Traka Customer Story

CORPORATE OVERVIEW

In order to protect your most valuable assets and company equipment, Traka offers a wide range of products including key cabinets, lockers, software, and various accessories. Traka is part of the ASSA ABLOY group, the world’s largest lock manufacturer by sales volume. They have over 5,000 customers globally, with users at schools, prisons, police premises, transport hubs, and utility sites. With Traka in place, clients can secure, manage, and audit their equipment. When clients better protect the keys and assets that are critical for their business, they are able to reduce costs and improve efficiencies by reducing downtime and preventing losses and damage of company assets.

CUSTOMER QUICK FACTS

Company:
Traka

Industry:
Security and Investigations

Size:
51-200 employees

Headquarters:
Olney, United Kingdom

Website:
https://www.traka.com/en-US/site/traka-usa/

“By digitizing our end-to-end service offerings, ServiceMax will not only enable us to better serve our customers, but also, track the status of work orders and engineers in the field, and give us improved awareness of customer-specific service requirements.”

Justin Sasse
Managing Director

Challenge

Traka needed data in real-time, something their paper based system could not provide. Their tech support manages approximately 4,300 cases annually, resulting in 3,000 site visits by its UK engineering team. They needed a solution that would be easy to implement across all their offices. They were interested in something flexible and easy to access for their field service team and office staff, and wanted a robust field service solution on the cloud.

“We first looked at our current providers to see if they could offer us newer versions of the software we were already using. Then, based on the fact that we were Salesforce users, we looked to see if there was a solution there,” explained Technical Support Manager, Bob Clegg. Traka was then directed towards ServiceMax.

Solution

ServiceMax was easy to implement for Traka, who took advantage of the cloud-based work order management capabilities. After implementation, they immediately took advantage of the other ServiceMax benefits. Advanced Scheduling sends engineers to the right place at the right time. On site, these engineers unprecedented complete visibility into customer data. They can access service records and all customer details both on- or offline. Chatter is used as a key communication tool in the field and across the office staff.

Results

Since implementation, Traka has increased their overall efficiency. Any paper delay that was once there has disappeared. The new visibility into data has also helped sell more contracts, thus increasing their revenue stream. “Our aim is to be a global company,” explained Clegg. With the help of ServiceMax, in numerous countries and territories, Traka has “more people, more service, and more customers all being managed on a single system.”

Check Out Their Press Release