Run a More Profitable, Efficient Service Business
Combined with the Salesforce Customer 360 Platform and Salesforce Field Service, ServiceMax offers the world’s most complete field service solution on the world’s #1 CRM platform.
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Gain complete visibility into your assets and maximize their performance.
- Reduce Warranty & Contract Leakage at Scale
Losing money in the field by providing unwarranted free labor, parts, and loaners in order to keep customers happy is an easy thing to do and happens all too often. By automating service entitlements, you can prevent service revenue losses caused by work that should have been charged for. Service teams can instantly see the service coverage for every asset and respond quickly to customer requests. What is more, your back-office staff and field workforce can make better decisions, improve SLA compliance, and discover upsell and cross-sell opportunities.
- Maximize Contract Attach Rates & Renewals
According to Aberdeen Group research, a mere 5 percent increase in the attach rate can yield a 9 percent bump in overall service revenue. Asset 360 makes it easy to provide a superior customer experience and maximize attach and renewal rates, by giving you the ability to see which warranties and contracts are nearing completion, along with a 360° view of the assets in your installed base.
- Accelerate Time to Value
Process automation is an indispensable prerequisite to implementing standardized workflows that enforce consistent data capture, mitigate compliance risk, uphold service quality, and ensure maximum efficiency for your service teams as they complete their work. With over 60 best-practice workflow templates and transactions to choose from out of the box, Asset 360 gives you all you need to significantly shorten your time to value.