Leverage score-based recommendations to make your dispatchers more effective
Drag-and-drop work order assignments to field personnel
Get real-time notifications when new jobs are coming in
Zoom in on relevant information with powerful, Google-like search capabilities
Create personalized views to get to the right resources and jobs with one click
Feed parts availability and location information back into the field service scheduling process to ensure first-time fixes
Find the right engineer for selected work orders based on territory or proximity
View alerts for work orders that are in jeopardy status
Make smarter job assignments with Advanced Technician Search to find technicians and engineers using multiple qualification criteria
Assign multiple technicians, engineers or service teams to a job
Adjust work order criteria directly from the Service Board
Set up rules to automatically assign field workers based on skills, expertise levels, proximity to the job and driving distances to work orders
Utilize bi-directional integration to desktop calendar tools like Microsoft Outlook
Always know the location of your field engineers with on-demand location tracking
Automatically dispatch and assign work orders to contractor resources
Prioritize assignments based on customer priority, part availability, or service request priority
Account for the technician or engineer’s entire day with event scheduling that breaks down each job by drive time, work time, breaks, etc.
Improve scheduling accuracy with automated drive time calculations
Take advantage of infrastructure layers on top of map views to see at a glance
See a list of open timeslots ranked by incurred cost with the feature Ranked Appointment Booking
Assemble and manage crews with the right skills, equipment, and spaces
Define standard and complex shift plans, roster technicians to multiple shifts on different rates, and override personal or public holidays if needed