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Case Study
Accelerating Digital Transformation with Eastman Kodak

221031

  • Mechanical or Industrial Manufacturing
  • Information Technology & Business Services
  • Global

Eastman Kodak is a leading global manufacturer focused on commercial print and advanced materials & chemicals and currently in the middle of a digital transformation. The entire organization is using technology across various departments to drive efficiency, boost productivity, and deliver a next-level customer experience, especially to enhance the customer service provided by its printing services.

Case Study
Tyco Integrated Security

220819

  • Security
  • NAM

TycoIS is an end-to-end security solutions provider, including the design, installation, service and monitoring of security technologies. More specifically, for the retail industry, TycoIS delivers security solutions including: source-tagging with anti-theft devices, monitoring the movement of inventory with RFID, and video surveillance.

Case Study
Streamlining SES’ Documentation Process

220608

  • Oil & Energy
  • NAM

Superior Environmental Solutions (SES) is a premier provider of industrial, environmental, and emergency response services that works with manufacturers in Ohio, Michigan, Indiana, Kentucky, and Tennessee. As SES grew, managing industrial and environmental services sales, operations, safety, and administration became increasingly difficult to manage—their complex record-keeping was not sustainable as they scaled. Their main objective was to replace paper and make their processes more efficient.

White Paper
Robust Enterprise Asset Management for Multiple Roles

220415

Field service companies are asset-intensive and rely on assets to stay operational. Having a tool to help with the revenue efficiency of these assets is key to profitability. FX EAM is the perfect partner for multiple roles, including maintenance managers, operations managers, inventory managers, and mechanics. The module transforms them into more efficient, productive, and highly accurate field service professionals.

White Paper
CFO Blueprint to Reduce Days Sales Outstanding

220415

  • Oil & Energy

The oilfield services industry spends millions of dollars a year generating and processing invoices. Tools and processes that optimize and automate elements of the invoicing process have the potential for a big payoff in a reduction in DSO.

White Paper
Data to Empower Business

220415

FieldFX takes digital data from the field and the back office and makes it accessible for reporting within FX Analytics.

Datasheet
The Benefits of Asset Data for Operational Teams

221116

ServiceMax's Asset 360 empowers your operational teams across the asset lifecycle – design/build, sell/install/rent, maintain/operate and replace – to improve service execution and drive operational excellence.

Datasheet
ComplianceQuest for ServiceMax

220714

Together, ComplianceQuest and ServiceMax drive field service effectiveness by helping companies proactively identify trends and potential issues from quality data, such as complaints, to help mitigate risks associated with assets and field services.

Datasheet
ServiceMax DataGuide

220617

DataGuide enhances the power of ServiceMax Go and the Core platform by combining the capabilities of Advanced Forms and Document Generation to guide technicians to efficiently capture and present data in support of a variety of tasks such as inspection, maintenance, and safety. Learn more about how DataGuide will deliver an experience for your field technicians that will boost their productivity, reduce administrative time, and eliminate costly errors in your service data.

Infographic
Asset Data Drives Value Across the Organization

221026

Discover how asset data drives value from your front-line and operational teams to your strategic and management teams.

Infographic
Manufacturing Leader 3D Systems Increases Uptime, Drives Improved Service Profitability with ServiceMax & Aquant

220616

  • Mechanical or Industrial Manufacturing

To ensure that 3D Systems' customer service matches the quality and speed of their printing capabilities, they turned to ServiceMax and its partner Aquant.

Infographic
Alcon’s Vision for Streamlined Field Services with ServiceMax & ProntoForms

220613

With ServiceMax & Prontoforms, Alcon implemented a streamlined FSE process to close work orders, saving 11,000 hours per year.

Webinar
FieldFX Product Demo

221114

  • Service Transformation
  • Productivity / Efficiency / Operation Excellence

ServiceMax FieldFX provides a critical end-to-end field management solution for energy service companies. In this demo, see firsthand how FieldFX enables your field and office teams to stay connected.

Webinar
ServiceMax Core Product Demo

221110

  • Service Transformation
  • Productivity / Efficiency / Operation Excellence

In this demo, see how ServiceMax Core delivers the most comprehensive service execution functionality to achieve critical business objectives.

Webinar
Product Release: Asset 360 Winter '23

221104

  • Recorded Webinar
  • Product Launch

The Winter ‘23 release of Asset 360 includes new customer self-serve mobile solutions through the Engage mobile app for Asset 360. Additional new features include mobile offerings for the non-technician persona through the Salesforce mobile app, enhancements to technical attributes and Service Contract APIs, and a new service analytics dashboard on contract analysis.

Analyst Research
IDC Analyst Connection: Don't Let Your Service Platform Limit Your Innovation

221115

In an increasingly competitive environment, delivering a superior customer experience is critical – and one way companies can ensure their customers’ expectations are met is by working with experienced solution providers, versus trying to build solutions in-house.

Analyst Research
Gartner Report: Now Is the Time to Deliver IoT-Enabled Product Servitization to Manufacturers

221110

The rise of IoT solutions and improved access to asset data is now facilitating the creation of Equipment-as-a-Service models for asset-intensive manufacturers. This practice is referred to as product servitization.

Analyst Research
Transforming Field Service with Emerging Technologies

220614

WBR Insights surveyed 100 IT, operations, service, and support leaders from across the U.S. and Canada to learn how field service organizations’ technology strategies have changed over the past year.

Video
ServiceMax Live: Field Service Excellence Requires a Closer Look

221129

Watch our recent ServiceMax Live episode to learn about IDC’s perspective on Build vs Buy.

Video
ServiceMax Live: Connect with ServiceMax and Accenture

221026

Watch our recent ServiceMax Live episode to learn about our partner Accenture and their experience with ServiceMax.

Video
Discover the Secret to a Successful Digital Transformation Journey

220815

Watch Aly Pinder, Program Director of Service Innovation & Connected Products at IDC, discuss how better cross-team alignment helps drive successful digital transformations for asset-centric companies.

Video
ServiceMax Live: Connect Service Teams in Real Time with Zinc

220725

Watch our recent ServiceMax Live episode to learn about how service teams can use Zinc to connect and collaborate efficiently.

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