Boost Equipment Uptime & Increase Business Revenue

The Telecom industry is at an unprecedented crossroads. Carriers are constantly challenged to rationalize networks and offer improved and expanded services to end customers—through the use of small cells, network densification, and spectrum efficiency improvements. To thrive in this challenging environment, telecom players need to ensure high reliability of mission-critical network equipment, optimize service operations, and exceed customer expectations. ServiceMax delivers an end-to-end field service management platform to address all aspects of field service operations, so that telecom carriers and service providers can ensure high levels of equipment availability, service efficiency, and customer experience.

High-Tech companies run on ServiceMax because we deliver gains in


Deliver higher first time fix rates by scheduling the best technician with the right equipment.


Increase field service revenue with real-time contract and parts information


Improve customer experience with 360 degree customer, history and equipment visibility


Exceed customer expectations through proactive service with IoT


Provide mobile tools that help technicians exceed customer expectations

Industry Expertise

  • Wireless & Wired Telecommunications
  • Satellite Telecommunications
  • Service Providers
DISH Enlists Zinc to Optimize the Customer Experience

Leading Telecom Companies Rely on ServiceMax

DEF Network
Wireless Werks