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Case Study
LiftOne Transforms Technician Productivity & Harnesses Data to Drive Results with ServiceMax

200903

  • Building & Construction
  • NAM

Since 1926, LiftOne, a CTE Company (formerly Carolina Tractor & Equipment Co.), has been a material handling and warehouse solutions supplier of choice throughout the Southeast. With 18 full-service dealerships, LiftOne is a premier provider of material handling equipment such as forklifts, aerial lifts, industrial vehicles, and railcar movers from top brands. LiftOne’s custom rentals, parts, service, warehouse design, and engineered warehouse solutions allows customers in industries like automotive manufacturing, lumber, steel, food distribution and more have the lowest total owning and operating costs.

Case Study
Innovation, Customer-Focus, & ServiceMax: The 3 Keys to Arbon Equipment’s Service Business Success

200709

  • Building & Construction
  • NAM

Arbon Equipment Corporation, a Rite-Hite® company, is part of the Rite-Hite global distribution network of exclusive representatives. As a material handling equipment manufacturer and service provider, Arbon helps customers become safer and more efficient at their docks and in their warehouses. With a desire to grow further, continuously innovate for customers, and become more proactive, the Arbon team set out on a digital transformation journey with ServiceMax. Today, Arbon relies on ServiceMax’s industry leading asset-centric field service management platform. The Arbon service business leverages ServiceMax to gain visibility into the service business, improve first-time fix rates and technician efficiency, and innovate for customers like never before.

Case Study
Eastern Lift Truck Co.: Supporting Growth While Digitizing Customer & Employee Experiences

200708

  • Mechanical or Industrial Manufacturing
  • NAM

Eastern Lift relies on ServiceMax’s industry leading asset-centric field service management platform to drive a world-class customer experience. Eastern Lift leverages our powerful installed base, work order management, scheduling, contracts, and reporting capabilities. These features help them gain visibility into the service business, reduce the administrative burden on technicians, improve the customer experience, and move toward proactive service.

White Paper
Equipment Dealers

200825

  • Building & Construction
  • Machinery

Heavy equipment, material handling, and lift truck dealers have been instrumental in ensuring the continued operation of the international supply chain—they are essential in keeping the world running. As national economies closed, various segments of the industry were recognized as “Essential Services.” It quickly became apparent just how important this particular market segment is.

White Paper
Knowledge = Field Service Profits

200417

Leverage knowledge management tools to outperform your peers. Knowledge management is one of the hottest topics among field service executives. Like never before, field service organizations are being recognized as a source of valuable recurring revenues and profits. At the same time, field service managers are being buffeted by the winds of change—demographic and technological—that are driving renewed interest in knowledge management strategies.

White Paper
From Grease to Code: What Drives Digital Service Transformation (And What Lies Ahead)

191024

Download the Forrester Executive Summary and our Whitepaper to discover how: The digitalization of industrial services requires new skills and how the marketplace (or new mixed labour models) will shape the future of talent sourcing; the focus on digital transformation has placed companies’ attention on harnessing equipment data for insights, exploring new business models, and implementing digital technologies; companies aim to better understand the lifetime of their equipment, how to improve it and how to impact customer satisfaction and business revenue.

Datasheet
Spoke IoT + ServiceMax

201012

The IoT market for service execution is maturing. According to Gartner, 65% of complex equipment manufacturers plan to execute IoT-enabled “servitization” by 2025. But these plans will not be realized with applications that do not address the data, work type, and integration challenges specific to field service.

Datasheet
ServiceMax Asset 360 for Salesforce Field Service

200901

ServiceMax and Salesforce are joining forces to deliver an unparalleled solution that drives operational efficiency with 360-degree view of assets on the world’s #1 CRM platform. Asset 360 delivers complete visibility into assets in the field so companies can maximize performance. This new insight empowers service leaders to shift to outcome-based business strategies that propel their business forward in an age where service is a leading differentiator.

Datasheet
AnswersAnywhere for ServiceMax: Delivering Parts & Technical Knowledge When and Where Field Service Engineers Need It

200814

Combining AnswersAnywhere and ServiceMax creates a robust solution that provides field service engineers with access to all the knowledge they need without having to navigate away from the work order. From within the ServiceMax application, engineers can access relevant parts and technical information on their mobile device with a simple tap of the AnswersAnywhere button. When a part is selected in AnswersAnywhere, it can be automatically added to a ServiceMax work order for fool-proof parts ordering every time.

Infographic
The IoT: Top 10 Numbers to Know

200727

The Internet of Things—the connectivity of devices—has the potential to transform many industries, including field service. But it can be hard to cut through the hype; since the IoT is all about using data, why not use numbers? Here are 10 numbers to stimulate your thinking about IoT today and tomorrow.

Infographic
The Rise of Asset & Service Data Gravity in Oil & Gas

180720

71% of IT and field service leaders in Oil & Gas believe that a move to more servitized or outcome-based business models will significantly enhance the way their industry operates.

Webinar
Digital Transformation for Long-Term Sustainability

201026

  • Life Science & Medical Equipment

Manufacturers today face pressure to improve their customer service and productivity, while handicapped with aging technology stacks. They know they need to upgrade but are challenged on how to align their tech plans with their customer obligations. One company that faced problems just like this was GE Healthcare. GE Healthcare needed to improve the patient experience and reduce interruptions to medical care. Its mainframe systems did not provide visibility across asset lifecycles, preventing the insight needed for field teams to deliver the right customer experience. With increasing demand across the product development and service delivery chain, GE Healthcare had to provide an advanced level of service to its customers.

Webinar
Making the Most of Zinc

201013

Join Zinc product experts Jon Martin and Scott Ewart to learn how to best leverage Zinc across your field service organization. This is a great session for new and old Zinc users to learn how to make the most of Zinc’s unique real-time communication features. Jon & Scott will cover: product features, best practices for managing your Zinc instance, and roadmap features including remote triage and knowledge management.

Webinar
[Innovation Series] Proactive Maintenance — Simplified

200819

Product Focus: Proactive Maintenance. Key Takeaways: How to move from time-based to condition-based to IoT-based maintenance strategies.

Publication
Gartner Critical Capabilities for Field Service Management, 2020

200908

ServiceMax scored highest (4.04/5) for Equipment-Centric: Complex Service and Support Use Case in new Gartner report. Gartner Critical Capabilities for Field Service Management, 2020 evaluates vendor products for 3 common use cases using 9 product capabilities.

Publication
ServiceMax Named a Leader in the 2020 Gartner Magic Quadrant for Field Service Management

200708

“Vendors’ positions in this Magic Quadrant reflect clients’ new expectations in areas such as collaboration, safety, business models, and AI-driven decision support for parts and labor planning. When assessing vendors, look for packaging of multiple technologies, alliances and proven results.” *Gartner, “Magic Quadrant for Field Service Management”, Jim Robinson, Naved Rashid, July 6th, 2020

Publication
Field Service USA 2020 Report: Cutting-Edge Technology in Field Service

200407

Surveying the Next-Gen Technology that is Transforming Service Delivery and Management

Video
ServiceMax Live: Schneider Electric Talks Asset Data & Pandemic Readiness

201014

Stacey Epstein and Jerome Soltani, SVP of US Services at Schneider Electric, discuss asset data, outcome-based service, and how Schneider’s digital transformation prepared them for the pandemic.

Hyster-Yale & ServiceMax: Transforming Materials Handling
Video
Hyster-Yale & ServiceMax: Transforming Materials Handling

200930

Hyster-Yale Group and ServiceMax are building and implementing a system of record for equipment that tracks, measures, and compares data across Hyster-Yale’s dealer network. Together, we are transforming the materials handling industry, one service call at a time.

Video
ServiceMax Live: Manage Field Change Orders with ServiceMax Core

200929

In our ServiceMax Core 20.2 product release, we deliver key innovations to help service organizations tackle challenges around field change orders.

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