The key benefit that ServiceMax and Connected Field Service provides is the ability to reduce or eliminate unplanned downtime. Elekta’s customers and their customers’ patients now experience more efficient and cost-effective services. There have already been over 600 preventative actions carried out, which has resulted in more than 14,000 uninterrupted treatments for patients. A patient’s health is of utmost importance to Elekta, thus technology is essential to their commitment to uptime availability and their focus on patient outcomes.
“As we look at new ways to deliver service and support our evolving products, we count on the support of PTC and ServiceMax as partners and thought leaders. Together we can deliver unprecedented value and support our customers to improve the lives of millions of patients.” says Mr. Kingham.