ServiceMax from GE Digital


Into the Diamond Mine

A Field Service Transformation Handbook for Executives

Featuring Author:
Patrice Eberline
ServiceMax from GE Digital


Ready to learn more? We've got plenty of resources to help you dig in deeper.

Case Study

Global Mining Leader


A global leader in mining equipment manufacturing and services embarked on the road to digital transformation.

White Paper

Enterprise Architecture Brief: Servicemax Organization and Integration Strategy


Selecting an organization strategy is cornerstone to building your long-term ServiceMax enterprise architecture. It is one of the most foundational and architecturally significant choices that must be made – this decision will impact all future ServiceMax initiatives and designs.


ServiceMax Scheduling & Dispatch


Gain maximum resource efficiency for any service demand . In field service, getting the right technician or field engineer to the right job at the right time with the right parts and information is critical. You want to respond immediately and offer the best customer schedule, but you also need to ensure that your field service teams – either your employees or your partners’ —are utilized efficiently; minimizing long drive times and white space in their schedules. And of course, just any technician won’t do. To schedule and dispatch the right technician, you need to quickly understand and balance availability, eligibility, service level agreements and skill inventories. Planned requests for maintenance, as well as unplanned requests coming from your customers and directly from IoT-enabled devices, or self-dispatching need to be worked into engineers’ schedules.


How Sony Transformed Professional Services Across Europe


How Sony Transformed Professional Services Across Europe Sony Professional Services Europe - the non- consumer part of Sony.


Addressing Your Service Needs with Flexible Business Flow Engine


Learn how ServiceMax Service Flow Manager provides a powerful, future proof way to either deliver new or tailor existing business workflows, when you want them, on the device that you choose, whether or not you have a data connection.


Field Service Magazine, Issue 5


The latest issue of Field Service Magazine featuring customer stories from Domino and Topcon Japan.

ServiceMax Customer Video - Chair-A-Medics

Customer Story: Chair-A-Medics


Chair-A-Medics provides quality cleaning, preventative maintenance, mechanical and upholstery repairs for medical chair recliners in hospitals and clinics. The company currently has over 1,000 customers, and is looking to grow exponentially over the next year with the help of ServiceMax.