Hexagon assessed three field service management solutions, and ServiceMax came out on top. ServiceMax was able to win Hexagon over with the mobile product.
“We wanted mobile connectivity with the ability to sync offline, so that when our engineers worked in an industrial environment with bad signal, they could still perform their tasks and capture all the information they needed without internet or cellular connection,” Wilding shares.
After selecting ServiceMax, Hexagon laid out their main objectives, which included:
- Streamline service processes
- Reduce back-office inefficiencies, like entering the same info into multiple systems
- Harvest the data from ServiceMax
To work towards their objectives, they rolled out the initial out of box ServiceMax functionalities, including scheduling, quoting, debriefing, parts management, and billing. Hexagon has a broad range of hardware due to the brands they have acquired over the year, so they also use ServiceMax as a place to store those product details for their engineers.
“Our next steps we’re moving towards are the asset management and the data connectivity,” Wilding explains.
To achieve a successful implementation like Hexagon’s, it’s important to “know your business set up and understand the variety of processes you have when you began rolling out to different locations. Establish your core business processes and align to a single structure as much as possible,” explains Wilding.