ServiceMax Customers

See How Our Customers Have Benefited

With ServiceMax, 3D Systems is moving from being reactive to proactive to predictive in their service approach. This has led to a 195% increase in their NPS score in 2.5 years, along with improved first time fix rates.

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With ServiceMax, ASJC has seen improvements across their top service metrics. Their mean time to complete is down by 5%.

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By getting in front of issues before they occur, Topcon has seen a 10% increase in service revenue and a 30% increase in productivity.

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After two years of using ServiceMax, GE Power saw that, at a European level, the utilization rate has increased by 5%, which is equivalent to gaining €6 Million per year.

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Between ServiceMax’s technology and an excellent team of Contract Administrators, Kodak Alaris has increased their renewal rate to over 80%.

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Since implementing ServiceMax, LiftOne has seen a 10% increase in billed revenue hours with same headcount, along with a 90% increase in technician productivity.

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Lowry Solutions is expecting ServiceMax to fuel the growth of their service revenue by increasing contract attach rates by 7% and contract renewal rates by 15%.

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Since implementing ServiceMax, Thermo Fisher has seen a huge improvement in the success of their field service organization and their NPS score, which increased by more than 10 points.

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Meet More Customers

The World’s Machines & Service Businesses Rely on ServiceMax

Meet Our Customers

Delivering Data-Driven Results and Increased Customer Satisfaction

Swisslog is a global company based in Switzerland which specializes in integrated automation solutions for warehouses, distribution centers, and hospitals. In looking to automate their services and enhance the visibility of daily operations, they chose to implement ServiceMax Asset 360.

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Empowering Technicians
with Actionable Data

Thermo Fisher Scientific Inc. (Thermo Fisher), incorporated in 1956, is engaged in serving science. It provides analytical instruments, equipment, reagents and consumables, software and services for research, manufacturing, analysis, discovery and diagnostics.

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Customer Story: Thermo Fisher Scientific

Increasing Revenue and Providing a World-Class Customer Experience

Since 1926, LiftOne, a CTE Company (formerly Carolina Tractor & Equipment Co.), has been a material handling and warehouse solutions supplier of choice throughout the Southeast. With 18 full-service dealerships, LiftOne is a premier provider of material handling equipment such as forklifts, aerial lifts, industrial vehicles, and railcar movers from top brands.

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