Fluid Management was able to combine ServiceMax into their current processes. They integrated with JD Edwards in order to manage their accounts payable and accounts receivable with ServiceMax. This integration ended up eliminating a handful of manual processes.
ServiceMax was also merged with their time card system, so they could better track their technicians’ daily schedules.
“We have a uniform method of data transmission for all,” exclaimed Schiess. “We can see where the work order is, who it is going to, the status, and when it has been resolved or completed. All through utilizing the ServiceMax program.”
During their implementation, and deployment, of the solution, Fluid Management worked closely with various ServiceMax teams. “[The teams] know the business, not just the product. They take the time to understand what you’re trying to get out of using.”