With one spot for all customer engagement, the field service team and back office administration have a better understanding of their clients. Employees can answer customer questions right away, which has increased client satisfaction.
Customers are also happy with the speed of invoice delivery. SPP Pumps now provides invoices to customers in just one day – an increase of 97%. This has led to a healthy cash flow for the entire business.
“With a more modern system, we can be more responsive to customers,” says Hudson. “And that means we can drive more opportunities for the rest of the business in terms of selling service contracts and more products.”