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Case Study
Innovation, Customer-Focus, & ServiceMax: The 3 Keys to Arbon Equipment’s Service Business Success

200709

  • Building & Construction
  • NAM

Arbon Equipment Corporation, a Rite-Hite® company, is part of the Rite-Hite global distribution network of exclusive representatives. As a material handling equipment manufacturer and service provider, Arbon helps customers become safer and more efficient at their docks and in their warehouses. With a desire to grow further, continuously innovate for customers, and become more proactive, the Arbon team set out on a digital transformation journey with ServiceMax. Today, Arbon relies on ServiceMax’s industry leading asset-centric field service management platform. The Arbon service business leverages ServiceMax to gain visibility into the service business, improve first-time fix rates and technician efficiency, and innovate for customers like never before.

Case Study
Eastern Lift Truck Co.: Supporting Growth While Digitizing Customer & Employee Experiences

200708

  • Mechanical or Industrial Manufacturing
  • NAM

Eastern Lift relies on ServiceMax’s industry leading asset-centric field service management platform to drive a world-class customer experience. Eastern Lift leverages our powerful installed base, work order management, scheduling, contracts, and reporting capabilities. These features help them gain visibility into the service business, reduce the administrative burden on technicians, improve the customer experience, and move toward proactive service.

Case Study
ASJC Improves Tech Utilization & Customer Satisfaction with ServiceMax & Jitterbit

200702

  • Mechanical or Industrial Manufacturing
  • Global

Al Salem Johnson Controls (ASJC) is a leading ESCO certified provider of integrated solutions, building management systems, HVAC equipment, Industrial Refrigeration, safety & fire systems that increase the energy efficiency and safety of buildings in the Kingdom of Saudi Arabia, Egypt, Lebanon, and Yemen. In 2018, ASJC implemented ServiceMax, marking the organization’s first endeavor into using a dedicated field service management solution.

White Paper
Knowledge = Field Service Profits

200417

Leverage knowledge management tools to outperform your peers. Knowledge management is one of the hottest topics among field service executives. Like never before, field service organizations are being recognized as a source of valuable recurring revenues and profits. At the same time, field service managers are being buffeted by the winds of change—demographic and technological—that are driving renewed interest in knowledge management strategies.

White Paper
From Grease to Code: What Drives Digital Service Transformation (And What Lies Ahead)

191024

Download the Forrester Executive Summary and our Whitepaper to discover how: The digitalization of industrial services requires new skills and how the marketplace (or new mixed labour models) will shape the future of talent sourcing; the focus on digital transformation has placed companies’ attention on harnessing equipment data for insights, exploring new business models, and implementing digital technologies; companies aim to better understand the lifetime of their equipment, how to improve it and how to impact customer satisfaction and business revenue.

White Paper
ServiceMax's Professional Services

190709

ServiceMax's Professional Services offers a broad range of customizable services, project management capabilities, and advanced toolsets that support a customer on their journey to plan, implement, adopt, maintain or grow their ServiceMax solution. Professional Services connects the dots between your business processes, your desired outcomes and the ServiceMax product functionality to provide an optimized field service management business.

Datasheet
ServiceMax for Equipment Dealers

200706

  • Machinery
  • Building & Construction

Often affiliated with one or more manufacturers, dealerships selling and renting equipment operate in increasingly commoditized markets with shrinking product margins. Against this challenging reality, dealers are focusing on service to differentiate themselves from the competition, drive profitable growth and increase market share. But where to start?

Datasheet
ServiceMax Document Generation

200403

ServiceMax Document Generation allows field service companies to dynamically create service requests, work orders, summary reports and more while embedding photos and capturing digital signatures even when your field service personnel are offline. Powered by Nintex Drawloop.

Datasheet
Asset-Centric Field Service Management for Facilities

190917

The challenge to continually improve margins and the promise of long term, more profitable client relationships drives facility management companies to move on from an operational role to becoming a strategic partner. At the same time Facility Management (FM) professionals battle with a multitude of inefficient systems that fail to provide the necessary visibility and accountability and that are responsible for billions of dollars wasted in facility management every year. Companies in the FM industry need to improve their processes and close functional gaps in their systems to grow margins, satisfy their customers, and realize productivity gains for their mobile workers.

Infographic
The IoT: Top 10 Numbers to Know

200727

The Internet of Things—the connectivity of devices—has the potential to transform many industries, including field service. But it can be hard to cut through the hype; since the IoT is all about using data, why not use numbers? Here are 10 numbers to stimulate your thinking about IoT today and tomorrow.

Infographic
The Rise of Asset & Service Data Gravity in Oil & Gas

180720

71% of IT and field service leaders in Oil & Gas believe that a move to more servitized or outcome-based business models will significantly enhance the way their industry operates.

Webinar
[Innovation Series] Are Installations Piling Up? Complex Jobs Simplified!

200714

Installations, overhauls and decommissions are multi-step processes that involve careful planning of resources, time and materials. If one task slips, a whole project may be at risk with painful delays and missed customer expectations. The right software can help your dispatchers and planners stay one step ahead when scheduling complex jobs. In this livecast, join ServiceMax to discuss how to schedule and monitor your complex jobs effectively.

Webinar
Field Service Circle Virtual

200710

Since we can't meet in person, we are bringing our Field Service Circles to you. Join us for insightful conversation and collaborative knowledge sharing around Field Service during these challenging times!

Webinar
How B. Braun Ensures Regulatory Compliance

200706

  • Life Science & Medical Equipment

In a fast changing and increasingly complex regulatory environment, it can be difficult to ensure compliance to an ever-changing array of medical device regulations in multiple countries. To stay compliant, but also to provide global traceability and to obtain service data from its global markets, B. Braun chose the ServiceMax Field Service Software.

Publication
ServiceMax Named a Leader in the 2020 Gartner Magic Quadrant for Field Service Management

200708

“Vendors’ positions in this Magic Quadrant reflect clients’ new expectations in areas such as collaboration, safety, business models, and AI-driven decision support for parts and labor planning. When assessing vendors, look for packaging of multiple technologies, alliances and proven results.” *Gartner, “Magic Quadrant for Field Service Management”, Jim Robinson, Naved Rashid, July 6th, 2020

Publication
Gartner: The Future of Field Service Management

200415

Field service management is changing, and changing fast. At ServiceMax, we’ve had a front row seat to this change, and we have not seen a better piece of research/analysis that lays out what the field service landscape looks like today and into the future so that you can thoughtfully prioritize your service transformation efforts. Access the full report today, with our compliments, to fully understand how to apply Gartner’s Recommendations (quoted below) to your business.

Publication
Field Service USA 2020 Report: Cutting-Edge Technology in Field Service

200407

Surveying the Next-Gen Technology that is Transforming Service Delivery and Management

Customer Story: Thermo Fisher Scientific
Video
Customer Story: Thermo Fisher Scientific

200810

  • Life Science & Medical Equipment

Thermo Fisher Scientific provides analytical instruments, equipment, reagents and consumables, software and services for research, manufacturing, analysis, discovery and diagnostics.

Video
ServiceMax Live: Leaders for the 5th Consecutive Time

200720

ServiceMax has been a Leader in Gartner’s Magic Quadrant for Field Service Management since 2014. Being 100% focused on field service is incredibly important to us, and we look forward to continuing to innovate for our customers in asset-centric industries.

Service is Everywhere: How Our Customers Impact Daily Life to Keep the World Running
Video
Service is Everywhere: How Our Customers Impact Daily Life to Keep the World Running

200717

From MRI machines to gym equipment, customers around the globe rely on ServiceMax’s cloud-based software platform to keep these machines—and the world—running, every single day. Listen to how our customers' equipment impacts our employees' everyday lives.

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