ServiceMax from GE Digital

COMPREHENSIVE FIELD SERVICE MANAGEMENT PLATFORM

SERVICEMAX PRODUCT OVERVIEW

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Field Service Management Functionality

A scalable, mobile and secure platform for this entire set of field service management applications together in a single license.


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Installed Base Management
Warranties & Contracts
Service Requests & Work Orders
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A supportive staff starts with a visible and accurate installed base and ends with a loyal customer.

Customers receive product up-time, instead of routine repair and opportunities for new service offerings abound. You exceed customer expectations and revenue goals. ServiceMax has the capabilities to help you get proactive and sell more services.

  • Services Pricing & Sale
  • Connected Products
  • Counters and Metering
  • Proactive WorkFlow Creation
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An accurate contract means you never give away free service.

Flexible and simple maintenance of warranty plans and service contracts drive greater revenues and customer loyalty. From entitlements and installed base visibility to accurate pricing in the field, ServiceMax ensures profitability.

  • Service Contracts & Preventive Maintenance
  • Entitlements & Warranty Management
  • Service & Maintenance Plans
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A call for service isn’t a problem, it’s an opportunity.

Whether customers dial your support number, requests service online or an IoT enabled device sends an alert to a technician – with ServiceMax field service teams are always ready to respond quickly.

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Scheduling & Dispatch
Mobile Field Service Management
Parts Management
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An optimized schedule is both effective and fast.

Not only do the right technicians show up on time, they have everything they need to fix the issue the first time. ServiceMax has the scheduling options to improve productivity, reduce costs and delight customers.

  • Optimized Scheduling
  • Resource Scheduling
  • Contractor Scheduling
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A productive and collaborative field service team keeps costs in line and customers happy.

Everything for the job is in hand, the work is completed quickly and every piece of the service experience is thorough and accurate for back-office administration and invoicing. The customer is delighted. ServiceMax helps deliver consistent service customers rely on.

  • Field-Ready Mobile
  • Offline Synchronization with SmartSync
  • Knowledge & Collaboration
  • Checklists & Tasks
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A part in hand is worth two in the warehouse.

All parts and products are where they need to be, exactly when they need to be there – no delays, no stock outs, no overstock. ServiceMax manages your service parts from vendor to customer and back again.

  • Spare Parts & Trunk Stock Management
  • Inventory Integration
  • Parts Availability
  • Parts Shipments & Transfers
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Returns Management & Depot Repair
Work Order Close Out
Insights from Reporting & Analytics
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Returns in a complex service supply chain? No problem.

Your service network is modeled with complete supply chain routes to automatically speed returns through multiple depots and locations. With ServiceMax, returns for refurbishment and spares are optimized.

  • Returns Material Authorization (RMA)
  • Depot Repair Management
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A job isn’t complete until the customer is delighted.

The service is complete, all work is quoted correctly and time and materials are recorded accurately. The customer happily signs off on all work done to ensure a fast payment. No overtime, no repeat visits needed. ServiceMax helps your technicians and engineers get on to the next job quickly.

  • Time, Materials & Expenses
  • SmartDocs Service Reports
  • Signature Capture
  • Offline Close & Synchronization
  • Proforma Invoices
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A well-managed service business is both high-growth and profitable.

Information is clear and actionable – driving service teams to collaborate, make the right decisions, and do their best work. ServiceMax lets you measure, manage and perform easily with the right performance metrics for your business.

  • Reports & Dashboards
  • Service Performance Metrics
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ServiceMax Extended Applications

Connected Field Service

The first IoT-enabled solution for field service

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Scheduling Optimization

Take Advantage of world-class Optimization that's part of a complete field service management solution

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Service Performance Metrics

Increase service revenue and efficiency by gaining insight into your KPI's

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Self-Service Customer and Contractor Communities

Grow your business with customer and partner visibility

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ServiceMax Core Technologies

The core technologies that comprise the ServiceMax platform and make it uniquely designed for field service management. 

Cloud Computing

ServiceMax is delivered in the cloud as a SaaS application because living with traditional on-premise business applications and licensing has always been too complicated, too slow, and too expensive. With ServiceMax, you maintain focus on what's really important—profitability. Buying servers, customizing software, integrating, implementing, and testing all become afterthoughts.

Mobile

ServiceMax Field Service App is highly configurable so field service organizations can seamlessly integrate their unique service processes without requiring any custom code. It is configured once and deployed to any device regardless of mobile platform– iOS, Android or Windows.

Service Flow

Service Flow Manager (SFM) has transformed the way business processes are deployed, updated and optimized, all while reducing training requirements. With Service Flow, service organizations can now quickly integrate their business processes directly into ServiceMax through an intuitive drag-and-drop interface, allowing processes to be easily adapted and deployed to any device as business needs change.

Offline Synchronization

Seamless offline functionality is the backbone of ServiceMax’s Field-Ready Mobile apps. Complex mobile synchronization operations for both data and configurations deliver targeted workflows and business processes to every field engineer. Fully managed by ServiceMax Smart Sync, data is never lost and cumbersome manual sync routines are a thing of the past.

Salesforce App Cloud

Field service is inherently mobile, social and time sensitive. The field service industry needs modern technologies that compliment these attributes and this is where ServiceMax comes in. Built as an App Cloud application on Salesforce, ServiceMax seamlessly integrates with both CRM and Service Cloud applications and delivers secure access to your information 24/7/365 on any device, from anywhere.

Knowledge Collaboration

More than just a social network, ServicePulse transforms the way your company collaborates around service topics, while providing amazing business insight to your executives and their teams. And since ServicePulse is built on the proven Salesforce.com Chatter platform, sales and service can stay in synch on all customer activity.

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Learn how ServiceMax Field Service can help you, perfect field service, grow revenue and delight your customers.