Spare Parts, Returns & Depot Repair Management

Control inventory across the service delivery chain by having the right parts at the right time, and at the lowest possible cost

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What Happens When ServiceMax Helps Manage Your Service Parts Logistics?

-14%
SERVICE
COST
-13%
MEAN TIME
TO REPAIR

ServiceMax ensures you have parts visibility across all stocking locations including technician vans and depots. Wherever you do your repair and maintenance work, ServiceMax keeps service logistics efficient so you can keep your operations profitable. In fact, the average ServiceMax customer decreases service costs by 14%* and mean time to repair by 13%*. These decreases, among other indicators are why ServiceMax is the leading field service management software.

*Average ServiceMax customer results
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[Innovation Series] 5 Proven Ways to Master Parts Management
IDC Marketscape Report

ServiceMax Named Leader in New IDC MarketScape Report for Service Parts Management

This new IDC MarketScape profiles 8 service parts management vendors who help manufacturers manage service parts across the lifecycle of the product they manufacture. As the IDC MarketScape notes, “Going beyond a focus on service parts to primarily affect efficiency or reduce costs is providing manufacturers with a fertile channel to achieve new heights within the customer experience and revenue creation.” Our asset-centric approach to service execution makes ServiceMax uniquely suited to deliver the capabilities that matter to manufacturers.

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industry leading

Technicians in the field can effortlessly make ad-hoc parts requests with ServiceMax Go

Industry-Leading Capabilities to Manage Spare Parts, Trunk Stock & Depot Repair

The Right Parts, On Time - At the Lowest Possible Cost

“Sorry, I don’t have that part in my van. I’ll track one down and come back later.” Nothing is more frustrating for your customers or technicians. With ServiceMax this is a rare occurrence. The reliable tracking of parts through the ServiceMax platform gives you full visibility, so you know where parts are at all times. But there is more to our parts management capabilities, a favorite of our customers is the trigger-based auto replenishment feature. It balances the technician’s habit of having too many parts rather than risk a return visit, with the demand of the supply chain staff to keep minimum stock only. By controlling overstocking and at the same time preventing “run outs”, ServiceMax helps you maintain optimal inventory levels – and removes friction between service and supply chain departments. As a result, you’ll cut inventory and shipping costs.

industry leading

Technicians in the field can effortlessly make ad-hoc parts requests with ServiceMax Go

Return Material Authorization

Initiating RMAs is as easy in the field as it is in the back office

Return Material Authorization (RMA)

Manage Returns from Any Location through Any Repair Network

Getting parts to technicians in the field is standard procedure in field service but the reverse flow is logistically more complex. This is even more true for organizations who deal with large parts volumes and global service networks. The ServiceMax platform includes comprehensive RMA capabilities that enable you to manage, monitor and track all returns. Whether you plan to re-use parts or remanufacture carcasses, ServiceMax has got your back. ServiceMax helps you efficiently manage returns through multiple depots and locations, so you keep track of it all while keeping the cost of logistics low.

Return Material Authorization

Initiating RMAs is as easy in the field as it is in the back office

Asset-Driven Recall Management

Asset-Driven Recall Management

Handle all Field Change Orders with Maximum Efficiency

Imagine you have a recall for a part that you use in the majority of your products. Without field change order capabilities as part of an asset-centric platform, you will be left with a lot of legwork. ServiceMax Asset 360™ capabilities keep your installed base accurate so that a simple search of your installed base gives you the list of customers, the location of the units and their status with the respective bill of material. By leveraging a field change order workflow, work orders and cases are then created automatically; and easily taken care of by dispatchers and technicians through distinctive color coding, and notifications. This reduces recall-related cost significantly and allows a complete traceability of your products for compliance purposes.

What’s more, while technicians are in the field completing break-fix or planned maintenance work, they can check if nearby assets are on the recall list.

Asset-Driven Recall Management
Inventory Integration

Parts Management Dashboard in ServiceMax

Inventory Integration

Complete Inventory Control Across Systems

ServiceMax customers often integrate our field service management platform with other software. Parts are a key integration point with ERP systems. Whereas the part ordering process is handled by the ERP system, ServiceMax takes over once the parts are on the way to the technicians. ServiceMax Parts Management — integrated with inventory costing and control capabilities of leading ERP systems — gives you visibility and control across all inventory locations, including depot repair facilities, technician trucks and customer consignment sites. Regular updates ensure that your inventory is up-to-date, accurate and audit ready.

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