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Case Study
Alcon

210915

  • Life Science & Medical Equipment
  • Global

Alcon develops and manufactures innovative medicines and devices to serve the full lifecycle of eye care needs. As the team looked to transform their service business into a profit center, they sought out a single, asset-centric field service management platform that would allow them to meet compliance regulations, standardize, automate, and equip engineers with the tools needed to deliver the highest level of service possible.

Case Study
MMI

210915

  • Life Science & Medical Equipment
  • EMEA

MMI is home to the first teleoperated robotic platform for suturing in open surgery with wristed microinstruments. The Symani Surgical System offers motion scaling and tremor elimination and aims to facilitate existing procedures as well as enable new ones in the domain of microsurgery, from post-oncological and trauma reconstructions to ophthalmology, organ transplantation and pediatric surgery. As MMI looked to launch this new technology to the market, they knew they needed a sustainable and scalable solution for the field service organization. As with many medical device companies, being able to ensure maximum system up-time and provide customers with outstanding technical support was critical to their mission and success.

Case Study
Lowry Solutions

210910

  • Information Technology & Business Services

Lowry Solutions specializes in full lifecycle traceability of customer assets, which requires sophisticated IoT platforms to power the services they provide. Lowry's previously siloed systems left them with incomplete and disparate data. As the business grew and evolved, and they diversified their products and services, Lowry knew they had to streamline and consolidate their IT systems and internal processes. At the same time, they were looking to generate additional revenue through service contracts by improving entitlement visibility while increasing customer satisfaction and operational efficiency. Lowry Solutions chose a comprehensive field service solution, delivered by Bolt Data, using Salesforce Field Service and ServiceMax Asset 360 to address the above challenges, and ultimately improve customer satisfaction.

White Paper
Do I Build or Do I Buy?

210528

Organizations relying on Salesforce Service Cloud and Salesforce Field Service are well on their way to digital transformation. As they recognize the growing need for asset-centric functionality such as Depot Repair, Return Shipments, Automation, Entitlements, Warranties and Service Contracts, service organizations are evaluating their options.

White Paper
The Costs, Causes & Consequences of Unplanned Downtime

210422

The management of assets is an ongoing and never-ending struggle for organizations. There are so many different facets and features to successfully maintaining an asset estate that organizations can never take their eye off the ball. One slip-up can cause a potentially catastrophic disaster, or at the very least, an episode of unplanned downtime costing vast sums of money and negative brand implications. For these very reasons, it is an absolute necessity for organizations to prevent unplanned downtime.

White Paper
The Rise of "Asset and Service Data Gravity"

210310

Asset and Service Data is one of the most critical and valuable data sets collected, aggregated and analyzed in an organization. It is also one of the most neglected and untapped sources of actionable insights, that has the potential to connect and benefit every function in the organization and help you stay miles ahead of the competition. Effective transition to this advanced business model will be intrinsically linked to the ability to successfully collect and use this data.

Datasheet
Spark Core

211206

This Spark Professional Services package provides you with key functionality of the ServiceMax Core platform and is designed for fast implementation and rapid time to value. The functional scope is ideal for companies that are outgrowing manual processes and want to move to the next level of field service execution. By providing you with guard rails of prescribed processes, Spark helps you implement ServiceMax Core efficiently.

Datasheet
Spark 360

211206

ServiceMax Spark gives you what you need to quickly transform your service operations and reap the benefits of increased service profitability, asset visibility, and agility. With Spark 360, you will have access to all the project leadership, expertise, and services you need to successfully go live with ServiceMax Asset 360—quickly, cost-effectively, and risk-free.

Datasheet
ServiceMax Asset 360 Connect from MuleSoft

210609

Efficient field service execution increasingly depends on leveraging data across the enterprise. Typically, this data is siloed within separate systems, resulting in challenging integration projects. ServiceMax and MuleSoft have partnered to help ServiceMax easily and quickly connect this siloed data with ServiceMax Asset 360, the leading field service management solution for asset-centric companies.

Infographic
Total Cost of Building Business Applications: How to Create a Comprehensive ROI Calculation

210730

When considering to Build vs. Buy, you must consider all implications, especially those hiding beneath the surface. We created a model to help identify and uncover how far the iceberg extends under the waterline, in other words—make the hidden cost elements visible.

Infographic
The IoT: Top 10 Numbers to Know

200727

The Internet of Things—the connectivity of devices—has the potential to transform many industries, including field service. But it can be hard to cut through the hype; since the IoT is all about using data, why not use numbers? Here are 10 numbers to stimulate your thinking about IoT today and tomorrow.

Infographic
Why Asset & Service Data Makes You Smarter

180709

Connected asset and service data holds insights far beyond the service department, providing a better business lens for almost every other line of business.

Webinar
ServiceMax Live - Lowry Solutions

211213

  • Information Technology & Business Services
  • Revenue / Profitability
  • Productivity / Efficiency / Operation Excellence
  • Service Transformation

Learn how Lowry Solutions partnered with Salesforce, ServiceMax and Bolt Data to extend their field service offerings, empower their sales team, arm their marketing team with key service asset data, as they increase revenue, reduce costs, and remove silos.

Webinar
Drive Operating Performance and Manage Compliance with Salesforce and ServiceMax Asset 360

211203

  • Productivity / Efficiency / Operation Excellence

Medical Device Manufacturers require an end-to-end customer execution solution on a unified platform to ensure quality patient experiences.

Webinar
Using a 360 Asset View to Drive the Circular Economy

211122

  • Thought Leadership
  • Service Transformation

There is a huge opportunity for companies to move towards circular and more sustainable business model approach, but at the same time, there are many challenges that can prevent organisations to understand and leverage the benefits that this transformation can take.

Publication
IDC MarketScape Report for Manufacturing Field Service Management Applications, 2021-2022

211213

ServiceMax has once again been named a Leader in the IDC MarketScape: Worldwide Manufacturing Field Service Management Applications 2021-2022 Vendor Assessment. ServiceMax believes this placement is based on the strength of its field service management platform in multiple areas, including its unique asset-centric approach to service execution and its continued product innovation. As this evaluation is focused on the needs of manufacturers, ServiceMax’s asset-centric approach and track record of success in medical devices, high tech, industrial manufacturing and more contributed to our leadership.

Publication
The Asset Data Thread - The Evolving Role of Field Service

211112

Bain & Company recently conducted a research to uncover details about the future of field service. In this POV, we share 6 major takeaways from the research and 10 actions organizations can prioritize to continue providing superior service.

Publication
Building a Bridge Between Sales & Service with Asset Data

211018

Today, large quantities of data are collected in the field and tools like artificial intelligence (AI) and machine learning (ML) are allowing service organizations to generate models and prescribe predictive maintenance schedules to devices, optimizing uptime. However, there is untapped potential in this data. Service data can also be leveraged for smart marketing and sales, and for enhancing the customer experience. With this data, assets themselves are now critical for driving smarter operations and realizing new opportunities for revenue generation and margin contribution.

Video
ServiceMax Live: Lowry Solutions Empowers Service, Sales, and Marketing

211213

Learn how Lowry Solutions partnered with Salesforce, ServiceMax and Bolt Data to extend their field service offerings, empower their sales team, arm their marketing team with key service asset data, as they increase revenue, reduce costs, and remove silos.

Enhancing Sales and Service Interactions - Winter '22 Release
Video
Enhancing Sales and Service Interactions

211118

See how Asset 360 enhances sales to service interactions with Service Contract APIs, and how Renewal Insights can help sales and account teams drive upsells and renewals.

Service Analytics powered by Tableau CRM - Winter 22 Release
Video
Service Analytics

211118

Learn how the Winter '22 Release of Asset 360 can provide service leaders with the data they need with Service Analytics, powered by Tableau CRM.

Video
ServiceMax Live: ServiceMax Acquires LiquidFrameworks

211101

We are excited to officially welcome the LiquidFrameworks team to ServiceMax! ServiceMax will incorporate the FieldFX product suite from LiquidFrameworks into the ServiceMax portfolio alongside its Asset 360 and ServiceMax Core offerings.

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