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Case Study


  • Information Technology & Business Services
  • NAM

In order to continue delivering great service quality, DISH field teams needed a way to get instant answers from experts while in the field. Learn how DISH teams are leveraging Zinc's All Mode Communication Platform to solve customer problems more efficiently than ever before, as well as boost employee engagement.

White Paper
ServiceMax's Professional Services


ServiceMax's Professional Services offers a broad range of customizable services, project management capabilities, and advanced toolsets that support a customer on their journey to plan, implement, adopt, maintain or grow their ServiceMax solution. Professional Services connects the dots between your business processes, your desired outcomes and the ServiceMax product functionality to provide an optimized service execution management business.

Service Execution Management for Heavy Construction Machinery


ServiceMax is the leader in service execution management, providing digital tools to automate and manage work orders, service debriefs, parts planning, inspections, preventive maintenance, and technician enablement.

The Rise of Asset & Service Data Gravity in Oil & Gas


71% of IT and field service leaders in Oil & Gas believe that a move to more servitized or outcome-based business models will significantly enhance the way their industry operates.

Don't Leave Techs to Their Own Devices


It's standard that everyone on your field service team has mobile devices, whether company-provided or BYOD. But, how field teams communicate and which apps they use to communicate, has not been given much attention. There is a real opportunity to move the needle on productivity levels by equipping teams with effective, purpose-built apps that help get work done.

2019 Report: Gartner Critical Capabilities for Field Service Management


Following on the heels of Gartner’s Magic Quadrant for Field Service Management, published in April, Gartner has now released “Critical Capabilities for Field Service Management”. This newly updated report scores vendor products for three common use cases: Equipment as a Service, Complex Service and Support, and High-Volume and Volatile Schedules. Out of 14 vendors rated, ServiceMax was rated #1 for the hot Equipment as a Service use case, which leverages IoT technology to drive more proactive service. ServiceMax also ranked #2 in Complex Service and Support, and #4 in High-Volume and Volatile Schedules. Access the report to understand how the critical capabilities evaluated map to your needs, and how vendors scored in each area.

Announcing 200 Million Assets Under Management by ServiceMax
Announcing 200 Million Assets Under Management by ServiceMax


ServiceMax reaches 200 million assets under management. From jet engines to medical and gym equipment, customers around the globe rely on ServiceMax’s software platform to accurately maintain data about their assets, as-maintained.