ServiceMax from GE Digital

Work Order Management Software

Your secret weapon for perfecting field service

Work Orders

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How does Work Order Management Software from ServiceMax improve your service delivery results?

+18%Technician Productivity
+11%Customer Satisfaction

With ServiceMax Work Order Management Software you can be confident that your field team utilization is the highest it can be and manage, monitor and even automate service requests to ensure that they are resolved within commitments. Not only to meet the business outcomes your customers demand and speed cash flow, but you also delight them to drive new revenue opportunities.
*Average ServiceMax customer results, based on a survey conducted in September 2016.

Streamline Delivery of Every Type of Service

Streamline Delivery of Every Type of Service

See how ServiceMax Work Order Management Software can increase your productivity

Lost carbon copies, illegible handwriting and unclear expectations of the service to be performed can cause huge headaches for you and your customers. Ensure that you fulfill Service Level Agreement (SLA) commitments and keep your customers loyal and delighted. ServiceMax enables you to manage field service teams, their territories, and the corresponding field activities for all service models; product break/fix, systems repair, infrastructure and preventive maintenance.

Connected Field Service

Elevate to proactive service for greater productivity and better products
Your flagship product just sent an alert from the customer’s location, it’s failing, downtime is imminent, but you don't worry. You have all the information you need to diagnose the issue, automate a detailed work order, send an engineer and fix the problem before it ever becomes one. Sound too good to be true?

Well, the future of field service is here. Together with PTC Thingworx, ServiceMax delivers the first ever connected field service product.

Interact real-time with connected products to perform remote service

Embedded mash-ups of machine data for remote monitoring

Avoid downtime and eliminate need for on-site service calls with remote access, file transfers and software management

Automatically trigger work orders based on connected product alerts

Easily interact and managed connected products in the field with ServiceMax [ProductIQ]

Identify and diagnose product issues remotely to eliminate unnecessary service calls and improve first time fix rate

Provide contextual repair procedures for each connected device and the problem encountered

Complete remote documentation, including interactive 3D models

Customer Self-Service Communities

Connect with customers and provide self-service options
Web technology has increased the expectations of customers. Customers want to log issues and view their work order information online. ServiceMax Customer Communities provide all the visibility you and your customers need. The combination of customer choice and self-service is the perfect recipe for customer loyalty and business profitability. ServiceMax Customer Communities keep the costs of delivering service low with self-service that keeps customers satisfied.

Deliver options for customer self-service; get service quotes, request service, check entitlements, see service history and more

Let customers select service options and maintenance schedules based on their availability

Provide customers a view of installed products and any solutions and workarounds for emergencies

Keep the look and feel of your website with content management (CMS) ready community pages that are easily designed or completely programmable

Interface via Chatter; a secure social network to connect you, your employees and your customers

Create multiple customer communities with the benefit of self registration for customer access

Salesforce CRM Integration

A Native Cloud App for a seamless sales to support to service experience
Field service is inherently mobile, social and time sensitive. The field service industry needs modern technologies that complement these attributes and this is where ServiceMax comes in. Built on the Salesforce App Cloud platform, ServiceMax delivers secure access to your information 24/7/365 on any device, from anywhere.

Your technicians are always connected, gathering customer intelligence and leveraging tribal knowledge and recording service details, so why shouldn’t your sales team benefit from real-time service information? From initial support case to work order creation, lead generation and final work order resolution, ServiceMax as a fully native Salesforce application keeps your sales and service teams connected so every customer’s experience is exceptional.

ServiceMax Customer Video - Elekta

Customer Story: Elekta (Extended Version)


Learn how ServiceMax Field Service can help you, perfect field service, grow revenue and delight your customers.