Zinc connects everyone, allowing organizations to reduce mean time to repair, boost customer satisfaction and improve employee engagement.
Zinc makes it easy to communicate information to the entire company, facilitate connections and share among field engineers.
Service teams need access to information, knowledge, and people to succeed.
Zinc connects the entire service team and adds structure, automation, and oversight to communication and collaboration. Integrated with the tools service teams already use, service teams can collaborate in context and get the information they need at the right time.
Eliminate routine tasks, make collaboration faster
With analytics, service teams get immediate time-to-value
Troubleshoot in 1:1 video calls with one tap
Collaborate in context and get information at the right time
Service teams, from the back office to the field engineer, need access to information, knowledge, and people to succeed.
Get smarter about collaboration. Eliminate routine tasks and leverage bots and automation to route and track requests. Zinc uses automation to make collaboration faster, more effortless, and prevents things from slipping through the cracks.
Information flows throughout the organization in many different modes. Hidden in these communication threads are answers to possible inefficiencies, weaknesses and information gaps, such as the need for more training or business process improvements. With analytics, service leaders can finally see how their organization communicates—the who, what, when and why.
With quick implementation and easy administration, service teams get immediate time-to-value, all while being assured of enterprise-grade security and compliance.
When technicians are in the field, they need instant access to information, resources and people to succeed. Zinc’s powerful remote service features allow teams to communicate 1:1 and in groups using text, voice, video and photo annotation, content sharing and location sharing. Group conversations provide a flexible way for information to flow freely across the organization. Conversations can be connected to ServiceMax and Salesforce objects, allowing for fast and seamless discussion to happen within the context of a work order, installed product, case, contract and more. With a highly intuitive user experience, technicians easily troubleshoot in a 1:1 video call, join a team conference call with one tap, send their location to find a part nearby, and much more.
Zinc connects the entire service team, enabling everyone to do their best work by adding structure, automation, and oversight to communication and collaboration. Integrated with the tools service teams already use, service teams can collaborate in context and get the information they need at the right time.