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Swisslog Leverages ServiceMax Asset 360 for Digital Transformation

Delivering Data Driven Results and Increased Customer Satisfaction

Key Takeaway

Swisslog is a global company based in Switzerland which specializes in integrated automation solutions for warehouses, distribution centers, and hospitals. In looking to automate their services and enhance the visibility of daily operations, they chose to implement ServiceMax Asset 360. The partnership with ServiceMax and Salesforce was key in their focus on having strong asset management in place. Using Asset 360 allows Swisslog to track exactly what assets exist and the service status activity.

Heinrich Luthi, Head of Customer Service, explains the vision of predictive maintenance and IoT, and how Swisslog aims to deliver data-driven results and exceptional customer value with ServiceMax.