Intelligent Remote Service Software: Boost Service Resolution Efficiency

Zinc connects everyone, allowing organizations to reduce mean time to repair,
boost customer satisfaction and improve employee engagement.

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Zinc Intelligent Collaboration


Zinc makes it easy to communicate information to the entire company, facilitate connections and share among field engineers.

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Drive key metrics and deliver exceptional service to customers.

  • -37%
    to Service
  • +20%

Collaborate Smarter, Faster and More Intuitively

Service teams need access to information, knowledge, and people to succeed.

Zinc connects the entire service team and adds structure, automation, and oversight to communication and collaboration. Integrated with the tools service teams already use, service teams can collaborate in context and get the information they need at the right time.

ServiceMax Zinc app on tablet and mobile devices, with analytics dashboard viewed on a desktop

Automate Routine Tasks

Eliminate routine tasks, make collaboration faster

Analyze Usage Trends

With analytics, service teams get immediate time-to-value

Stay Connected, Stay Aligned

Troubleshoot in 1:1 video calls with one tap

Enhance Communication Across Apps

Collaborate in context and get information at the right time

Protect Profits with Guaranteed Security, Privacy and Compliance

  • Military-Grade Encryption
  • Multi-Factor Authentication
  • SSO and SAML 2.0

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