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FIELD SERVICE RESOURCES

Browse ServiceMax Resources for Datasheets, Whitepapers, Videos and More

FEATURED RESOURCE
Refining Digital Transformation through Asset Centricity
Harvard Business Review Analytic Services explores the market factors and customer expectations driving digital transformation across organizations with equipment and assets, as well the definition of an asset-centric, life-cycle approach enabled by service.
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Ready to learn more? We've got plenty of resources to help you dig in deeper.
Case Study
Westmor

240520

  • Oil & Energy
  • NAM

Westmor, an energy service provider, achieved a 20% increase in tech utilization and saved 10 hours a week through operational productivity with cloud and mobile tools.
Case Study
Schneider Electric Sparks a Global Business Transformation

240308

  • Oil & Energy
  • Global

Schneider Electric is leading the digital transformation of energy management and automation in homes, buildings, data centers, infrastructure and industries.
Case Study
B. Braun

230210

  • Life Science & Medical Equipment
  • Global

In 2016, B. Braun leveraged the ServiceMax field service management platform to transform their Global Technical Service to improve the uptime and lifespan of its products. Today, they are striving to be data driven. Focused on achieving reliable and harmonized data through a single digital platform to enable efficiency in processes, decision-making and regulatory compliance.
White Paper
Robust Enterprise Asset Management for Multiple Roles

220415

Field service companies are asset-intensive and rely on assets to stay operational. Having a tool to help with the revenue efficiency of these assets is key to profitability. FX EAM is the perfect partner for multiple roles, including maintenance managers, operations managers, inventory managers, and mechanics. The module transforms them into more efficient, productive, and highly accurate field service professionals.
White Paper
CFO Blueprint to Reduce Days Sales Outstanding

220415

  • Oil & Energy

The oilfield services industry spends millions of dollars a year generating and processing invoices. Tools and processes that optimize and automate elements of the invoicing process have the potential for a big payoff in a reduction in DSO.
White Paper
Data to Empower Business

220415

FieldFX takes digital data from the field and the back office and makes it accessible for reporting within FX Analytics.
Datasheet
Spark FX

240507

The ServiceMax Spark FX Professional Services package provides you with key functionalities through a fixed-scope approach, designed for quick implementation and rapid time to value. Spark FX’s functional scope is suited to companies that have outgrown manual processes and are looking to improve their service operations—accelerating their digital transformation journey.
Datasheet
The Benefits of Asset Data for Operational Teams

221116

ServiceMax's Asset 360 empowers your operational teams across the asset lifecycle – design/build, sell/install/rent, maintain/operate and replace – to improve service execution and drive operational excellence.
Datasheet
ComplianceQuest for ServiceMax

220714

Together, ComplianceQuest and ServiceMax drive field service effectiveness by helping companies proactively identify trends and potential issues from quality data, such as complaints, to help mitigate risks associated with assets and field services.
Infographic
GE Healthcare Improves Scheduling to Deliver Faster, Better Service with Service Board

240520

As a leading global medical technology and digital solutions innovator, GE Healthcare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services.
Infographic
Un-Silo Service Data

240105

Breaking down data silos and providing service data to functions across the enterprise supports key decision-making at all levels and accelerates digital transformation.
Infographic
Schneider Electric: Business Transformation on a Global Scale

231215

  • Oil & Energy

Schneider Electric harvests the benefits of ServiceMax field service management software to ensure that Life Is On everywhere, for everyone and at every moment via energy management and automation solutions.
Webinar
Flipping the Script From Cost Centers to Profit Centers in Service

240620

  • Recorded Webinar
  • Service Transformation
  • Revenue / Profitability

More and more, businesses are recognizing the strategic potential of their service operations and are actively seeking to transform them into profit centers. Patrick Miller, Director of Innovation from RDC, and Coen Jeukens, VP of Customer Transformation, discuss driving service revenue.
Webinar
You Need a Remote Strategy: The Hybrid State of Service

230929

  • Service Transformation
  • Productivity / Efficiency / Operation Excellence
  • Thought Leadership
  • Connected Field Service / IoT

Join our guest speaker Paul Miller, VP and Principal Analyst at Forrester Research, and Gabriele Bodda, VP of Product Management at ServiceMax, a PTC Technology, to explore the state of industrial IoT, its impact on field service, and how organizations can adapt with an agile strategy that incorporates remote service in today’s hybrid world.
Webinar
How Customers Win with Field Service Asset Data from ServiceMax

230530

  • Service Transformation

Michael Spada from Everi and ServiceMax expert Sara Cerruti discuss data strategy and results when implementing ServiceMax for service success.
Analyst Research
IDC MarketScape Names PTC a Leader in FSM Applications

231218

PTC is once again positioned in the Leaders Category in this latest 2023–2024 IDC MarketScape for Worldwide Field Service Management (FSM) applications. Read this excerpt to gain insights on the evolving market.
Analyst Research
IDC MarketScape Names PTC a Leader in SLM Platforms

231020

PTC is once again positioned in the Leaders Category in this latest 2023–2024 IDC MarketScape for Worldwide Service Lifecycle Management (SLM) platforms. Read this excerpt to gain insights on the increasing importance of picking an SLM vendor that delivers a complete suite of service capabilities, can be implemented at scale, and has what it takes to future proof your service operations.
Analyst Research
Frost & Sullivan: 2023 Enabling Technology Leadership Award

230427

Frost & Sullivan has recognized ServiceMax – specifically our FieldFX product – for excellence in Field Service Management (FSM) in the Oil & Gas industry.

Robert Dietrick Company (RDC) Customer Video
Video
Robert Dietrick Company Customer Story

240807

Patrick Miller, Director of Innovation talks about Robert Dietrick Company's digital transformation journey with ServiceMax.

ServiceMax Customer Video - Westmor
Video
Future of Service: IBA Worldwide

240322

  • Life Science & Medical Equipment

IBA Worldwide manufactures medical equipment for cancer diagnosis and treatment. Hear from Adeline Decraene, CMMS Product Owner, about how ServiceMax is used to keep their critical machines running.

Westmor Customer Story
Video
Westmor Customer Story

231214

  • Oil & Energy

Westmor has been a ServiceMax customer for over 10 years and continues adopting new ServiceMax products to increase efficiency and reduce admin time while improving customer and employee satisfaction.
Video
ServiceMax Live: ServiceMax FieldFX Named Best in Class by Frost & Sullivan

230525

Hear from Matt Danna, Senior Director of FieldFX Product Strategy, on the history of FieldFX and why Frost & Sullivan awarded the solution with the 2023 Enabling Technology Leadership Award.

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