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Case Study


  • Information Technology & Business Services
  • NAM

In order to continue delivering great service quality, DISH field teams needed a way to get instant answers from experts while in the field. Learn how DISH teams are leveraging Zinc's All Mode Communication Platform to solve customer problems more efficiently than ever before, as well as boost employee engagement.

White Paper
The 5 Sustainability Opportunities for Field Service


Companies that are committed to sustainability are increasingly efficient, use fewer resources, create less waste to generate a unit of revenue, and produce higher returns on investment. In fact, Aberdeen found that nearly half of the Best-in-Class companies currently have a service-specific sustainability initiative in place. More telling than current adoption rates is the reason why organizations are looking to sustainability initiatives in the first place - to increase productivity and resource utilization, enhance speed of service delivery, and eliminate service-related costs.

10 Reasons Why Customers Choose Zinc Over Any Other Communication Platform


Zinc brings real-time, secure communication to teams who are on the ground, working with customers each day. What makes Zinc stand out from the crowded market of communication solutions? In this infosheet, you'll find our customers' top 10 reasons for why they love using Zinc.

The Rise of Asset & Service Data Gravity in Oil & Gas


71% of IT and field service leaders in Oil & Gas believe that a move to more servitized or outcome-based business models will significantly enhance the way their industry operates.

Remote Triage – Harness Service Data With AI to Reduce Truck Rolls


Every time a service technician is needlessly dispatched to a work site, or fails to complete a job during the first visit due to an unexpected problem, it cuts into your bottom line. Even service organizations that track asset movement in near real time often need help pinpointing the causes of equipment failures and deciding on the best measures to take.

The CSO Report: A Comprehensive Guide for Chief Service Officers Globally


The Chief Service Officer’s Report offers a summary of the major themes, initiatives, challenges, and opportunities gathered from ServiceMax’s growing community of CSOs. Each chapter reflects on key learnings and observations from our 2018 Maximize and CSO events around the world, in addition to conversations with our CSO community throughout the year.

Announcing 200 Million Assets Under Management by ServiceMax
Announcing 200 Million Assets Under Management by ServiceMax


ServiceMax reaches 200 million assets under management. From jet engines to medical and gym equipment, customers around the globe rely on ServiceMax’s software platform to accurately maintain data about their assets, as-maintained.