Professional Services

Services are where your processes meet our best practices, derived from hundreds of deployments across the globe. As the leader in asset-centric field service management, we help you realize your service outcomes with lower risk and faster time to value. We believe our sole focus on field service differentiates us and is the source of our recognized strengths in implementation customer experience.

Ensuring the Right Outcomes

Professional Services enables quick time to value through iterative releases. By leveraging pre-defined modules based on successful implementations we minimize total cost of ownership.

ACCELERATE ROI

We enable quick time to value through iterative releases while minimizing total cost of ownership by leveraging pre-defined modules derived from our successful implementations.

SEAMLESSLY INTEGRATE

We aspire to deliver smooth integrations by using existing enterprise data sources and by ensuring that each customer’s critical use cases are prioritized to maximize overall benefits.

REDUCE PROJECT RISKS

Our deep industry expertise and focus on implementation customer experience enable us to mitigate project risks and to validate early outcomes to ensure continued success.

What Success Means to Our Customers

+23%

improvement in productivity

+25%

service revenue growth

+20%

improvement in NPS / customer satisfaction

"We've always been driven to identify ways to enhance our customers' experience and provide them with the best service. Implementing ServiceMax was a natural fit for those goals and has since enabled us to not only cut equipment downtime, but also empowered our broader business to become the complete solution for the life science equipment industry."

Jim Reutlinger
VP of Global Professional Services - Molecular Devices

"Our experience with ServiceMax has increased our production and efficiency while increasing our ability to deliver successful service outcomes to our customers. Additionally, the service and support from the ServiceMax team has been superb."

Steven Nava
Senior Director of Global Field Service - Luminex Corporation

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ServiceMax's Professional Services