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Case Study
Luminex Improves Compliance, Efficiency with ServiceMax & ProntoForms

191108

  • Life Science & Medical Equipment
  • Global

At Luminex, a biological testing technology manufacturer, digital platforms help field service engineers resolve customer issues quickly and maintain compliance in the heavily regulated clinical diagnostics and life sciences industry. Since 2013, Luminex has relied on ServiceMax and its full-featured mobile capabilities to raise technician productivity in the field and to meet strict government regulations.

Case Study
DISH

190605

  • Information Technology & Business Services
  • NAM

In order to continue delivering great service quality, DISH field teams needed a way to get instant answers from experts while in the field. Learn how DISH teams are leveraging Zinc's All Mode Communication Platform to solve customer problems more efficiently than ever before, as well as boost employee engagement.

Case Study
BioTek Instruments

190605

  • Life Science & Medical Equipment
  • EMEA
  • NAM
  • Global

Before discovering Zinc, BioTek field teams depended on a myriad of communication tools (email, texting, phone calls) to connect on the move. Yet these tools presented challenges to communicating in the moment. Many field teams (service, sales, etc.) were weighed down by email traffic as these team members don’t spend the majority of their day sitting at a desk. The high volume of email made it difficult to separate out the critical items from broader company information, newsletters or more general service updates.

White Paper
From Grease to Code: What Drives Digital Service Transformation (And What Lies Ahead)

191024

Download the Forrester Executive Summary and our Whitepaper to discover how: The digitalization of industrial services requires new skills and how the marketplace (or new mixed labour models) will shape the future of talent sourcing; the focus on digital transformation has placed companies’ attention on harnessing equipment data for insights, exploring new business models, and implementing digital technologies; companies aim to better understand the lifetime of their equipment, how to improve it and how to impact customer satisfaction and business revenue.

White Paper
ServiceMax's Professional Services

190709

ServiceMax's Professional Services offers a broad range of customizable services, project management capabilities, and advanced toolsets that support a customer on their journey to plan, implement, adopt, maintain or grow their ServiceMax solution. Professional Services connects the dots between your business processes, your desired outcomes and the ServiceMax product functionality to provide an optimized service execution management business.

White Paper
The 5 Sustainability Opportunities for Field Service

190328

Companies that are committed to sustainability are increasingly efficient, use fewer resources, create less waste to generate a unit of revenue, and produce higher returns on investment. In fact, Aberdeen found that nearly half of the Best-in-Class companies currently have a service-specific sustainability initiative in place. More telling than current adoption rates is the reason why organizations are looking to sustainability initiatives in the first place - to increase productivity and resource utilization, enhance speed of service delivery, and eliminate service-related costs.

Datasheet
Service Execution Management for Facilities

190917

The challenge to continually improve margins and the promise of long term, more profitable client relationships drives facility management companies to move on from an operational role to becoming a strategic partner. At the same time Facility Management (FM) professionals battle with a multitude of inefficient systems that fail to provide the necessary visibility and accountability and that are responsible for billions of dollars wasted in facility management every year. Companies in the FM industry need to improve their processes and close functional gaps in their systems to grow margins, satisfy their customers, and realize productivity gains for their mobile workers.

Datasheet
Service Execution Management for Heavy Construction Machinery

190814

ServiceMax is the leader in service execution management, providing digital tools to automate and manage work orders, service debriefs, parts planning, inspections, preventive maintenance, and technician enablement.

Datasheet
Service Execution Management for Material Handling Equipment

190814

ServiceMax provides service execution management for control systems and material handling equipment by managing and automating work orders, service debriefs, parts planning, inspections, proactive maintenance, and technician enablement.

Infographic
The Rise of Asset & Service Data Gravity in Oil & Gas

180720

71% of IT and field service leaders in Oil & Gas believe that a move to more servitized or outcome-based business models will significantly enhance the way their industry operates.

Webinar
3 Steps for Growing Your Contract Renewal Rates in 2020

200115

Service contracts have a significant impact on your business growth, but keeping accurate service contracts, warranties, and maintenance plans across customers and locations is difficult to do. In this livecast, we will cover steps that you can take to drive improved contract renewal rates. Learn from Servicemax experts Susan Tonkin and Lacy Cotton-Hodgson...

Webinar
ServiceMax Launch 19.3

191216

Establishing the right business processes in the field helps you utilize your workforce most effectively and empowers people to do their best work; ultimately leading to higher productivity and better customer satisfaction. View our 19.3 release webinar to learn more about the innovations that help you build out, adjust, and enforce business processes.

Webinar
[Innovation Series] Your 2020 Must-Haves for a Profitable Service Business

191206

Join our field service experts Daniel Brabec and Sam Neva to learn about the tactics that equipment-centric companies are using to make service profitable. This recorded livecast covers: various methods service organizations are using to drive profitability, how to monetize your installed base using service contracts/entitlements, and examples of companies who have turned service from a cost center to a profit center.

Publication
IDC MarketScape Report for Field Service Management

191114

ServiceMax was positioned in the Leaders category in the very first IDC MarketScape to cover the worldwide market for Manufacturing Field Service Management. This new report profiles 10 field service management vendors who help manufacturers execute service on the equipment they manufacture. Vendors are positioned on rigorous qualitative and quantitative criteria.

Publication
From Grease to Code: What Drives Digital Service Transformation

190912

Download the Forrester Executive Summary to discover how: The digitalization of industrial services requires new skills and mixed labor models will shape the future of talent sourcing; the focus on digital transformation has placed companies’ attention on harnessing equipment data for insights, exploring new business models, and implementing digital technologies; companies aim to better understand the lifetime of their equipment, how to improve it and how to impact customer satisfaction and business revenue.

Publication
WBR Insights Report 2019

190906

Medical Device Manufacturers are experiencing a moment in time defined by changes in technology and customer expectations, framed by increasing data management and compliance challenges. These must be addressed by comprehensive service management strategies. Access this report to learn about the strategies Medical Device Manufacturers are utilizing to remain compliant, while scaling their business and pushing towards service profitability.

Video
ServiceMax Live: 2020 Field Service Predictions

200114

Liz Carter & Sumair Dutta take a look back at what we saw in 2019 in the field service industry and make predictions around what's to come in 2020.

Video
ServiceMax Live: Dreamforce 2019 Recap

200114

We're talking about our partnership with Salesforce, the Cloud Information Model, AI in our products, and more!

Video
ServiceMax Live: Anil Pai from Tata Consultancy Service

200114

Live from Dreamforce 2019, Anil discusses who TCS is, the impact of service on the business, and how they're striving for diversity at TCS.

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