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Customer Stories

Domino UK

Domino UK, a subsidiary company of Brother Industries Limited, is one of the world’s largest manufacturers of industrial and digital printing solutions. They focus on data coding, product marking, serialization, variable printing and labeling on items we use in our everyday lives.

Baker Hughes, a GE company

In 2016, GE Oil & Gas and Baker Hughes agreed to create a world-leading oil and gas services provider, resulting in Baker Hughes, a GE company. BHGE is a full stream business, covering every segment of the oil and gas industry. Their upstream, midstream, and downstream solutions are utilized in over 120 countries and are helping customers leave a smaller environmental footprint. BHGE’s digital industrial mindset focuses on bringing safer, more affordable energy not only to their customers, but to the entire world.

Baker Hughes, a GE company (Turbomachinery Services)

In 2016, GE Oil & Gas and Baker Hughes agreed to create a world-leading oil and gas services provider, resulting in Baker Hughes, a GE company. Their Turbomachinery Services provides proven solutions that optimize production, efficiency, and safety for a full range of semi-submersible platforms and floating production units.

Chair-A-Medics, Inc.

Chair-A-Medics provides quality cleaning, preventative maintenance, mechanical and upholstery repairs for medical chair recliners in hospitals and clinics. Chair-A-Medics number one goal is to enhance the patient experience. They are also focused on growing as a company. The company currently has over 1,000 customers, and is looking to grow exponentially over the next year with the help of ServiceMax.


Elekta is a medical device manufacturing company that produces software and equipment used to improve the lives of people with cancer and brain disorders. Companies, like Elekta, in the competitive medical device industry are looking at how connectivity and smart devices can be used to generate more value for their customers as well as new sources of revenue. Elekta understands this opportunity and has been using the Internet of Things for the past decade to help differentiate its service business and expedite field service.


Enphase Energy’s goal is to provide technology solutions that make clean energy accessible, reliable, and affordable to all. Their products include the world’s first solar microinverter, data collection and transmission equipment, and web-based analytics and management tools. Enphase has shipped over 16 million microinverters, and more than 500,000 residential and commercial systems have been launched in over 100 countries around the world.

Fourteen IP

Known as The System Integrators to the Hospitality Industry, Fourteen IP provides both telephone systems, Internet access solutions, and manages third party applications and services. They have a customer-centric approach, including 24/7 customer care and engineering coverage. Some of their widely recognized customers include Marriott, Hilton, and Four Seasons.

Fluid Management

Fluid Management, an IDEX company, is the leader in automatic dispensing, mixing, and sharking equipment in the architectural coating industry. They work closely with their customers, paint equipment companies, and paint manufactures to create easy-to-use products that fit a wide range of applications.

GE Aviation On Wing Support

With a worldwide network of dispatch and quick turn engine maintenance facilities, GE Aviation’s On Wing Support provides over 4,500 rapid repair solutions a year to more than 250 customers globally. To make sure they’re dispatching the right technician to the right job, On Wing Support turned to ServiceMax’s dedicated field service solution.

GE Healthcare

GE Healthcare is a global medical device, medical software, and healthcare provider for life- and biosciences. Using their “healthymagination” motto, they focus on reducing costs, increasing access, and enhancing the quality of life around the world. This focus on global healthcare quality helps GE Healthcare achieve their goal of improving lives in the moments that matter, meaning keeping their products and services up and running during those pivotal life moments.

GE Power

GE Power is a world leader in power generation. Its innovative technologies and digital offerings make power more affordable, reliable, accessible and sustainable across the globe. GE Power’s digital power plant, gas turbines, full balance of plant, upgrade and service solutions, and data-leveraging software are utilized across 7 regions, covering over one third of the world’s electricity. With thousands of field technicians in over 150 countries, GE Power Services is essential to keeping this electricity flowing.

James Automation

Since 2000, James Automation has manufactured, installed, maintained, and repaired a variety of gate systems like automatic sliding gates and barriers, making commercial and residential customers safer. Today, James Automation has installed over 1,200 products, and have passed over 500 automatic gate compliance tests.


Kinetico Advanced Water Systems is known as one of the most reliable providers of high quality water treatments solutions. Kinetico’s non-electric technology helps people all over the world solve their water problems and improve their water for both general use and consumption.

Kiwa Inspecta

Kiwa Inspecta offers a variety of services per package. They provide over 300 options including in the areas of inspections, testing, certification, technical consultancy, and training services. Kiwa Inspecta creates trust by staying transparent regarding the quality, safety, and sustainability of their products and services.


Marel is the leading global provider of advanced equipment, systems and services to the poultry, fish, meat, and further processing industries. Marel's state-of-the-art equipment and systems help food processors of all sizes, in all markets, to operate at peak productivity. In 2015, ServiceMax and Marel teamed up to focus on unifying the brands and establishing one global standard for service.


To create one global unified field service system, gain visibility across their entire organization, and increase customer satisfaction, MilliporeSigma chose ServiceMax’s field service management solution. Today, instead of setting aside weeks to analyze data on service utilization and customer satisfaction, it takes just a click of a button on the ServiceMax dashboard. “We’re now much more proactive in taking action to improve customer service,” says Stephen McPhee, MilliporeSigma’s head of service. “ServiceMax has been a transformative tool for us.”

Molecular Devices

Molecular Devices is one of the world's leading providers of high-performance bioanalytical measurement systems, software and consumables for life science research, pharmaceutical and biotherapeutic development. Included within a broad product portfolio are platforms for high-throughput screening, genomic and cellular analysis, colony selection and microplate detection. These leading-edge products enable scientists to improve productivity and effectiveness, ultimately accelerating research and the discovery of new therapeutics for their clients.


ShotSpotter technology is leveraged to protect officers and connect law enforcement to their communities better. Through the use of sophisticated sensors, ShotSpotter has the ability to expose, pinpoint, and alert law enforcement agencies of real time, illegal gunfire incidents. Their surveillance technology provides an exact location on a map (latitude/longitude) with related data such as the address, number of rounds fired, and type of gunfire straight to a user’s device. Their goal is to reduce gun violence, improve public safety, and enhance the resiliency of communities all over the world. ServiceMax technology enables proactive, informed, data driven field service maintenance, and helps Shotspotter increase the safety and security for cities and police departments around the United States and beyond.

SPP Pumps

For over 130 years, SPP Pumps has manufactured centrifugal pumps and systems. They have been used across various industry applications including construction, fire protection, mining, oil and gas, power generation, and water. Their customers’ pumping applications are usually very demanding, and typically live in hostile or extreme temperature environments around the globe.


When Topcon needed to transform their service organisation into a profit centre for their company, they turned to ServiceMax to deliver an enterprise field service management solution with a mobile application specifically built for field service. According to Topcon’s Director of IT, Gary Yantsos, “ServiceMax was the clear winner for us because it’s one of the few products that represents a comprehensive service framework and we had the ability to tune it to make it relevant to our business.”


In order to protect your most valuable assets and company equipment, Traka offers a wide range of products including key cabinets, lockers, software, and various accessories. Traka is part of the ASSA ABLOY group, the world’s largest lock manufacturer by sales volume. They have over 5,000 customers globally, with users at schools, prisons, police premises, transport hubs, and utility sites. With Traka in place, clients can secure, manage, and audit their equipment. When clients better protect the keys and assets that are critical for their business, they are able to reduce costs and improve efficiencies by reducing downtime and preventing losses and damage of company assets.

Westmor Industries

Westmor designs and manufactures a full line of petroleum and liquid handling parts. Their products and services include bobtails, bulk plants, c-store construction management, c-store technical service, fueling systems, and truck tanks. Industries like petroleum, propane, biofuels, aviation, transportation, and agronomy utilize their product and services.