Swisslog is one of the world’s leading logistics automation companies. They are headquartered in Buchs/Aarau Switzerland and provide services globally, under the parent group KUKA. Determined to set new standards in warehouse automation to provide future-proof products and solutions. Swisslog proudly commits to innovation, quality, industry-leading software, and robotics technologies developed in-house.
Eastman Kodak is a leading global manufacturer focused on commercial print and advanced materials & chemicals and currently in the middle of a digital transformation. With headquarters located in Rochester, NY. The entire organization is using technology across various departments to drive efficiency, boost productivity, and deliver a next-level customer experience, especially to enhance the customer service provided by its printing services.
Tecpetrol, part of the Techint group, is an energy company dedicated to the exploration, production, transportation and distribution of hydrocarbons as well as power generation. The firm currently provides 13% of Argentina’s total gas production, as well as operating across other Latin American countries, such as Mexico, Columbia, Peru and Venezuela. Their 3500 employees (comprised of internal teams and contractors) focus on providing energy for transportation, industrial centers, and residential homes.
FUJIFILM operates over 50 group companies and branches in Europe and is engaged in R&D, manufacturing, sales and service, with FUJIFILM Europe GmbH, located in Düsseldorf, Germany. The company operates as the strategic headquarters for the region. Throughout Europe, FUJIFILM entities serve a range of industries including medical technology, biopharmaceuticals, electronic materials, industrial products, chemicals, graphic systems, optical devices, data storage and all aspects of photography.
Medical Microinstruments (MMI) was founded in 2015 near Pisa, Italy to enhance surgical performance through the development of a robotic system that enables surgeons to achieve better outcomes in microsurgery. The Symani Surgical System combines proprietary innovations including the world’s smallest wristed microinstruments as well as tremor reducing and motion-scaling technologies. Together, these powerful capabilities allow more surgeons to successfully perform microsurgery while expanding the field of supermicrosurgery.
Alcon helps people see brilliantly. Alcon’s Surgical and Vision Care products touch the lives of more than 260 million people in over 140 countries each year living with conditions like cataracts, glaucoma, retinal diseases, and refractive errors. Alcon’s more than 20,000 associates are enhancing the quality of life through innovative products, partnerships with eye care professionals and programs that advance access to quality eye care.
Founded in 1974, Lowry Solutions has transformed from a computer peripheral equipment reseller into an industrial IoT (Internet of Things) solutions provider that specializes in supply chain tracking and traceability solutions, enterprise mobility and managed print services, all of which enhance accountability, process control, and operational effectiveness.
Kodak Alaris uses ServiceMax’s industry-leading, asset-centric field service management platform to empower technicians in the field, maintain a best in class first-time fix rate, grow the business, and ensure an exceptional service experience for customers.
Since 1926, LiftOne, a CTE Company (formerly Carolina Tractor & Equipment Co.), has been a material handling and warehouse solutions supplier of choice throughout the Southeast. With 18 full-service dealerships, LiftOne is a premier provider of material handling equipment such as forklifts, aerial lifts, industrial vehicles, and railcar movers from top brands. LiftOne’s custom rentals, parts, service, warehouse design, and engineered warehouse solutions allows customers in industries like automotive manufacturing, lumber, steel, food distribution and more have the lowest total owning and operating costs.
Thermo Fisher Scientific is dedicated to improving the human condition through systems, consumables, and services for researchers. They leveraged ServiceMax field service technology to digitally transform their field service business.
Eastern Lift Truck Co., Inc is a major distributor and service provider of forklifts and material handling and storage equipment for distribution centers and other warehouse operations. The company’s Material Handling Division offers new, used and rental forklifts and aerial equipment, parts and aftermarket products, on-site and in-shop service, fleet management and OSHA-approved operator and safety training.
Al Salem Johnson Controls (ASJC) is a leading ESCO certified provider of integrated solutions, building management systems, HVAC equipment, Industrial Refrigeration, safety & fire systems that increase the energy efficiency and safety of buildings in the Kingdom of Saudi Arabia, Egypt, Lebanon, and Yemen. In 2018, ASJC implemented ServiceMax, marking the organization’s first endeavor into using a dedicated field service management solution.
Exide Technologies is a global provider of stored electrical-energy solutions for the transportation and industrial markets. The company produces and recycles a broad range of products, serving the Transportation, Industrial Network Power, and Motive Power market segments with battery and energy storage systems and specialty applications. Many companies rely on Exide to power them forward, so when Exide realized their manual services processes could be affecting their customers’ uptime, they knew they needed a change.
Arbon Equipment Corporation, a Rite-Hite® company, is part of the Rite-Hite global distribution network of exclusive representatives. As a material handling equipment manufacturer and service provider, Arbon helps customers become safer and more efficient at their docks and in their warehouses. Today, Arbon service business leverages ServiceMax's installed base, work order management, scheduling, contracts, and reporting capabilities to gain visibility into the service business, improve key business metrics, and innovate for customers like never before.
At 3D Systems, a leading additive manufacturing solutions company, artificial intelligence is powering fast and predictive service that helps the company meet uptime demands while empowering engineers on the job. For over 30 years, 3D Systems has been delivering cutting-edge 3D printers, print materials, on-demand manufacturing services, and manufacturing software that allow companies to optimize their designs, transform their workflows, bring innovative products to market and drive new business models.
DISH is a Fortune 250 company with more than $13 billion in annual revenue that continues to redefine the communications industry. DISH operates a national in-home installation workforce, as well as an advertising sales group delivering targeted advertising solutions on DISH TV and Sling TV. In addition to its TV services, through its strategic spectrum portfolio and other assets, DISH is poised to enter the wireless market as a facilities-based provider of wireless services with a nationwide consumer offering and development of the first standalone 5G broadband network in the U.S.
Schneider Electric is leading the digital transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries. With global presence across more than 100 countries, Schneider is the indisputable leader in Power Management – Medium Voltage, Low Voltage and Secure Power, and in Automation Systems. They provide integrated efficiency solutions, combining energy, automation and software. In their global Ecosystem, they collaborate with the largest Partner, Integrator and Developer Community on their Open Platform to deliver real-time control and operational efficiency.
GE Power is a world leader in power generation. Its innovative technologies and digital offerings make power more affordable, reliable, accessible and sustainable across the globe. GE is supporting power generation throughout Europe with offices in 22 countries and nearly 100 GW of installed power, as well as numerous services centers, parts warehouses, and a global R&D center.
Jet AirWerks works with OEM's in repair development efforts as well as overhauls engine components for distribution companies, engine overhaul shops, and airline operators. Jet AirWerks offers customers superior service in aircraft maintenance, manufacturing, repair and overhaul of components, aircraft parts, and more.
Nilfisk is one of the world’s largest manufacturers of professional industrial cleaning machines. For over 100 years, the company has worked on an extensive range of premium cleaning products and a trusted aftermarket offering to the professional market. Some of their main product lines include floor care equipment and a wide range of domestic vacuum cleaner.
As a leader in global water technology, Xylem is committed to developing innovative technology solutions to tackle the world’s water challenges. Their products and services move, treat, analyze, monitor, and return water to the environment in a variety of markets including agriculture, environment, and food and beverage.
BioTek Instruments, Inc., is a global leader in the development, manufacture and sale of microplate instrumentation and software.
Pitney Bowes is a global technology company that creates innovative products and solutions for over 1.5 million clients in the world of commerce. They have around 600 technicians across North America and Europe, and they believe it’s vital to have an empowered, educated, excellent field service technician on-site with their customers.
ShotSpotter technology is leveraged to protect officers and connect law enforcement to their communities better. Through the use of sophisticated sensors, ShotSpotter has the ability to expose, pinpoint, and alert law enforcement agencies of real time, illegal gunfire incidents. ServiceMax technology enables proactive, informed, data driven field service maintenance, and helps Shotspotter increase the safety and security for cities and police departments around the United States and beyond.
The leading third-party service provider in the Nordics, Neisa Nordic delivers outstanding service to all of their partners which include, Toshiba, HP and Lexmark. And when a new system was needed for their service operations in 2016, Neisa Nordic chose ServiceMax and has been impressed with time to value.
Vivint Smart Home is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than 1.4 million customers throughout the U.S. and Canada.
Compac provides integrated post-harvest solutions and services to the global fresh produce industry. Customers worldwide use Compac’s fruit sorting machines and its smart technologies to improve returns, gain operational efficiencies and ensure a safe food supply.
Marel is the leading global provider of advanced equipment, systems and services to the poultry, fish, meat, and further processing industries. Marel's state-of-the-art equipment and systems help food processors of all sizes, in all markets, to operate at peak productivity. In 2015, ServiceMax and Marel teamed up to focus on unifying the brands and establishing one global standard for service.
With a worldwide network of dispatch and quick turn engine maintenance facilities, GE Aviation’s On Wing Support provides over 4,500 rapid repair solutions a year to more than 250 customers globally. To make sure they’re dispatching the right technician to the right job, On Wing Support turned to ServiceMax’s dedicated field service solution.
In 2016, GE Oil & Gas and Baker Hughes agreed to create a world-leading oil and gas services provider, resulting in Baker Hughes, a GE company. Their Turbomachinery Services provides proven solutions that optimize production, efficiency, and safety for a full range of semi-submersible platforms and floating production units.
Enphase Energy’s goal is to provide technology solutions that make clean energy accessible, reliable, and affordable to all. Their products include the world’s first solar microinverter, data collection and transmission equipment, and web-based analytics and management tools. Enphase has shipped over 16 million microinverters, and more than 500,000 residential and commercial systems have been launched in over 100 countries around the world.
GE Power is a world leader in power generation. Its innovative technologies and digital offerings make power more affordable, reliable, accessible and sustainable across the globe. GE Power’s digital power plant, gas turbines, full balance of plant, upgrade and service solutions, and data-leveraging software are utilized across 7 regions, covering over one third of the world’s electricity. With thousands of field technicians in over 150 countries, GE Power Services is essential to keeping this electricity flowing.
GE HealthCare is a global medical device, medical software, and healthcare provider for life- and biosciences. Using their “healthymagination” motto, they focus on reducing costs, increasing access, and enhancing the quality of life around the world. This focus on global healthcare quality helps GE HealthCare achieve their goal of improving lives in the moments that matter, meaning keeping their products and services up and running during those pivotal life moments.
Chair-A-Medics provides quality cleaning, preventative maintenance, mechanical and upholstery repairs for medical chair recliners in hospitals and clinics. Chair-A-Medics number one goal is to enhance the patient experience. They are also focused on growing as a company. The company currently has over 1,000 customers, and is looking to grow exponentially over the next year with the help of ServiceMax.
In 2016, GE Oil & Gas and Baker Hughes agreed to create a world-leading oil and gas services provider, resulting in Baker Hughes, a GE company. BHGE is a full stream business, covering every segment of the oil and gas industry. Their upstream, midstream, and downstream solutions are utilized in over 120 countries and are helping customers leave a smaller environmental footprint. BHGE’s digital industrial mindset focuses on bringing safer, more affordable energy not only to their customers, but to the entire world.
Tyco Integrated Security, now a part of Johnson Controls, is focused on providing the most advanced business security solutions, including the design, installation, and services. Their products and services are used by over 500,000 customers across North America.
Solta Medical, a leader in the medical aesthetics market, has provided over ten years of clinical study and research. Over 2.5 million people around the world have undergone a procedure performed with Solta’s products.
Samsa Mechanical Service has been a part of the commercial and industrial heating, ventilation, air condition, and refrigeration service contractor business for over fifty years. The organization possess the expertise to service a variety of HVAC equipment, including products from Carrier, Dectron, McQuay, and York.
Kinetico Advanced Water Systems is known as one of the most reliable providers of high quality water treatments solutions. Kinetico’s non-electric technology helps people all over the world solve their water problems and improve their water for both general use and consumption.
Westmor designs and manufactures a full line of petroleum and liquid handling parts. Their products and services include bobtails, bulk plants, c-store construction management, c-store technical service, fueling systems, and truck tanks. Industries like petroleum, propane, biofuels, aviation, transportation, and agronomy utilize their product and services.
Fluid Management, an IDEX company, is the leader in automatic dispensing, mixing, and shaking equipment in the architectural coating industry. They work closely with their customers, paint equipment companies, and paint manufactures to create easy-to-use products that fit a wide range of applications.
Kiwa Inspecta offers a variety of services per package. They provide over 300 options including in the areas of inspections, testing, certification, technical consultancy, and training services. Kiwa Inspecta creates trust by staying transparent regarding the quality, safety, and sustainability of their products and services.
Medivators, a Cantel Medical Company, is one of the leading providers of infection control products and services. These solutions guarantee safe and correct disinfection of endoscopes and other devices for medical companies around the world.
When Topcon needed to transform their service organisation into a profit centre for their company, they turned to ServiceMax to deliver an enterprise field service management solution with a mobile application specifically built for field service. According to Topcon’s Director of IT, Gary Yantsos, “ServiceMax was the clear winner for us because it’s one of the few products that represents a comprehensive service framework and we had the ability to tune it to make it relevant to our business.”
Lumenis is a global leader in minimally-invasive clinical solutions for the aesthetic, ophthalmology, and surgical markets. The company’s solutions are ground-breaking, healing previously untreatable conditions. It is key that Lumenis services their equipment in a timely, efficient manner so patients can receive vital treatments.
Molecular Devices is one of the world's leading providers of high-performance bioanalytical measurement systems, software and consumables for life science research, pharmaceutical and biotherapeutic development. These leading-edge products enable scientists to improve productivity and effectiveness, ultimately accelerating research and the discovery of new therapeutics for their clients.
To create one global unified field service system, gain visibility across their entire organization, and increase customer satisfaction, MilliporeSigma chose ServiceMax’s field service management solution. Today, instead of setting aside weeks to analyze data on service utilization and customer satisfaction, it takes just a click of a button on the ServiceMax dashboard. “We’re now much more proactive in taking action to improve customer service,” says Stephen McPhee, MilliporeSigma’s head of service. “ServiceMax has been a transformative tool for us.”
Elekta is a medical device manufacturing company that produces software and equipment used to improve the lives of people with cancer and brain disorders. Companies, like Elekta, in the competitive medical device industry are looking at how connectivity and smart devices can be used to generate more value for their customers as well as new sources of revenue. Elekta understands this opportunity and has been using the Internet of Things for the past decade to help differentiate its service business and expedite field service.
Scientists and engineers from many end markets ranging from building materials to pharmaceuticals and from metals and mining to nanomaterials use Malvern Panalytical technologies to better understand a variety of materials like proteins and polymers to sprays and aerosols. Their x ray instrumentation and software tools enable measurement and material analysis which is key in predicting how a product will behave during use.
Since 1948, McKinley has sold a variety of products including home elevators, car lifts, residential elevators, residential stair lifts, wheelchair lifts, commercial dumbwaiters, and residential dumbwaiters. Over the years, the organization has built up a reputation for providing the highest quality products and handling client’s needs in a timely, efficient manner.
In order to protect your most valuable assets and company equipment, Traka offers a wide range of products including key cabinets, lockers, software, and various accessories. Traka is part of the ASSA ABLOY group, the world’s largest lock manufacturer by sales volume. When clients better protect the keys and assets that are critical for their business, they are able to reduce costs and improve efficiencies by reducing downtime and preventing losses and damage of company assets.
For over 130 years, SPP Pumps has manufactured centrifugal pumps and systems. They have been used across various industry applications including construction, fire protection, mining, oil and gas, power generation, and water. Their customers’ pumping applications are usually very demanding, and typically live in hostile or extreme temperature environments around the globe.
Sony Professional Services, a division of Sony Europe, designs, installs and supports fully integrated solutions for the capture, storage and distribution of audio-visual (AV) assets. Their high-end cameras, broadcast and audiovisual solutions are used in digital cinema, media, theatre, healthcare, and corporate education.
Lifttech provides a variety of heavy equipment, construction equipment, and service solutions for industries like industrial, construction, distribution, pulp and paper, and lumber. In order to use service as their competitive differentiator, Liftech needed a solution that would provide a full view of their service business.
Luminex Corporation develops and manufactures solutions applicable in various markets including biomedical research, clinical diagnostics, genomic and proteomic research, food safety, and pharmaceutical drug discovery. The company decided to move away from their ERP-based field service module to a cloud-based solution, and they’ve experienced incredible results since.