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Case Study
Tyco Integrated Security

220819

  • Security
  • NAM

TycoIS is an end-to-end security solutions provider, including the design, installation, service and monitoring of security technologies. More specifically, for the retail industry, TycoIS delivers security solutions including: source-tagging with anti-theft devices, monitoring the movement of inventory with RFID, and video surveillance.

Case Study
Streamlining SES’ Documentation Process

220608

  • Oil & Energy
  • NAM

Superior Environmental Solutions (SES) is a premier provider of industrial, environmental, and emergency response services that works with manufacturers in Ohio, Michigan, Indiana, Kentucky, and Tennessee. As SES grew, managing industrial and environmental services sales, operations, safety, and administration became increasingly difficult to manage—their complex record-keeping was not sustainable as they scaled. Their main objective was to replace paper and make their processes more efficient.

Case Study
Nine Energy Service: Modernizing Operations and the Quote-to-Cash Process

220415

  • Oil & Energy
  • NAM

Nine Energy Service is a Houston-based oilfield services company that offers completions, wireline, cementing, and drilling services in North America and overseas. Nine Energy realized that their system of paper tickets and Excel spreadsheets was in dire need of modernizing. Nine Energy Service chose FieldFX as their field service solution to digitally transform their business, streamline operations and ultimately help them stay competitive in a challenging industry.

White Paper
Robust Enterprise Asset Management for Multiple Roles

220415

Field service companies are asset-intensive and rely on assets to stay operational. Having a tool to help with the revenue efficiency of these assets is key to profitability. FX EAM is the perfect partner for multiple roles, including maintenance managers, operations managers, inventory managers, and mechanics. The module transforms them into more efficient, productive, and highly accurate field service professionals.

White Paper
CFO Blueprint to Reduce Days Sales Outstanding

220415

  • Oil & Energy

The oilfield services industry spends millions of dollars a year generating and processing invoices. Tools and processes that optimize and automate elements of the invoicing process have the potential for a big payoff in a reduction in DSO.

White Paper
Data to Empower Business

220415

FieldFX takes digital data from the field and the back office and makes it accessible for reporting within FX Analytics.

Datasheet
ComplianceQuest for ServiceMax

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Together, ComplianceQuest and ServiceMax drive field service effectiveness by helping companies proactively identify trends and potential issues from quality data, such as complaints, to help mitigate risks associated with assets and field services.

Datasheet
ServiceMax DataGuide

220617

DataGuide enhances the power of ServiceMax Go and the Core platform by combining the capabilities of Advanced Forms and Document Generation to guide technicians to efficiently capture and present data in support of a variety of tasks such as inspection, maintenance, and safety. Learn more about how DataGuide will deliver an experience for your field technicians that will boost their productivity, reduce administrative time, and eliminate costly errors in your service data.

Datasheet
10 Steps Service Organizations Can Take to Be Prepared for the Evolution of Field Service

220201

The following 10 actions are areas that organizations should prioritize to continue the path of service leadership.

Infographic
Manufacturing Leader 3D Systems Increases Uptime, Drives Improved Service Profitability with ServiceMax & Aquant

220616

  • Mechanical or Industrial Manufacturing

To ensure that 3D Systems' customer service matches the quality and speed of their printing capabilities, they turned to ServiceMax and its partner Aquant.

Infographic
Alcon’s Vision for Streamlined Field Services with ServiceMax & ProntoForms

220613

With ServiceMax & Prontoforms, Alcon implemented a streamlined FSE process to close work orders, saving 11,000 hours per year.

Infographic
Field Service of the Future: Trends to Watch

220201

Take a look at the 20 trends that are essential to the survival of all industrial organizations in the competitive service business landscape.

Webinar
The Rolling Warehouse Solution

220826

  • Service Transformation

Diabsolut’s solution combines FinancialForce Order, Procurement & Inventory Management and Salesforce Field Service with ServiceMax Asset 360 on a single platform to view and manage anything and everything to do with your order, inventory, field service, and overall asset-centric service execution.

Webinar
Optimizing Parts Availability while Controlling Inventory Costs

220824

  • Service Transformation

The ability to plan and manage parts is critical to effective service delivery. Not having the right parts for the job lowers first-time fix rates and increases time to repair; carrying more parts than necessary raises inventory costs. Customers are demanding faster service responses while corporate directives are dictating less inventory. Asset-centric companies balancing these competing objectives require field-focused and service-specific parts planning, integrated with a field service management solution.

Webinar
Product Release: Asset 360 Summer '22

220701

  • Recorded Webinar

In this release, we strengthen the key functional areas of Asset 360, building up our asset data capabilities and powering up our entitlements engine. Watch our Product Management and Product Marketing team discuss the highlights of the Asset 360 Summer ’22 release and share future roadmap.

Analyst Research
Transforming Field Service with Emerging Technologies

220614

WBR Insights surveyed 100 IT, operations, service, and support leaders from across the U.S. and Canada to learn how field service organizations’ technology strategies have changed over the past year.

Analyst Research
Refining Digital Transformation through Asset Centricity

220519

Harvard Business Review Analytic Services explores the market factors and customer expectations driving digital transformation across organizations with equipment and assets, as well the definition of an asset-centric, life-cycle approach enabled by service.

eBook
The Power of Asset Data

220426

Organizations can obtain great value from increasing the availability of asset data across the organization to critical stakeholders. In a recent research project conducted by Field Service News of over 230 service leaders, those that were sharing asset data saw higher performance levels when it came to key business metrics such as revenue growth, margin attainment, and customer satisfaction.

Video
Discover the Secret to a Successful Digital Transformation Journey

220815

Watch Aly Pinder, Program Director of Service Innovation & Connected Products at IDC, discuss how better cross-team alignment helps drive successful digital transformations for asset-centric companies.

Video
ServiceMax Live: Connect Service Teams in Real Time with Zinc

220725

Watch our recent ServiceMax Live episode to learn about how service teams can use Zinc to connect and collaborate efficiently.

Video
Why Our Service Business Should Not Be Set in Stone

220630

Watch Coen Jeuken's keynote from the Field Service Forum in Stockholm in which he gives his audience a thought-provoking impulse to think about one-size-fits-all processes within the digital transformation journey and expectations from the customer base.

Video
ServiceMax Live: Highlights of Harvard Business Review Analytic Services’ Latest Research on Asset Centricity

220524

Learn about new research from Harvard Business Review Analytic Services on asset centricity and digital transformation success.

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