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Case Study
GE Healthcare Global Services Puts Customers First With Cloud-Based Field Service Platform

201116

  • Life Science & Medical Equipment
  • Global

Technicians for GE Healthcare Global Services are not direct patient care medical professionals, but they play an essential role in the overall quality of care that medical facilities provide to patients. These skilled troubleshooters diagnose and treat problems on medical equipment that help keep patients healthy. Their role in maintaining and servicing these devices has almost as much impact on quality of care as the attending physician’s. The ability to service equipment efficiently and effectively is a key reason the company implemented ServiceMax for cloud-based field service management.

Case Study
LiftOne Transforms Technician Productivity & Harnesses Data to Drive Results with ServiceMax

200903

  • Building & Construction
  • NAM

Since 1926, LiftOne, a CTE Company (formerly Carolina Tractor & Equipment Co.), has been a material handling and warehouse solutions supplier of choice throughout the Southeast. With 18 full-service dealerships, LiftOne is a premier provider of material handling equipment such as forklifts, aerial lifts, industrial vehicles, and railcar movers from top brands. LiftOne’s custom rentals, parts, service, warehouse design, and engineered warehouse solutions allows customers in industries like automotive manufacturing, lumber, steel, food distribution and more have the lowest total owning and operating costs.

Case Study
Innovation, Customer-Focus, & ServiceMax: The 3 Keys to Arbon Equipment’s Service Business Success

200709

  • Building & Construction
  • NAM

Arbon Equipment Corporation, a Rite-Hite® company, is part of the Rite-Hite global distribution network of exclusive representatives. As a material handling equipment manufacturer and service provider, Arbon helps customers become safer and more efficient at their docks and in their warehouses. With a desire to grow further, continuously innovate for customers, and become more proactive, the Arbon team set out on a digital transformation journey with ServiceMax. Today, Arbon relies on ServiceMax’s industry leading asset-centric field service management platform. The Arbon service business leverages ServiceMax to gain visibility into the service business, improve first-time fix rates and technician efficiency, and innovate for customers like never before.

White Paper
Equipment Dealers

200825

  • Building & Construction
  • Machinery

Heavy equipment, material handling, and lift truck dealers have been instrumental in ensuring the continued operation of the international supply chain—they are essential in keeping the world running. As national economies closed, various segments of the industry were recognized as “Essential Services.” It quickly became apparent just how important this particular market segment is.

White Paper
Knowledge = Field Service Profits

200417

Leverage knowledge management tools to outperform your peers. Knowledge management is one of the hottest topics among field service executives. Like never before, field service organizations are being recognized as a source of valuable recurring revenues and profits. At the same time, field service managers are being buffeted by the winds of change—demographic and technological—that are driving renewed interest in knowledge management strategies.

White Paper
From Grease to Code: What Drives Digital Service Transformation (And What Lies Ahead)

191024

Download the Forrester Executive Summary and our Whitepaper to discover how: The digitalization of industrial services requires new skills and how the marketplace (or new mixed labour models) will shape the future of talent sourcing; the focus on digital transformation has placed companies’ attention on harnessing equipment data for insights, exploring new business models, and implementing digital technologies; companies aim to better understand the lifetime of their equipment, how to improve it and how to impact customer satisfaction and business revenue.

Datasheet
ServiceMax Partner XCELLENCE Program Enablement Journey

201030

ServiceMax Systems Integrators and Consulting Partners enable our clients to digitally transform their business to deliver an unparalleled solution that drives operational efficiency with 360-degree view of assets. To improve the quality of services provided and create long lasting relationship with our partners, ServiceMax partner enablement and success journey is focused on building capacity and competency with Asset 360.

Datasheet
Zinc - Intelligent Remote Service

201029

We know efficient service resolution is a key success indicator for both you and your customers. To power efficient service resolution, your technicians need to be connected with the people and information that can help them solve issues quickly. This includes having a way to receive the right knowledge at the right time, right away. Zinc’s Remote Service capabilities provide the intelligence needed for headquarters to effectively support field technicians.

Datasheet
ServiceMax Remote Support, powered by Scope AR

201029

Remote service support has become an important capability for field service organizations. Drivers include new health and safety requirements, the complexity of equipment and a growing skills gap in the workforce. Leveraging text, chat, voice, and visuals to deliver contextual knowledge— at the right time, and in the right format—has the potential to profoundly improve productivity, safety, and asset uptime, as well as both customer and employee experience.

Infographic
The IoT: Top 10 Numbers to Know

200727

The Internet of Things—the connectivity of devices—has the potential to transform many industries, including field service. But it can be hard to cut through the hype; since the IoT is all about using data, why not use numbers? Here are 10 numbers to stimulate your thinking about IoT today and tomorrow.

Infographic
The Rise of Asset & Service Data Gravity in Oil & Gas

180720

71% of IT and field service leaders in Oil & Gas believe that a move to more servitized or outcome-based business models will significantly enhance the way their industry operates.

Infographic
Why Asset & Service Data Makes You Smarter

180709

Connected asset and service data holds insights far beyond the service department, providing a better business lens for almost every other line of business.

Webinar
Listen To Your Assets - How your installed equipment assets will become your most important services consultant

201204

The adoption of the internet of things (IoT) and the corresponding increased availability of real time asset data are enabling a transformation in the Field Services equipment and asset maintenance arena. Companies that are leveraging the ability to connect to, and pull performance data from their assets - “listening” to their assets - are finding a road map to increased confidence in their asset’s performance, a much better insight into their asset’s maintenance needs, and an understanding of how to leverage those things into more comprehensive, integrated, and valuable customer solutions. In this session we will look at the ways the organizations are learning from their install base and growing their business.

Webinar
Digital Transformation Featuring Kodak Alaris

201123

View this webinar to learn how ServiceMax customer Kodak Alaris was able to improve their customer satisfaction, service productivity, and utilization by consolidating and digitizing their workflow.

Webinar
Building a Resilient Service Experience with Asset 360

201120

Companies across all industries are having to reimagine how they operate. Requirements for equipment performance have intensified, while customer expectations continue to rise. To succeed and remain competitive, organizations must advance beyond the standard break-fix model to ensure uptime for important assets in a safe and compliant manner. Service teams must prioritize efficient asset performance, as well as the customer experience they provide. Listen to Mark Cattini, Salesforce, Stacey Epstein, ServiceMax, and Kate Leggett, Forrester.

Publication
Augmented Reality & The Future of Field Service

201218

Augmented reality (AR) technology blends the real and digital worlds by overlaying digital information or objects within a person’s current view, enhancing the viewer’s experience. The most familiar examples of AR are consumer-based, such as Nintendo’s Pokemon Go and Google Translate. However, the field of "industrial AR"—using the technology to solve industry problems in manufacturing and service—is growing steadily in part due to technology gains and greater understanding of the potential benefits.

Publication
Frost & Sullivan Awards ServiceMax the 2020 Market Leadership Award for Mobile Field Service Management

201201

In another testament to our leadership in Field Service Management, ServiceMax has received Frost & Sullivan’s 2020 Market Leadership Award for North American Mobile Field Service Management. We invite you to access and read the full write-up that accompanies the award.

Publication
Artificial Intelligence, Machine Learning, & the Future of Field Service

201116

AI & ML Defined: Artificial Intelligence (AI) is generally defined as the application of advanced analysis and logic-based techniques to interpret events, support and automate decisions, and take actions. These techniques include Machine Learning (ML), which relies on sets of rules or algorithms to continuously learn from data. We increasingly encounter AI and ML as consumers, whether by interacting with virtual assistants, scrolling social media feeds, or streaming video content. But AI’s potential for business is wide-ranging—especially for field service.

Video
ServiceMax Live: 2021 Trends for Field Service

210115

Liz Carter, Kieran Notter and Daniel Brabec cover trends we saw in 2020 and what we predict to see more of (and less of) in 2021.

Video
ServiceMax Live: Frost & Sullivan Market Leadership Award

201202

In another testament to our leadership in Field Service Management, ServiceMax has received Frost & Sullivan’s 2020 Market Leadership Award for North American Mobile Field Service Management.

Asset 360: Now Generally Available
Video
Asset 360: Now Generally Available

201118

Thank you to all the ServiceMaxers and to the Salesforce Ohana for your work on the world’s most complete field service solution.

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