You Need a Remote Strategy: The Hybrid State of Service
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About Webinar
Our world has become increasingly hybrid—and the service experience is no exception. Since the introduction of IoT, Augmented Reality, and other new remote technologies, service organizations must now embrace a mix of in-person and remote options to deliver an exceptional customer experience. Performing remote triage quickly and effectively is a “must have.”
Join our guest speaker Paul Miller, VP and Principal Analyst at Forrester Research, and Gabriele Bodda, VP of Product Management at ServiceMax, a PTC Technology, to explore the state of industrial IoT, its impact on field service, and how organizations can adapt with an agile strategy that incorporates remote service in today’s hybrid world.
Experts for this Webinar
Paul Miller
