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Field Service Manual
Glossary

First Time Fix Rate (FTFR)

First Time Fix Rate (FTFR) indicates the percentage of time a technician is able to fix the issue the first time, without need for additional expertise, information, or parts. 

What Does it Matter to Field Service

First Time Fix Rate impacts efficiency, margin, productivity and operational costs because you are reducing the number of truck rolls required. A high first time fix rate can mean higher customer satisfaction, increased efficiency, and more benefits to the field service organization.