ServiceMax from GE Digital

Parts & Returns Management

Control Inventory Across the Service Chain with

Spare Parts, Returns & Depot Repair

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What happens when ServiceMax helps manage your service parts logistics?

-8% Service Costs
-13%Mean Time to Repair

ServiceMax ensures you have parts visibility across locations, in vans and at depots. Wherever you repair, ServiceMax keeps service logistics efficient so you can keep your operations profitable. In fact, the average ServiceMax customer decreases service costs by 8%* and mean time to repair by 13%*.
*Average ServiceMax customer results, based on a survey conducted in September 2016.

Manage parts, returns and repairs across any service network

ServiceMax Customer Testimonials - LitePoint

See How Litepoint uses ServiceMax for efficient depot repair operations

Broken products, missing parts and messy returns; these are a major drain on your profitability and a major strain on your customer relationships. But they also represent a unique opportunity. A timely, hassle-free replacement or repair can result in a customer more loyal to your brand than ever before, while a quick turnaround of refurbished products or parts can significantly lower costs and positively impact your bottom line.

Spare Parts & Trunk Stock

The right parts, on-time – every time
"Sorry, I don't have that part in my van – I'll track one down and come back later." Nothing is more frustrating for your customer or your technician. With ServiceMax this a rare occurrence. Careful tracking of parts in the warehouse and with the technician ensures you know where parts are at all times. In addition, trigger-based parts auto-replenishment features minimize overstocking while simultaneously preventing stock “run outs,” ensuring optimal inventory levels that technicians can rely on for their parts requisitions.

Manage inventory data for all types of parts transactions including parts requests, return material authorizations (RMAs), stock adjustment or stock transfer

Provide service partners a real-time view into parts availability, and the ability to request/ship parts and initiate/ close parts transactions

Search parts stock remotely for access anytime, anywhere

Quickly manage part swaps while in the field

Handle large volumes with ease via batch entitlement checks, and barcode-enabled receipts, moves and shipments

Feed parts availability and location information back into the field service scheduling process to ensure first time fixes

Intelligently schedule parts during schedule optimization

Empower technicians to quickly locate the right part via advanced lookup filters for both their own trunk stock, as well as nearby technicians and depots

Inventory Integration

Complete inventory control across systems

Managing inventory is a constant balancing act. Carry too little inventory and you risk losing revenue opportunities and disappointing customers who can't get the part or product they need. Carry too much inventory and your company is hit with costly write-downs. ServiceMax helps you maintain optimal inventory levels. Our parts management capabilities integrated with inventory costing and control capabilities of leading ERP systems, provides complete management of all inventory locations, including depot repair facilities, technician trucks and customers’ service consignment. Timely inventory updates ensure that your inventory is up-to-date, accurate and audited–thereby minimizing inventory leakage and write-downs.

Returns Material Authorization (RMA)

Optimize returns from any location through any repair network
Returns represent one of the most logistically challenging processes in your service chain - for you, your suppliers, your distributors, and your customers. For organizations in industries like consumer electronics, high technology or medical device manufacturers with large volumes and complex, global service networks, the challenge is even more daunting. Luckily, ServiceMax enables you to automatically speed returns through multiple depots and locations, so you keep track of it all while keeping the cost of logistics low.

Manage forward and reverse logistics for all types of parts and product transactions, including return material authorizations (RMAs), field replaceable unit (FRU) returns, exchanges and repairs

Manage returns through complex networks, including global parts depots, in-country hubs, regional distribution centers (RDCs), field stocking locations (FSLs) and third-party repair centers

Set up complex routing rules to automatically speed returns through multiple depots and locations

Maintain a product revision and substitution matrix for quick customer exchanges and upgrades

Handle large volumes with ease via batch entitlement checks, and barcode-enabled receipts, moves & shipments

Analyze return volumes and trends to provide valuable input to quality, engineering and materials planning team

Support global networks in multiple languages

ServiceMax Service Parts and Reverse Logistics Demo

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