Pitney Bowes is a global technology company that creates innovative products and solutions for over 1.5 million clients in the world of commerce. Though they are most known for postage meters and other mailing equipment and services, they have expanded into global e-commerce, software, and other technologies. Overall, they partner with clients to support industries including customer information management, location intelligence, customer engagement, shipping and mailing, and global ecommerce. Pitney Bowes has around 600 technicians across the US, Canada, UK & ROI, Germany, Denmark, Norway, Sweden, Finland, New Zealand, with plans to include Japan, Italy, India, and Australia. PB believes it’s vital to have an empowered, educated, excellent field service technician on-site with their customers. Field service is a critical organization for Pitney Bowes. It is instrumental in client retention. In many cases, the field service person is the only face of the organization, the only one who is on-site with the customer. It is up to that team to make sure they are cementing existing relationships and growing the business. The importance of field service is what led Pitney Bowes to ServiceMax in 2011.