Prior to ServiceMax, Chair-A-Medics was unable to capture what was happening in the field. “We could not see what parts and labor were being applied, except through technicians writing on a piece of paper and faxing it over at the end of the day, or the end of the week,” explained Victoria Butt, IT Manager. This delayed invoicing customers, providing estimates, and ordering inventory parts. For a company focused on growth, these delays were detrimental.
Chair-A-Medics knew it needed a service software solution to achieve its growth objectives. The company needed a tool that would provide better insight into their business, as well as improve their customer and technician experience.