Westmor took advantage of ServiceMax’s offline capabilities, which allowed
technicians to input all their data and not worry about lost information, even in remote areas. They have
their system set up so that every 30 minutes their data is synced from their iPads, which they said is
ServiceMax not only allows Westmor to communicate information effectively, but it also
provides insight into new information, like technician billable time, job statuses, and real-time updates.
This new insight is shared among technicians, dispatchers, parts management, sales, and billing.
Westmor uses DataGuide to increase ease of compliance with regulatory and business needs, reduce administrative time, and increase employee satisfaction.
With DataGuide’s advanced forms and document generation, technicians can efficiently capture and present data in support of a variety of tasks such as
inspection, maintenance, and safety. Auto-populating fields allow technicians to focus on the information critical to the job at hand.
The ease of DataGuide forms, combined with the power of integrated ServiceMax data served up in Go, delivers an experience for their field technicians
that boosts their productivity and eliminates costly errors in their service data.