DISH is a Fortune 250 company with more than $13 billion in annual revenue that continues to redefine the communications industry. DISH operates a national in-home installation workforce, as well as an advertising sales group delivering targeted advertising solutions on DISH TV and Sling TV. In addition to its TV services through its strategic spectrum portfolio and other assets, DISH is poised to enter the wireless market as a facilities-based provider of wireless services with a nationwide consumer offering and development of the first virtualized, standalone 5G broadband network in the U.S.




10,001+ employees

Englewood, CO


"Zinc makes it easier for our teams in the field to access the subject-matter experts they need to deliver award-winning service in the home."

Robb Origer
VP In-Home Services
DISH Enlists Zinc to Optimize the Customer Experience


DISH Network, a leading direct-broadcast satellite service provider, has thousands of field technicians who install, maintain and fix equipment and services for customers nationwide. These technicians have been integral to DISH’s award-winning customer satisfaction levels year after year.
As DISH began its next big market move toward providing in-home customer service for its partners, leaders looked for a real-time communication solution that would allow DISH service teams to continue delivering exceptional customer service, while improving first-time fix rates and reducing job overruns across a variety of new products and services.

Robb Origer joined ServiceMax Live to discuss the women's network at DISH.


After researching different solutions, DISH identified Zinc as the leading vendor due to the ability to get technicians instant support using any mode of communication on a platform that is secure, scalable and easy to administer. DISH rolled out Zinc to a few thousand employees in a span of 2 weeks.


Zinc transformed DISH’s field service execution by connecting technicians with experts in real time, providing easy access to relevant information and alerts, and offering frictionless collaboration via any mode of communication so that technicians could exceed customer expectations. With better access to support on the job and fewer barriers to teammates and company information, DISH has also seen improvements in employee engagement and retention.