Schedule and Deploy

Proven field service KPIs for measuring your success

Set Your Service Business on a Profitable Growth Trajectory

Create New Revenue Streams with Profitable Service Offerings

Today, few industrial equipment manufacturers fully exploit the potential offered by the aftermarket. [+] Today, few industrial equipment manufacturers fully exploit the potential offered by the aftermarket. But not attaching services to equipment sales means leaving money on the table. To create new, profitable service offerings, you need to know the status, location, and usage of your equipment. Data that only the ServiceMax platform with its asset 360 approach can provide. ServiceMax helps you harness data at every step of the service delivery chain and gives you full visibility into your installed base. [-]

When Less is More - Don’t Overservice Your Equipment

Your customers can’t afford unplanned downtime – that is why they hold you to strict service level agreements. [+] Your customers can’t afford unplanned downtime – that is why they hold you to strict service level agreements. However, overdelivering service is not the answer. ServiceMax equips you with all the asset data you need to compare asset performance and profitability across product lines, regions, and customers. Linked to the installed base, ServiceMax Entitlements enable you to offer your customers preventive maintenance plans that guarantee maximum uptime for them and sustainable revenue for you. [-]

Foster Long-Term, Profitable Customer Relationships

When completing work orders, technicians are in the ideal position to engage more with the customer and offer additional services. [+] When completing work orders, technicians are in the ideal position to engage more with the customer and offer additional services. For example, for assets that are currently not under service contract. To do that they need full visibility into the installed base at job site and nearby locations. The ServiceMax Go app makes it easy to gather and share intel about new leads with colleagues in Sales & Marketing. A great experience for your customer, and a new business opportunity for you. [-]

Cut Field Service Cost & Free Up Resources to Scale Your Business

Standardize & Automate Your Service Processes

The quest for more revenue and market share drives manufacturers to optimize their service delivery. [+] The quest for more revenue and market share drives manufacturers to optimize their service delivery. Using ServiceMax as the backbone for your field service operation enables you to simplify and align all service-related processes. This will minimize your administrative burden, accelerate cash flow and allow you to crack down on inefficiencies.

What’s more, you can govern your field technicians’ behavior by implementing standard operating procedures through ServiceMax’s workflow and checklist functionality. [-]

Make Your Technicians, Dispatchers & Back-Office Staff More Productive

ServiceMax puts the right tools into the hands of everybody in your service organization to operate at maximum productivity. [+] ServiceMax puts the right tools into the hands of everybody in your service organization to operate at maximum productivity. From work order creation and assignment through job execution and debrief, ServiceMax’s field service software provides everything you need to increase the productivity of your service personnel: A modern scheduling environment that your dispatchers will love, a consumer-style app that supports your technicians in the field, and a robust, feature-rich platform with configurable workflows to help manage your entire service operation. [-]

No More Write-Offs for Parts & Contract Leakage

Keeping a tight rein on costs is imperative for service organizations worldwide and improving your processes is a great starting point. [+] Keeping a tight rein on costs is imperative for service organizations worldwide and improving your processes is a great starting point. Lacking visibility into parts and contracts can cause you to lose a great deal of money and cut directly into your profits. With ServiceMax Entitlements and Parts Management, you get full visibility into contracts and parts inventory, so you no longer give away parts and services for free. [-]

Desktop Tablet images

The ServiceMax platform provides the right tools for every field service task

The Latest for Industrial Equipment Manufacturers

EBOOK
Going Digital to Succeed Now & in the Future

180129

  • Life Science & Medical Equipment

Start Your Digital Strategy by Prioritizing Full Equipment Visibility, Streamlined Processes And Workforce Productivity.

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CUSTOMER SUCCESS STORY
3D Systems

3D Systems Increases Uptime, Drives Improved Service Profitability with ServiceMax & Aquant

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DATASHEET
Field Service Management for Industrial Equipment Manufacturers

180129

  • Life Science & Medical Equipment

Dominate your market with an outstanding customer experience while improving uptime, growth and efficiencies

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Make Every Customer Interaction Count

Empower Your Field Technicians in the Field

Your technicians are the conduit for your brand and need to be optimally prepared for every job. With ServiceMax Go, our... [+] Your technicians are the conduit for your brand and need to be optimally prepared for every job. With ServiceMax Go, our powerful consumer-style app, your field technicians have all the latest information at their fingertips to exceed the customer’s expectations. [-]

Delight Your Customers with Easy Closing & Billing Processes

Regardless of how great the work was that your technician delivered, your customers will not be happy if the debrief and accurate billing takes a lot of effort. [+] Regardless of how great the work was that your technician delivered, your customers will not be happy if the debrief and accurate billing takes a lot of effort. By automating processes with ServiceMax, you can reduce the administrative burden for you and your customers. You will reap the benefits in the form of higher customer satisfaction and shorter DSO (Days Sales Outstanding). [-]

Capture Customer Feedback Continuously & Consistently

When you only hear from customers when they complain, you are missing an opportunity. [+] When you only hear from customers when they complain, you are missing an opportunity. ServiceMax enables you to capture customer feedback through NPS surveys in an automated manner by using configurable workflows that can be triggered every time a work order is completed. So that you always know the temperature of your customers. [-]

Cash In on the Benefits of Customer Self Service

Today, your customers look at consumer applications to benchmark their experiences. [+] Today, your customers look at consumer applications to benchmark their experiences. They want to be empowered to log issues, track the progress of service events, view equipment information and have access to their service contracts. In short, customers want better control of their service interactions. ServiceMax Customer Community adds self-service capabilities to ServiceMax and allows you to provide customers with as much visibility and control of service-related matters as you want. [-]

Zinc Overview Admin Integration

ServiceMax Customer Community for customer self service

ServiceMax Expertise in Industrial Equipment Manufacturing

  • Industrial Printing
  • Packaging & Processing
  • Pumps & Compressors
  • Scales & Measurement
  • Food & Beverage
  • Metal Working
  • Material Handling & Heavy Equipment
  • Mining
  • Security
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"ServiceMax is our backbone to fully digitalize our Field Service capabilities. The business transformation would not have happened if we did not have ServiceMax to enable it."

Jean-Pierre Samilo

Vice President of Digital Field Services

"ServiceMax has allowed us to bring all subsidiaries onto a common platform and increase communication between those subsidiaries. It has helped Domino to create a Global Service Management Community that are measured against common metrics and are able to help each other to increase performance."

Daniel Hicks

Global Service Project Manager

"Moving towards a new field service platform was really key for our business and was driven by our CEO. He recognized that field service created a lot of loyalty with our customers. Investing in a new service management system was a fairly easy decision because we realized we needed to get to this new level of customer experience and that would drive this increase in loyalty."

Darrell Smithson

VP Global Services

Customer Case Studies

Case Study
METSO
Case Study
MAREL
Case Study
NILFISK
Case Study
3D Systems
Case Study
Pitney Bowes
Case Study
Domino
Case Study
SPP Pumps

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