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Schneider Electric: Business Transformation on a Global Scale

End-to-end service execution empowers users to do more work faster and increase service revenue.

Key Takeaways

Schneider Electric ensures that Life Is On everywhere, for everyone and at every moment via energy management and automation solutions. In order to fulfill their mission worldwide, they harvests the benefits of smart technology, including ServiceMax field service management software.

They chose ServiceMax for its breadth of functionalities, because it fully and completely covers the end-to-end service delivery execution processes. They integrated ServiceMax with their technology suite including SAP and Oracle ERPs.

ServiceMax has been deployed in 80+ countries and is being used today by more than 8000 end users. They have 1000 sales specialists fully dedicated to service, more than 4000 field service technicians, 3000 customer care center users and more than 8 million assets have been qualified to be monetized.

The digitalization of their service processes allowed them to eliminate 70% of paper-based processes. They've improved efficiencies, first time fix rate & NPS scores while building more service revenue.