Dispatch Software & Field Service Scheduling

Right job, right engineer, right parts
with the best results

+23%

Field Engineer Productivity

-14%

Service
Costs

ServiceMax ensures you send the right people to the right job at the right time, with remarkable results from our service scheduling software. The average ServiceMax customer increases field productivity by 23%* and reduces service costs by 14%*.

*Average ServiceMax customer results

Webinar

[Innovation Series] Secrets of Efficient Scheduling Revealed

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See how Fluid Management uses ServiceMax to modernize dispatch

See How Dispatchers Use ServiceMax

When a customer's issue cannot be resolved remotely, and an engineer is needed on site, you want to respond immediately, but you also need to ensure that your field service management teams — either your employees or your partners' — are utilized efficiently; minimizing long drive times and white space in their schedules. ServiceMax has the right dispatching software options to help you efficiently manage work orders, maximize utilization rates, and keep your most valuable customers happy.

Service Scheduling Software

Empower your dispatchers with intelligent recommendations

Assigning jobs to your service technicians and engineers can be a complex operation, requiring deep expertise, especially when you have to balance routing, equipment tracking and workforce monitoring. Designed with the dispatcher’s needs in mind, Service Board service scheduling software provides decision assistance by equipping your dispatchers with score-based recommendations. The benefits for dispatchers are a much-reduced learning curve, and an easy way to complete even complex tasks with inventory and invoicing quickly. As a result, you will experience a significant increase in dispatching productivity and efficiency.

Leverage score-based recommendations to make your dispatchers more effective
Drag-and-drop work order assignments to field personnel
Get real-time notifications when new jobs are coming in
Zoom in on relevant information with powerful, Google-like search capabilities
Create personalized views to get to the right resources and jobs with one click
Feed parts availability and location information back into the field service scheduling process to ensure first-time fixes
Find the right engineer for selected work orders based on territory or proximity
View alerts for work orders that are in jeopardy status
Make smarter job assignments with Advanced Technician Search to find technicians and engineers using multiple qualification criteria
Assign multiple technicians, engineers or service teams to a job
Adjust work order criteria directly from the Service Board
Set up rules to automatically assign field workers based on skills, expertise levels, proximity to the job and driving distances to work orders
Utilize bi-directional integration to desktop calendar tools like Microsoft Outlook
Always know the location of your field engineers with on-demand location tracking
Automatically dispatch and assign work orders to contractor resources
Prioritize assignments based on customer priority, part availability, or service request priority
Account for the technician or engineer’s entire day with event scheduling that breaks down each job by drive time, work time, breaks, etc.
Improve scheduling accuracy with automated drive time calculations
Take advantage of infrastructure layers on top of map views to see at a glance
See a list of open timeslots ranked by incurred cost with the feature Ranked Appointment Booking
Assemble and manage crews with the right skills, equipment, and spaces
Define standard and complex shift plans, roster technicians to multiple shifts on different rates, and override personal or public holidays if needed

Real-Time Schedule Optimization

Service schedules continuously optimized for maximum efficiency

Talented and informed dispatchers work wonders with the daily schedule – mentally balancing technician locations, skill sets, expertise, priority customers, and situation severity. But what happens when the number of technicians and work orders scale, when unpredictable requests arrive, and when Industrial IoT generated work requests come in. As complexity rises, humans need a bit of assistance – that's where Schedule Optimization comes in. Schedule Optimization from ServiceMax is an automated scheduling, workforce optimization and dispatch solution that provides the most effective allocation of your resources based on your business objectives. Your dispatch efficiency is dramatically improved, costs to schedule are minimized and your technicians are enabled to perform more jobs each day.

World-class real-time scheduling optimization with the ability to receive & service requests from IoT enabled devices
Designed with multiple industry verticals in mind to support many different optimization needs, including overtime, drive time, overall costs and SLA attainment
Ability to override automatic scheduling decisions as needed and manage only to exceptions – unresourced work, in-jeopardy work and schedule violations
Real-time optimization of your workforce scheduling in response to changing business conditions till dispatch threshold window is reached
Optimize the schedules of both employees and partner resources in a single system
Multi-skill technician matching:
- Eligibility criteria to narrow qualified engineers — visa, permit, certification
- Skill matrix-based matching of right engineer to right job — multiple skills and skill levels
- Get an engineer onsite ASAP — best-fit optimization on the nearest available qualified person
- Set mandatory, preferred, prohibited engineers as hard and soft constraints
Immediately re-optimizes schedules when high priority orders come in to take care of customer down, high value customer and emergency service
View optimized schedules on any mobile device — tablets, smartphones and laptops
Street Level Routing (SLR)– route optimization based street-level drive routes and drive time estimates
Automates schedule optimization, assigning each technician or engineer the optimum work orders to achieve your service goals
Ability to support “Drip-Feed” scheduling, or the dynamic update of an engineer’s schedule after the current job is completed
Schedule overnight stay for technicians when several consecutive work orders are in near proximity
Re-schedule customer appointments on-demand and promise arrival windows via ranked appointment booking
Define Optimization Engine rules for hard constraints that need to followed, such as mandatory skills, and also for soft constraints that only need consideration
Seamless integration with a rich, interactive and highly configurable Dispatch Console on one screen
Pre-configured predictive metrics reports showing optimization projections for utilization, drive time, SLA and skill violations

Webinar

[Innovation Series] The Do's and Don'ts of Contractor Management

Watch-On-Demand

Third-Party Contractor Communities

Cost-effective contractor management,
scheduling and dispatch

When there is a spike in demand or when you need specialized skills, third-party contractors can help you meet your SLAs.

Partners represent you and need detailed information to respond on-time and deliver excellent service. Similarly, you need visibility into each partner's operation to ensure transparency. With ServiceMax 3rd Party Contractor Communities, you keep your partners close, so your customers are never too far away. With complete visibility into your service channel, your partners stay accountable not only to their schedules, but your customers’ satisfaction so you meet service demand and revenue goals stay on target.

See the Business Impact

Datasheet

ServiceMax Field Service Management

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White Paper

Service Transformation Through Schedule Optimization

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Datasheet

ServiceMax Scheduling & Dispatch

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Learn how ServiceMax can help you improve asset uptime and optimize resource productivity

Contact Us

Learn how ServiceMax can help you improve asset uptime and optimize resource productivity.

Find out more

Scheduling and Dispatch Software

Scheduling and Dispatch

Right job, right engineer, right parts
with the best results

[Innovation Series] Secrets of Efficient Scheduling Revealed

See how Fluid Management uses ServiceMax to modernize dispatch

See How Dispatchers Use ServiceMax

Service Scheduling Software

Empower your dispatchers with intelligent recommendations

Real-Time Schedule Optimization

Service schedules continuously optimized for maximum efficiency

[Innovation Series] The Do's and Don'ts of Contractor Management

Third-Party Contractor Communities

Cost-effective contractor management,
scheduling and dispatch

See the Business Impact

ServiceMax Field Service Management

Service Transformation Through Schedule Optimization

ServiceMax Scheduling & Dispatch

Learn how ServiceMax can help you improve asset uptime and optimize resource productivity

Contact Us

Scheduling and Dispatch Software

Scheduling and Dispatch

[Innovation Series] Secrets of Efficient Scheduling Revealed

See how Fluid Management uses ServiceMax to modernize dispatch

See How Dispatchers Use ServiceMax

Service Scheduling Software

Empower your dispatchers with intelligent recommendations

Real-Time Schedule Optimization

Service schedules continuously optimized for maximum efficiency

[Innovation Series] The Do's and Don'ts of Contractor Management

Third-Party Contractor Communities

Cost-effective contractor management, scheduling and dispatch

See the Business Impact

ServiceMax Field Service Management

Service Transformation Through Schedule Optimization

ServiceMax Scheduling & Dispatch

Learn how ServiceMax can help you improve asset uptime and optimize resource productivity

Contact Us

Cost-effective contractor management,
scheduling and dispatch