Work Order Management
To ensure a service experience that exceeds your customers’ expectations, ServiceMax provides functionality to help you manage and track work orders through all stages, from creation and assignment through job execution, debrief, and customer sign-off.
Dispatchers leverage Service Board to create work orders, schedule jobs via drag and drop, get intelligent resource recommendations, track technicians, predict drive times, and much more. Technicians, upon work order assignment, use the mobile app ServiceMax Go to access information on the work order, capture the job execution details, and debrief. Dedicated, no-code work flows ensure your technicians perform jobs consistently across different teams and geographies.