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Case Study
Vivint

200407

  • Building & Construction
  • NAM

Vivint Smart Home, a leading smart home services provider, uses Zinc to relay important information, improve field visibility, and boost efficiency and customer satisfaction.

Case Study
3D Systems Increases Uptime, Drives Improved Service Profitability with ServiceMax & Aquant

200205

  • Mechanical or Industrial Manufacturing
  • NAM

At 3D Systems, a leading additive manufacturing solutions company, artificial intelligence is powering fast and predictive service that helps the company meet uptime demands while empowering engineers on the job. To meet customers' uptime demands, 3D Systems turned to ServiceMax and Aquant's joint solution, Remote Triage.

Case Study
Luminex Improves Compliance, Efficiency with ServiceMax & ProntoForms

191108

  • Life Science & Medical Equipment
  • Global

At Luminex, a biological testing technology manufacturer, digital platforms help field service engineers resolve customer issues quickly and maintain compliance in the heavily regulated clinical diagnostics and life sciences industry. Since 2013, Luminex has relied on ServiceMax and its full-featured mobile capabilities to raise technician productivity in the field and to meet strict government regulations.

White Paper
Knowledge = Field Service Profits

200417

Leverage knowledge management tools to outperform your peers. Knowledge management is one of the hottest topics among field service executives. Like never before, field service organizations are being recognized as a source of valuable recurring revenues and profits. At the same time, field service managers are being buffeted by the winds of change—demographic and technological—that are driving renewed interest in knowledge management strategies.

White Paper
From Grease to Code: What Drives Digital Service Transformation (And What Lies Ahead)

191024

Download the Forrester Executive Summary and our Whitepaper to discover how: The digitalization of industrial services requires new skills and how the marketplace (or new mixed labour models) will shape the future of talent sourcing; the focus on digital transformation has placed companies’ attention on harnessing equipment data for insights, exploring new business models, and implementing digital technologies; companies aim to better understand the lifetime of their equipment, how to improve it and how to impact customer satisfaction and business revenue.

White Paper
ServiceMax's Professional Services

190709

ServiceMax's Professional Services offers a broad range of customizable services, project management capabilities, and advanced toolsets that support a customer on their journey to plan, implement, adopt, maintain or grow their ServiceMax solution. Professional Services connects the dots between your business processes, your desired outcomes and the ServiceMax product functionality to provide an optimized field service management business.

Datasheet
ServiceMax Document Generation

200403

ServiceMax Document Generation allows field service companies to dynamically create service requests, work orders, summary reports and more while embedding photos and capturing digital signatures even when your field service personnel are offline. Powered by Nintex Drawloop.

Datasheet
Asset-Centric Field Service Management for Facilities

190917

The challenge to continually improve margins and the promise of long term, more profitable client relationships drives facility management companies to move on from an operational role to becoming a strategic partner. At the same time Facility Management (FM) professionals battle with a multitude of inefficient systems that fail to provide the necessary visibility and accountability and that are responsible for billions of dollars wasted in facility management every year. Companies in the FM industry need to improve their processes and close functional gaps in their systems to grow margins, satisfy their customers, and realize productivity gains for their mobile workers.

Datasheet
Asset-Centric Field Service Management for Heavy Construction Machinery

190814

ServiceMax is the leader in field service management, providing digital tools to automate and manage work orders, service debriefs, parts planning, inspections, preventive maintenance, and technician enablement.

Infographic
The Rise of Asset & Service Data Gravity in Oil & Gas

180720

71% of IT and field service leaders in Oil & Gas believe that a move to more servitized or outcome-based business models will significantly enhance the way their industry operates.

Webinar
Service, Sustain, Succeed: How Service Keeps the World Running

200512

Our guest speaker, Chris Westlake, Global Process Owner of Service and Repair at Medtronic, joins Shawn LaRocco, VP of Digital Transformation at ServiceMax, to share their experience steering the service organizations during these challenging times and their perspective on the future of business. Medtronic and other medical device and life science companies are at the forefront of this crisis, working around the clock to ensure critical equipment is up and running reliably. This shock to the system has forced field service providers to re-evaluate how they run their organizations.

Webinar
[Innovation Series] Mobile For the Next Generation of Technicians

200512

There is no denying that the COVID-19 pandemic has changed the way companies do field service. Keeping technicians safe and completing emergency work is the top priority for service leaders today. But what about the future? Companies will need to leverage technology to help their technicians get up to speed faster and stay productive and informed. In this livecast, Joseph June, VP of Product Management, will share mobile strategies and product futures for the new generation of technicians.

Webinar
Asset 360™: Foundation for the Future of Field Service Management

200427

Companies servicing high value, complex, mission-critical equipment need a complete view of their assets to run a profitable business. Adopting an Asset 360™ strategy enables you to drive efficiencies in your processes and deliver maximum uptime to your customers. Watch the replay of Stacey Epstein's Asset 360™ Keynote to learn how you can increase uptime, reduce costs, and maintain compliance through an asset-centric approach.

Publication
Gartner: The Future of Field Service Management

200415

Field service management is changing, and changing fast. At ServiceMax, we’ve had a front row seat to this change, and we have not seen a better piece of research/analysis that lays out what the field service landscape looks like today and into the future so that you can thoughtfully prioritize your service transformation efforts. Access the full report today, with our compliments, to fully understand how to apply Gartner’s Recommendations (quoted below) to your business.

Publication
Field Service USA 2020 Report: Cutting-Edge Technology in Field Service

200407

Surveying the Next-Gen Technology that is Transforming Service Delivery and Management

Publication
The 2020 CSO Report: A Comprehensive Guide for Chief Service Officers Globally

200325

For more than a decade, ServiceMax has been focused on building a community of educated and connected Chief Service Officers (CSOs) through in-person events, executive one-on-one meetings and other touchpoints throughout the year. The CSO Report offers a summary of the major themes, initiatives, challenges, and opportunities gathered from ServiceMax’s global CSO community.

Video
ServiceMax Live: The 2020 CSO Report

200519

Liz Carter, Sumair Dutta, and Daniel Brabec discuss the relevance of our Chief Service Officer report in today's environment.

Video
ServiceMax Live: The Power of Communication

200506

Liz Carter and her guests, including Sean Jordan from BioTek, discuss how real-time communication plays a role in achieving your business goals, keeping your workforce & customers safe, & boosting employee morale.

Maximize 2019 Highlights
Video
Customer Story: Tandem

200427

Tandem is one of Australia’s large workforce management organizations. Through their workforce design & delivery capabilities, they currently manage over 2,900 subcontracting companies who employ over 5,000 workers across several industries.

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