London, UK – 6 January 2017 -- ServiceMax, a GE Digital company and the leader in cloud-based field service management solutions, today announced that Traka, part of the ASSA ABLOY group, and a world leading manufacturer of systems for managing keys and equipment, has selected ServiceMax’s field service management platform to drive new business, digitize service processes, and increase the efficiency and visibility of its service operations.
ServiceMax is expected to reduce Traka’s technical support costs and improve its field engineering efficiency.
With approximately 4,300 cases managed by Traka’s tech support annually, resulting in 3,000 site visits by its UK engineering team, the company supports more than 1,500 customers in the UK as well as a further 5,000 customers globally through its direct operations and partner network across 40 countries. The company’s products are widely used in fleet management in police, road haulage and car dealerships; property access control in prisons, secure units, hospitals, hotels, cruise lines, schools, universities, as well as equipment and asset management in casinos, petrochemical, mining, airports, docks, railways, quarries, military and emergency services.
“By digitizing our end-to-end service offerings, ServiceMax will not only enable us to better serve our customers, but also, track the status of work orders and engineers in the field, and give us improved awareness of customer-specific service requirements,” said Justin Sasse, Managing Director of Traka. “It also gives us the ability to develop bespoke service and support agreements, along with audit trails and improved data insights, which is important for our customers. ServiceMax will allow us to continue improvements in our customer service programme, including the maintenance of third party equipment. We’re also keen to explore opportunities around predictive, IoT enabled service providing us the platform and a future-proofed road map for excellence in customer service and satisfaction.”
ServiceMax will be deployed across the UK and the USA over the coming months.
Launched in 1994, Traka provides electronic key control and intelligent locker systems, allowing organizations to control, monitor and record the use of their important physical assets including premises, facilities, equipment, machinery and vehicles. Traka’s products are installed at schools, colleges, prisons, police premises, transport hubs, utility sites and critical infrastructure, enabling customers to control, monitor and record the use of almost any physical asset or equipment, including: premises, facilities, secure areas, equipment, machinery and vehicles. Traka, which has been part of ASSA ABLOY since 2012 and is now considered the world leader in innovative technology for sophisticated, intelligent key management systems and lockers solutions to manage and control access to important assets and equipment. www.traka.com
ServiceMax, a GE Digital company, is a leading industry provider of field service management software – an estimated $25 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the leading provider of complete end-to-end mobile and cloud-based technology for the sector. ServiceMax goes to every length -- from joining technicians on service calls to publishing the industry's leading online publication -- to help customers discover untapped innovation, unleash new revenue streams, drive efficiency, and most importantly delight their end-customer. To learn more, please visit www.ServiceMax.com
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