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Case Study
GE Power


  • Oil & Energy
  • Global
  • NAM

GE Power is a world leader in its industry and provides almost one-third of the world’s power generation capacity. And that doesn’t just include the equipment to power it; GE Power also provides services for its equipment. Their team of experts monitors thousands of power assets in real-time.

White Paper
The 5 Sustainability Opportunities for Field Service


Companies that are committed to sustainability are increasingly efficient, use fewer resources, create less waste to generate a unit of revenue, and produce higher returns on investment. In fact, Aberdeen found that nearly half of the Best-in-Class companies currently have a service-specific sustainability initiative in place. More telling than current adoption rates is the reason why organizations are looking to sustainability initiatives in the first place - to increase productivity and resource utilization, enhance speed of service delivery, and eliminate service-related costs.

ServiceMax Parts Management


ServiceMax enables service organizations to manage their parts and inventory levels that give technicians the information they can rely on. ServiceMax makes complex processes simple and repeatable. ServiceMax manages all business processes for parts inventory, including trunk stock management, stock transfers, parts requests, and return material authorizations (RMA). Service organizations have visibility into their parts utilization that allow them to improve their service profitability while increasing their first-time fix rates.

The Rise of Asset & Service Data Gravity in Oil & Gas


71% of IT and field service leaders in Oil & Gas believe that a move to more servitized or outcome-based business models will significantly enhance the way their industry operates.

Hit New Levels of Customer Satisfaction With Secure, Real-Time Communication


Your field service technicians are the face, and the hands, of your company. When a customer has an issue, it’s your field team that is tasked with getting the job done literally ASAP. To become valuable problem solvers and exceed customer expectations, technicians need access to expert knowledge and important information from across the organization. And they need it on the go and in real-time. However, according to data from the Service Council 46% of organizations say the most pressing challenge they are facing in their quest to improve service is their inability to integrate data across multiple areas within their company.

ServiceMax Named a Leader in the 2019 Gartner Magic Quadrant for Field Service Management


At ServiceMax, we know field service. But don’t just take our word for it. This trusted evaluation, the 2019 Magic Quadrant for Field Service Management, is based on vendor's ability to execute and completeness of vision. 14 field service vendors were evaluated in this Magic Quadrant.

Zinc Product Overview
Neil Barua - Garter Magic Quadrant 2019