increase field service revenue with real-time contract and parts information
Visibility
Improve customer experience with 360 degree customer, history and equipment visibility
Proactive
Exceed customer expectations through proactive service with IoT
Tools
Provide mobile tools that help technicians exceed customer expectations