When technicians are in the field, they need instant access to information, resources and people to succeed. Zinc’s powerful remote service features allow teams to communicate 1:1 and in groups using text, voice, video and photo annotation, content sharing and location sharing. Group conversations provide a flexible way for information to flow freely across the organization. Conversations can be connected to ServiceMax and Salesforce objects, allowing for fast and seamless discussion to happen within the context of a work order, installed product, case, contract and more. With a highly intuitive user experience, technicians easily troubleshoot in a 1:1 video call, join a team conference call with one tap, send their location to find a part nearby, and much more.
Now with video annotation!