Because ServiceMax is cloud-based, it was seamlessly integrated into Kinetico’s processes in less than six weeks. Now, the cloud allows Kinetico to implement business process changes in hours instead of weeks, saving them a ton of time.
Kinetico is also saving time by cutting their work order resolution time in half. Now, technicians are automatically notified of a case opened in their area and can easily debrief with a work order.
Kinetico saw nearly ubiquitous adoption amongst their dealers. They are benefiting from increased visibility, streamlined scheduling and an automated resolution process. Their business is more agile too, and business process changes that could take weeks to put in place, now take only hours.
With a more efficient process set in place, there has been a decrease in the number of missed SLAs, improving customer satisfaction across all 50,000 of Kinetico’s customers!