Right job, right engineer, right parts
with the best results

Field Engineer Productivity

ServiceMax ensures you send the right people to the right job at the right time, with remarkable results from our service scheduling software. The average ServiceMax customer increases field productivity by 23%* and reduces service costs by 14%*.

*Average ServiceMax customer results
[Innovation Series] Secrets of Efficient Scheduling Revealed
Customer Story: Fluid Management

See how Fluid Management uses ServiceMax to modernize dispatch

See How Dispatchers Use ServiceMax

When a customer's issue cannot be resolved remotely, and an engineer is needed on site, you want to respond immediately, but you also need to ensure that your field service management teams — either your employees or your partners' — are utilized efficiently; minimizing long drive times and white space in their schedules. ServiceMax has the right dispatching software options to help you efficiently manage work orders, maximize utilization rates, and keep your most valuable customers happy.

Service Scheduling Software

Service Scheduling Software

Empower your dispatchers with intelligent recommendations

Assigning jobs to your service technicians and engineers can be a complex operation, requiring deep expertise, especially when you have to balance routing, equipment tracking and workforce monitoring. Designed with the dispatcher’s needs in mind, Service Board service scheduling software provides decision assistance by equipping your dispatchers with score-based recommendations. The benefits for dispatchers are a much-reduced learning curve, and an easy way to complete even complex tasks with inventory and invoicing quickly. As a result, you will experience a significant increase in dispatching productivity and efficiency.

Service Scheduling Software
Maxpert Video Series - Daniel Bennett

Real-Time Schedule Optimization

Service schedules continuously optimized for maximum efficiency

Talented and informed dispatchers work wonders with the daily schedule – mentally balancing technician locations, skill sets, expertise, priority customers, and situation severity. But what happens when the number of technicians and work orders scale, when unpredictable requests arrive, and when Industrial IoT generated work requests come in. As complexity rises, humans need a bit of assistance – that's where Schedule Optimization comes in. Schedule Optimization from ServiceMax is an automated scheduling, workforce optimization and dispatch solution that provides the most effective allocation of your resources based on your business objectives. Your dispatch efficiency is dramatically improved, costs to schedule are minimized and your technicians are enabled to perform more jobs each day.

Maxpert Video Series - Daniel Bennett
[Innovation Series] The Do's and Don'ts of Contractor Management

Third-Party Contractor Communities

Cost-effective contractor management,
scheduling and dispatch

When there is a spike in demand or when you need specialized skills, third-party contractors can help you meet your SLAs.

Partners represent you and need detailed information to respond on-time and deliver excellent service. Similarly, you need visibility into each partner's operation to ensure transparency. With ServiceMax 3rd Party Contractor Communities, you keep your partners close, so your customers are never too far away. With complete visibility into your service channel, your partners stay accountable not only to their schedules, but your customers’ satisfaction so you meet service demand and revenue goals stay on target.

Learn how ServiceMax can help you improve asset uptime and optimize resource productivity


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