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How does Work Order Management Software from ServiceMax improve your service delivery results?

+19%
Technician Productivity
+11%
Customer Satisfaction

With ServiceMax Work Order Management Software you can be confident that your field team utilization is the highest it can be and manage, monitor and even automate service requests to ensure that they are resolved within commitments. Not only to meet the business outcomes your customers demand and speed cash flow, but you also delight them to drive new revenue opportunities.

*Average ServiceMax customer results, based on a survey conducted in 2018.

Streamline Delivery of Every Type of Service

Streamline Delivery of Every Type of Service

See how ServiceMax Work Order Software can increase your productivity

Lost carbon copies, illegible handwriting and unclear expectations of the service to be performed can cause huge headaches for you and your customers. Ensure that you fulfill Service Level Agreement (SLA) commitments and keep your customers loyal and delighted. ServiceMax enables you to manage service teams, their territories, and the corresponding activities for all service models; product break/fix, preventive maintenance, plant outage, plant shutdown and turnaround.

Connected Field Service

Transform to proactive field service to maximize equipment uptime and customer satisfaction

Your flagship product just sent an alert from the customer’s location, it’s failing, downtime is imminent, but you don't worry. You have all the information you need to diagnose the issue, automate a detailed work order, send an engineer and fix the problem before it ever becomes one. Sound too good to be true?

ServiceMax delivers IoT-connected field service software to enable remote diagnostics, efficient service, and accurate failure predictions. ServiceMax works with an IoT platform of your choice to deliver Connected Field Service.

Customer Self-Service Communities

Connect with customers and provide self-service options

Web technology has increased the expectations of customers. Customers want to log issues and view their work order information online. ServiceMax Customer Communities provide all the visibility you and your customers need. The combination of customer choice and self-service is the perfect recipe for customer loyalty and business profitability. ServiceMax Customer Communities keep the costs of delivering service low with self-service that keeps customers satisfied.

Salesforce CRM Integration

A Native Cloud App for a seamless sales to support to service experience

Field service is inherently mobile, social and time sensitive. The field service industry needs modern technologies that complement these attributes and this is where ServiceMax comes in. Built on the Salesforce App Cloud platform, ServiceMax delivers secure access to your information 24/7/365 on any device, from anywhere.

Your technicians are always connected, gathering customer intelligence and leveraging tribal knowledge and recording service details, so why shouldn’t your sales team benefit from real-time service information? From initial support case to work order creation, lead generation and final work order resolution, ServiceMax as a fully native Salesforce application keeps your sales and service teams connected so every customer’s experience is exceptional.

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Learn how ServiceMax can help you improve asset uptime and optimize resource productivity.

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