Arbon’s service leadership wanted to continuously innovate for customers and become more proactive. This prompted the beginning of a digital transformation journey with ServiceMax.
In 2013, the Arbon service team attempted to go digital, turning to their ERP system, JD Edwards, and a homegrown service management application. The solution sufficed for a while, but the team knew they needed a robust, dedicated field service management tool to grow the business.
Their ideal solution would enable them to quickly create and process work orders, automate repetitive tasks, easily transfer information to and from technicians, provide complete visibility across the organization, and enable them to move rapidly toward proactive service.
But most importantly, Arbon Equipment was looking for a platform that could grow with them. "We wanted a software program that would grow with us because with the previous one, while it worked, a lot of our great ideas got blocked because of the time and cost of development," says Tim Bellows, Northeast Operation Manager at Arbon.