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Case Study
3D Systems Increases Uptime, Drives Improved Service Profitability with ServiceMax & Aquant


  • Mechanical or Industrial Manufacturing
  • NAM

At 3D Systems, a leading additive manufacturing solutions company, artificial intelligence is powering fast and predictive service that helps the company meet uptime demands while empowering engineers on the job. To meet customers' uptime demands, 3D Systems turned to ServiceMax and Aquant's joint solution, Remote Triage.

Case Study
Luminex Improves Compliance, Efficiency with ServiceMax & ProntoForms


  • Life Science & Medical Equipment
  • Global

At Luminex, a biological testing technology manufacturer, digital platforms help field service engineers resolve customer issues quickly and maintain compliance in the heavily regulated clinical diagnostics and life sciences industry. Since 2013, Luminex has relied on ServiceMax and its full-featured mobile capabilities to raise technician productivity in the field and to meet strict government regulations.

Case Study


  • Information Technology & Business Services
  • NAM

In order to continue delivering great service quality, DISH field teams needed a way to get instant answers from experts while in the field. Learn how DISH teams are leveraging Zinc's All Mode Communication Platform to solve customer problems more efficiently than ever before, as well as boost employee engagement.

White Paper
From Grease to Code: What Drives Digital Service Transformation (And What Lies Ahead)


Download the Forrester Executive Summary and our Whitepaper to discover how: The digitalization of industrial services requires new skills and how the marketplace (or new mixed labour models) will shape the future of talent sourcing; the focus on digital transformation has placed companies’ attention on harnessing equipment data for insights, exploring new business models, and implementing digital technologies; companies aim to better understand the lifetime of their equipment, how to improve it and how to impact customer satisfaction and business revenue.

White Paper
ServiceMax's Professional Services


ServiceMax's Professional Services offers a broad range of customizable services, project management capabilities, and advanced toolsets that support a customer on their journey to plan, implement, adopt, maintain or grow their ServiceMax solution. Professional Services connects the dots between your business processes, your desired outcomes and the ServiceMax product functionality to provide an optimized field service management business.

White Paper
The 5 Sustainability Opportunities for Field Service


Companies that are committed to sustainability are increasingly efficient, use fewer resources, create less waste to generate a unit of revenue, and produce higher returns on investment. In fact, Aberdeen found that nearly half of the Best-in-Class companies currently have a service-specific sustainability initiative in place. More telling than current adoption rates is the reason why organizations are looking to sustainability initiatives in the first place - to increase productivity and resource utilization, enhance speed of service delivery, and eliminate service-related costs.

ServiceMax Document Automation


ServiceMax Document Automation allows field service companies to dynamically create service requests, work orders, summary reports and more while embedding photos and capturing digital signatures even when your field service personnel are offline. Powered by Nintex Drawloop.

Asset-Centric Field Service Management for Facilities


The challenge to continually improve margins and the promise of long term, more profitable client relationships drives facility management companies to move on from an operational role to becoming a strategic partner. At the same time Facility Management (FM) professionals battle with a multitude of inefficient systems that fail to provide the necessary visibility and accountability and that are responsible for billions of dollars wasted in facility management every year. Companies in the FM industry need to improve their processes and close functional gaps in their systems to grow margins, satisfy their customers, and realize productivity gains for their mobile workers.

Asset-Centric Field Service Management for Heavy Construction Machinery


ServiceMax is the leader in field service management, providing digital tools to automate and manage work orders, service debriefs, parts planning, inspections, preventive maintenance, and technician enablement.

The Rise of Asset & Service Data Gravity in Oil & Gas


71% of IT and field service leaders in Oil & Gas believe that a move to more servitized or outcome-based business models will significantly enhance the way their industry operates.

[Innovation Series] Secrets of Efficient Scheduling Revealed


In this live cast, we will dive deep into scheduling, uncovering the pros and cons of automation and offering tips for companies at all stages of their service transformation journey. Join ServiceMax experts Susan Tonkin, Katharina Streater and Mayhul Jain to learn about different approaches to dispatching, handling complex service scenarios, and the three things you need to deliver efficient scheduling.

[Innovation Series] 3 Steps for Growing Your Contract Renewal Rates in 2020


Service contracts have a significant impact on your business growth, but keeping accurate service contracts, warranties, and maintenance plans across customers and locations is difficult to do. In this livecast, we will cover steps that you can take to drive improved contract renewal rates. Learn from Servicemax experts Susan Tonkin and Lacy Cotton-Hodgson.

ServiceMax Launch 19.3


Establishing the right business processes in the field helps you utilize your workforce most effectively and empowers people to do their best work; ultimately leading to higher productivity and better customer satisfaction. View our 19.3 release webinar to learn more about the innovations that help you build out, adjust, and enforce business processes.

The 2020 CSO Report: A Comprehensive Guide for Chief Service Officers Globally


For more than a decade, ServiceMax has been focused on building a community of educated and connected Chief Service Officers (CSOs) through in-person events, executive one-on-one meetings and other touchpoints throughout the year. The CSO Report offers a summary of the major themes, initiatives, challenges, and opportunities gathered from ServiceMax’s global CSO community.

IDC MarketScape Report for Service Parts Management


ServiceMax was positioned in the Leaders category in the very first IDC MarketScape to cover the worldwide market for Manufacturing Service Parts Management. This new report profiles 8 service parts management vendors who help manufacturers manage service parts across the lifecycle of the product they manufacture.

Video Highlights - IDC MarketScape for Field Service


Watch now to hear IDC Analyst Aly Pinder share the highlights of the IDC MarketScape for Worldwide Manufacturing Field Service Management. Published in November 2019, this IDC MarketScape report profiles and rates 10 field service management vendors who support the field service management market for Manufacturing. In this video, Aly shares why field service management is a "must" to deliver service less reactively and more effectively. Hear why IDC named ServiceMax a Leader in this dynamic market.

ServiceMax Live: 20.1 Product Release


Liz Carter and Joseph June discuss our Mobile Activity Space and Project Scheduling - two new asset-driven features that come out of our 20.1 release.

ServiceMax Live: IDC MarketScape Parts Management


Liz Carter & Susan Tonkin discuss what makes us a leader in IDC’s 2019 - 2020 IDC MarketScape for Worldwide Manufacturing Field Service Management.

ServiceMax Live: Plans for 2020


From analyst coverage to customer stories, we're discussing a variety of topics this year! Have an episode idea? Want to be a guest? Comment on our post!

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