“Everyone is taking the change with a positive mind,” Arnason shared, “We are providing the tools to make the workday a little more valuable and fun so we can all provide better service.” Besides having good employee adoption, there has been an increase in communications across teams, like between service and sales. ServiceMax easily allows the field data to travel across the office quickly, and the results are evident due to their improved service delivery and sustainable growth. Overall, response times have decreased, on-time performance is better, and productivity has improved in the field. (Marel Annual Report 2017)
“Service and maintenance remains the backbone of the business, delivering 40% of revenues in good and bad times. We see the service and spare part business as a clear growth opportunity and a value driver for both customers and shareholders,” CEO Arni Oddur Thordarson explained. With ServiceMax, Marel is equipping their employees with the best solution in order to unify their brands, establish one global standard, and keep their customers up and running 24/7.