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Customer Stories

Baker Hughes, a GE company

In 2016, GE Oil & Gas and Baker Hughes agreed to create a world-leading oil and gas services provider, resulting in Baker Hughes, a GE company. BHGE is a full stream business, covering every segment of the oil and gas industry. Their upstream, midstream, and downstream solutions are utilized in over 120 countries and are helping customers leave a smaller environmental footprint. BHGE’s digital industrial mindset focuses on bringing safer, more affordable energy not only to their customers, but to the entire world.

Baker Hughes, a GE company (Turbomachinery Services)

In 2016, GE Oil & Gas and Baker Hughes agreed to create a world-leading oil and gas services provider, resulting in Baker Hughes, a GE company. Their Turbomachinery Services provides proven solutions that optimize production, efficiency, and safety for a full range of semi-submersible platforms and floating production units.

Chair-A-Medics, Inc.

Chair-A-Medics provides quality cleaning, preventative maintenance, mechanical and upholstery repairs for medical chair recliners in hospitals and clinics. Chair-A-Medics number one goal is to enhance the patient experience. They are also focused on growing as a company. The company currently has over 1,000 customers, and is looking to grow exponentially over the next year with the help of ServiceMax.

Compac

Compac provides integrated post-harvest solutions and services to the global fresh product industry. Customers worldwide use Compac’s fruit sorting machines and its smart technologies to improve returns, gain operational efficiencies and ensure a safe food supply.

Domino Printing Sciences

Domino Printing Sciences, a subsidiary company of Brother Industries Limited, is one of the world’s largest manufacturers of industrial and digital printing solutions. They focus on data coding, product marking, serialization, variable printing and labeling on items we use in our everyday lives.

Elekta

Elekta is a medical device manufacturing company that produces software and equipment used to improve the lives of people with cancer and brain disorders. Companies, like Elekta, in the competitive medical device industry are looking at how connectivity and smart devices can be used to generate more value for their customers as well as new sources of revenue. Elekta understands this opportunity and has been using the Internet of Things for the past decade to help differentiate its service business and expedite field service.

Enphase

Enphase Energy’s goal is to provide technology solutions that make clean energy accessible, reliable, and affordable to all. Their products include the world’s first solar microinverter, data collection and transmission equipment, and web-based analytics and management tools. Enphase has shipped over 16 million microinverters, and more than 500,000 residential and commercial systems have been launched in over 100 countries around the world.

Fluid Management

Fluid Management, an IDEX company, is the leader in automatic dispensing, mixing, and shaking equipment in the architectural coating industry. They work closely with their customers, paint equipment companies, and paint manufactures to create easy-to-use products that fit a wide range of applications.

Fourteen IP

Known as The System Integrators to the Hospitality Industry, Fourteen IP provides both telephone systems, Internet access solutions, and manages third party applications and services. They have a customer-centric approach, including 24/7 customer care and engineering coverage. Some of their widely recognized customers include Marriott, Hilton, and Four Seasons.

GE Aviation On Wing Support

With a worldwide network of dispatch and quick turn engine maintenance facilities, GE Aviation’s On Wing Support provides over 4,500 rapid repair solutions a year to more than 250 customers globally. To make sure they’re dispatching the right technician to the right job, On Wing Support turned to ServiceMax’s dedicated field service solution.

GE Healthcare

GE Healthcare is a global medical device, medical software, and healthcare provider for life- and biosciences. Using their “healthymagination” motto, they focus on reducing costs, increasing access, and enhancing the quality of life around the world. This focus on global healthcare quality helps GE Healthcare achieve their goal of improving lives in the moments that matter, meaning keeping their products and services up and running during those pivotal life moments.

GE Power

GE Power is a world leader in power generation. Its innovative technologies and digital offerings make power more affordable, reliable, accessible and sustainable across the globe. GE Power’s digital power plant, gas turbines, full balance of plant, upgrade and service solutions, and data-leveraging software are utilized across 7 regions, covering over one third of the world’s electricity. With thousands of field technicians in over 150 countries, GE Power Services is essential to keeping this electricity flowing.

James Automation

Since 2000, James Automation has manufactured, installed, maintained, and repaired a variety of gate systems like automatic sliding gates and barriers, making commercial and residential customers safer. Today, James Automation has installed over 1,200 products, and have passed over 500 automatic gate compliance tests.

Kinetico

Kinetico Advanced Water Systems is known as one of the most reliable providers of high quality water treatments solutions. Kinetico’s non-electric technology helps people all over the world solve their water problems and improve their water for both general use and consumption.

Kiwa Inspecta

Kiwa Inspecta offers a variety of services per package. They provide over 300 options including in the areas of inspections, testing, certification, technical consultancy, and training services. Kiwa Inspecta creates trust by staying transparent regarding the quality, safety, and sustainability of their products and services.

Liftech

Lifttech provides a variety of heavy equipment, construction equipment, and service solutions for industries like industrial, construction, distribution, pulp and paper, and lumber. In order to use service as their competitive differentiator, Liftech needed a solution that would provide a full view of their service business.

LitePoint Corporation

Litepoint Corporation designs, develops, and supports advanced wireless test solutions for wireless devices and consumer electronics, contract manufacturers, and wireless integrated circuit designers. In order to make service a significant part of Litepoint’s revenue, they knew they needed an end-to-end field service solution.

Lumenis

Lumenis is a global leader in minimally-invasive clinical solutions for the aesthetic, ophthalmology, and surgical markets. The company’s solutions are ground-breaking, healing previously untreatable conditions. It is key that Lumenis services their equipment in a timely, efficient manner so patients can receive vital treatments.

Luminex Corporation

Luminex Corporation develops and manufactures solutions applicable in various markets including biomedical research, clinical diagnostics, genomic and proteomic research, food safety, and pharmaceutical drug discovery. The company decided to move away from their ERP-based field service module to a cloud-based solution, and they’ve experienced incredible results since.

Malvern Panalytical

Scientists and engineers from many end markets ranging from building materials to pharmaceuticals and from metals and mining to nanomaterials use Malvern Panalytical technologies to better understand a variety of materials like proteins and polymers to sprays and aerosols. Their x ray instrumentation and software tools enable measurement and material analysis which is key in predicting how a product will behave during use.

Marel

Marel is the leading global provider of advanced equipment, systems and services to the poultry, fish, meat, and further processing industries. Marel's state-of-the-art equipment and systems help food processors of all sizes, in all markets, to operate at peak productivity. In 2015, ServiceMax and Marel teamed up to focus on unifying the brands and establishing one global standard for service.

McKinley Equipment Corporation

Since 1948, McKinley has sold a variety of products including home elevators, car lifts, residential elevators, residential stair lifts, wheelchair lifts, commercial dumbwaiters, and residential dumbwaiters. Over the years, the organization has built up a reputation for providing the highest quality products and handling client’s needs in a timely, efficient manner.

Mechdyne Corporation

Mechdyne Corporation is one of the world’s leading providers of visual information technologies. They provide customized solutions that transform complex data into insights and ideas. The key to staying ahead of their competitors is to provide exceptional customer service, thus Mechdyne knew they needed to stay in the lead by adopting a digital solution that would take their service operations to the next level.

Medivators

Medivators, a Cantel Medical Company, is one of the leading providers of infection control products and services. These solutions guarantee safe and correct disinfection of endoscopes and other devices for medical companies around the world.

Metso

Metso is a world leading industrial company providing equipment and services to the mining, aggregates, recycling, oil, gas, pulp, paper and process industries. Metso has around 6,000 service professionals in 50 countries and over 80 service centers on six continents. For the last 150 years, they have helped their customers reduce risks, improve operational efficiency, and increase profitability. Metso uses their unique knowledge, experienced people, and innovative solutions to build new, sustainable ways of growing together.

MilliporeSigma

To create one global unified field service system, gain visibility across their entire organization, and increase customer satisfaction, MilliporeSigma chose ServiceMax’s field service management solution. Today, instead of setting aside weeks to analyze data on service utilization and customer satisfaction, it takes just a click of a button on the ServiceMax dashboard. “We’re now much more proactive in taking action to improve customer service,” says Stephen McPhee, MilliporeSigma’s head of service. “ServiceMax has been a transformative tool for us.”

Mindray North America

Mindray is one of the leading global providers of medical devices and solutions. They provide solutions in three core businesses: patient monitoring and life support, in-vitro diagnostics, and medical imaging systems. In order to stay a key player in these markets, Mindray North America worked with ServiceMax to develop a field service solution that would fit their business model requirements.

Molecular Devices

Molecular Devices is one of the world's leading providers of high-performance bioanalytical measurement systems, software and consumables for life science research, pharmaceutical and biotherapeutic development. These leading-edge products enable scientists to improve productivity and effectiveness, ultimately accelerating research and the discovery of new therapeutics for their clients.

Nautilus Company

Nautilus Company provides residents of South Carolina with exemplary customer home building services, as well as home management and preventive maintenance programs. Their goal is to reduce the stress of owning or building a home.

Neisa Nordic

The leading third-party service provider in the Nordics, Neisa Nordic delivers outstanding service to all of their partners which include, Toshiba, HP and Lexmark. And when a new system was needed for their service operations in 2016, Neisa Nordic chose ServiceMax and has been impressed with time to value.

PAC

PAC is a leading global manufacturer of advanced analytical instrumentation for laboratories and online process applications in industries like biofuels, petrochemical, and environmental. PAC chose ServiceMax to continually build upon their strength in customer support using a Field Service Management platform that added value to their customers now and into the future.

PV Heating and Air

PV Heating & Air strives to give homeowners the best solutions for HVAC and home performance, utilizing scientific data, highly trained technicians, and a personal touch. To stay competitive with larger HVAC companies, PV partnered with ServiceMax to automate their system so they could spend more time on their service.

QubeGB

QubeGB provides field and managed services to the telecommunications and ISP industries. Covering 98% of the UK, their vision is to be the service provider of choice by bringing together best practices and technology with their full trained, customer focused workforce. Part of QubeGB’s business strategy for growth was to shift to an outcome-based managed service model, which is why they turned to ServiceMax.

Samsa Mechanical Service

Samsa Mechanical Service has been a part of the commercial and industrial heating, ventilation, air condition, and refrigeration service contractor business for over fifty years. The organization possess the expertise to service a variety of HVAC equipment, including products from Carrier, Dectron, McQuay, and York.

Shotspotter

ShotSpotter technology is leveraged to protect officers and connect law enforcement to their communities better. Through the use of sophisticated sensors, ShotSpotter has the ability to expose, pinpoint, and alert law enforcement agencies of real time, illegal gunfire incidents. ServiceMax technology enables proactive, informed, data driven field service maintenance, and helps Shotspotter increase the safety and security for cities and police departments around the United States and beyond.

Solta Medical

Solta Medical, a leader in the medical aesthetics market, has provided over ten years of clinical study and research. Over 2.5 million people around the world have undergone a procedure performed with Solta’s products.

Sony Professional Services

Sony Professional Services, a division of Sony Europe, designs, installs and supports fully integrated solutions for the capture, storage and distribution of audio-visual (AV) assets. Their high-end cameras, broadcast and audiovisual solutions are used in digital cinema, media, theatre, healthcare, and corporate education.

SPP Pumps

For over 130 years, SPP Pumps has manufactured centrifugal pumps and systems. They have been used across various industry applications including construction, fire protection, mining, oil and gas, power generation, and water. Their customers’ pumping applications are usually very demanding, and typically live in hostile or extreme temperature environments around the globe.

Topcon

When Topcon needed to transform their service organisation into a profit centre for their company, they turned to ServiceMax to deliver an enterprise field service management solution with a mobile application specifically built for field service. According to Topcon’s Director of IT, Gary Yantsos, “ServiceMax was the clear winner for us because it’s one of the few products that represents a comprehensive service framework and we had the ability to tune it to make it relevant to our business.”

Traka

In order to protect your most valuable assets and company equipment, Traka offers a wide range of products including key cabinets, lockers, software, and various accessories. Traka is part of the ASSA ABLOY group, the world’s largest lock manufacturer by sales volume. When clients better protect the keys and assets that are critical for their business, they are able to reduce costs and improve efficiencies by reducing downtime and preventing losses and damage of company assets.

Tyco Integrated Security

Tyco Integrated Security, now a part of Johnson Controls, is focused on providing the most advanced business security solutions, including the design, installation, and services. Their products and services are used by over 500,000 customers across North America.

Westmor Industries

Westmor designs and manufactures a full line of petroleum and liquid handling parts. Their products and services include bobtails, bulk plants, c-store construction management, c-store technical service, fueling systems, and truck tanks. Industries like petroleum, propane, biofuels, aviation, transportation, and agronomy utilize their product and services.